Proton Mail Reviews 

my emails keep DISSAPEARING!!! and they never reply something usefull! I am terribly disapointed!!! Its impossible to get ahold of them no chat, only emails you have to wait days for a response...

I really want to rate Proton higher but I simply can't. I've been a free user for many years, but with big tech's move to Ai scraping of personal data, I'm moving off Meta, Google, Microsoft etc. So I bought a paid plan for Proton for better privacy.

Email is pretty solid, but everything else feels like it's in beta; Drive is buggy and I'm consistently left with corrupted, unopenable files - I can't trust it to be my cloud backup, which kinda defeats the purpose. Moreover, the 15gb of combined storage across all apps on a paid plan is measly, I get 30 gb for free with Mega. The document editing apps are absolutely terrible - unusable - too many bugs to even begin listing.

Proton Meet only syncs one of your email/calendar accounts, so if you're hosting your business and personal emails with Proton you can only choose one to sync with the meet app. But that's a moot point because the meet app is buggy as well; wouldn't connect audio with Bluetooth and without headphones connected the loudspeaker was at minimal and unusable volume - I had to switch back to zoom.

Proton, instead of trying to release half a dozen beta apps, try and perfect one or two first. Or make your beta apps completely free, so your subscribers aren't paying to test your products for you.

Worst of all, the customer service is poor. One takes the time to report a bug, explaining in simple, comprehensive steps what happened. Only to receive the predictable response: we couldn't recreate the issue, can you explain the exact steps that you made? Like, I literally just did that!

Unfortunately, I cannot recommend Proton as a serious solution, they are using the philosophy of "build the plane while flying", and the result is risk to stored data and constantly frustrated clients. The ratings in trustpilot tells the accurate story.

I've had a free account for a while just to try things out and I decided to get email plus and connect a custom domain that seems to work now after some DNS trial and error towards WIX.

If all goes well after my one month test is over I might get a full year for my company email as it's about half the price Google Workspace would be. I don't need a lot of the features the competitors might offer, just the ability to email with a custom domain.

the mail ui is terrible and keeps getting worse. fire your ux lead. stop outsourcing engineering to the cheapest possible places on earth. hire a local non-tech university grad and have them use ai. they'll produce a better product. Or just use an off-the-shelf web mail framework. Email is not a new enough technology you need to build this yourself.

Proton blocks email accounts without reason and you loose your data completely. Avoid this provider. Even Gmail or Hotmail is more secure.

I paid for Proton Duo, which is a lot of money for me, and I originally liked the platform, especially the privacy focus and clean design. However, my experience became very frustrating when I tried to forward or export a full conversation and found that the platform does not properly support this in the way I needed.

I contacted support, but the process was not helpful for me. I also requested a refund after limited usage, but the refund was refused and I was repeatedly asked for more proof. This took too much time and became overwhelming.

I have since cancelled my renewal and moved my account back to the free plan. I may close or stop using the platform fully. Proton has good features, but the customer support experience, refund handling, and limitation with forwarding/exporting full conversations were disappointing, especially after paying for Proton Duo.
I hope Proton improves full conversation export/forwarding options and makes refund/support communication clearer and easier for customers.

Just be aware that this company deletes all email when they deem your account inactive. I can even still Log in with my hotmail account the dates from the stone ages. I must have not read the rules but honestly would never have thought this to be a rule. My correspondence is my correspondence, I thought. No warning on my second email about this.

As a free user of Protonmail, I am fully satisfied with the quality of message encryption, storage capacity, quality of the technical support and intuitive, easy-to-operate user interface. I have been using ProtonMail for 6 years, and I am fully satisfied with this service. Have a nice summer.

Even with the assistance of AI it is impossible to find the way to cancel your package.... So I had only one option: block them on my Revolut...

not useful for daily use. some websites/logins, never sent me the first accept-mail with the code to verify.
i looked it up and it seems that protonmail is on some sort of blacklist of certain email providers that company uses.
idk who this would be for

Cancelled but these thieves still took a payment from my account. Just another bunch of VPN scammers and criminals. Don't fall for their 'we're different and genuine spiel'. AVOID!

I can weirdly enough only make a judgement on Proton mail. But the company have paying plans for cloud drive, mail, AI LLM and more. It seems like ever basic plan cost 10 Euro at month. If you want all of their plans you would pay like 100 Euro a months for programs that are inferior to the like of Google or Microsoft. Yes you get a promise of them respecting GDPR. But they are ten times more expensive that everyone else. I would like if they had a total package including all of their products at a price a normal human can pay

Well Proton support is not available, there is no help too get but im paying for there mail app an di can´t read my mails

I use their free tier and I really like it. I switched for the increased privacy (3 yrs ago) and have seen no downside. I use gmail at work and there's nothing google offers that I don't get with proton mail. I've slowly been buying into their whole eco system of apps. Planning on getting a paid account soon.

I'm surprised people are so negative on the reviews. Some are people complaining that losing their password encrypts their old emails.. That is how it works unfortunately. Privacy comes at the cost of convenience.

Reached out to customer support once and got what I needed dead quick. Great given I am on a free tier.

Was a premium user for a couple of years. Then I spotted a transaction of £1 by proton from my PayPal account which I did not authorise so I queried it with PayPal. At that Proton froze my account. It took an awful lot of effort to get it back. I decided to use another email provider and simply revert to a free Proton account. Mysteriously, I am now locked out of my free Proton account! Avoid proton it will just frustrate you

I had ProtonMail accounts since 2019. Without any warning, they permanently suspended all of them. When I asked for clarification, support replied:

“Be advised that your account has been disabled as a result of a direct connection to an account that was taken down due to violations of our terms and conditions while being used in a malicious manner… We consider that allowing access to your account will cause further damage to our service, therefore we will keep the account suspended.”

They never gave any specific evidence or details. When I asked for the actual reason, they ignored me.

The irony is painful: ProtonMail markets itself as a privacy-first service, yet they were able to “link” and ban all my accounts based on vague “connections.”

Be extremely careful paying for their service. You can lose everything overnight with almost no recourse.

I switched to Tuta and couldn’t be happier.

EDIT 06/29:

Proton, you don't need my ticket number. Respond to all your unanswered queries and eventually you'll respond to mine.

I think Proton is a good privacy-focused alternative to other workspace providers like Google. I set it up with two of my custom domains and have the Unlimited plan.
I do, however, think it could improve on the Photos feature in Drive. At current, it requires any viewer to have an account, which is not the same for general Drive files. This is a downside as competitor Google Photos allows a direct URL without a Google account.
I also dislike that they keep pushing me to move from a monthly to a yearly subscription. I chose monthly for a reason, I'm actually giving you more money, and I'm still being badgered whenever I open settings.

On another note in my experience their customer support / service has been good.

Proton Mail is declining: Broken core features and clueless support

​As a Proton Unlimited subscriber, I am deeply disappointed with the current state of Proton Mail. The Android mail app is severely lagging behind, missing essential features that are only available on the web version. Software updates feel entirely superficial—often just "changing a green button to blue"—and core mail development seems abandoned. Instead of fixing long-standing bugs, resources are clearly being wasted on half-baked features like their AI assistant, which doesn't understand anything and too often just tells you to do a web search yourself instead of providing an actual answer.

​Lately, Proton Mail has failed at its most basic job. The Gmail integration and forwarding stopped working completely, and the inbox sync constantly gets stuck. I have verified everything, and my settings are exactly as Proton's official documentation requires. Privacy and security mean absolutely nothing if the email client cannot reliably receive or sync messages.

​The final straw was the abysmal customer support. I submitted a meticulously detailed bug report regarding these email delivery issues, filling out every single field perfectly.

​My issue summary was clear: "Proton Mail is not importing emails from Gmail and is loading slowly."

​The support response I received: "Could you clarify what exactly you hope to achieve?"

​If premium support cannot comprehend a basic bug report about their own email service, it is time to take my business elsewhere. I am leaving the ecosystem.

Billing system is a trap — paid to upgrade yearly plan, money taken, nothing delivered.

My free trial ended. Proton attempted to charge my card, it was declined as I didn't have funds on it at the time. Fair enough. I then went back in, sorted it, and paid directly to upgrade to a higher yearly plan. Payment was taken from my card successfully.

Upgrade was never applied. I was told there is still an unpaid invoice on the account from the original failed charge, and that I cannot make any changes until that is settled first — meaning I would have to pay again on top of what I've already paid for a full year upfront.

I contacted support. The response was unhelpful and did not resolve anything. No escalation offered, no goodwill, no solution — just a copy-paste explanation of their billing logic.

In 2026, a customer proactively paying a full year upfront to upgrade their account should not result in money being taken with nothing received and support that goes nowhere. Avoid if billing issues are a concern.

Ticket reference: 4860525

Abuse department of Proton hides behind their TOS; while users obviously are abusing their service. Has nothing todo with privacy, but a commercial platform for online bullying. Refuses to take action even when the full evidence and logs are provided.