PROTERGIA IS THE WORST COMPANY WE HAVE…
PROTERGIA IS THE WORST COMPANY WE HAVE HAD TO DEAL WITH IN THE 7 COUNTRIES WE LIVED IN. I AM WRITING THIS TO WARN POTENTIAL CONSUMERS ABOUT MY EXTREMELY HORRIBLE EXPERIENCE WITH THEM.WE HAVE BEEN CUSTOMERS FOR OVER ONE AND A HALF YEARS, OUR BANK PAID ALL THE BILLS, AND WE DID NOT CHECK THE KWH PRICE BECAUSE WE THOUGHT THAT PROERGIA WAS A DECENT COMPANY. AND WOULD NOT CHARGE US MORE THAN THE PRICE MENTIONED IN THE CONTRACT. WE WERE STUPID TO BELIVE IN THAT. SUDDENLY THEY ALTERED OUR AGREED UPON TARRIF FROM 0,O89 €/ kWh TO 0,21509 € / kWh WITHOUT ANY NOTIFICATION , RESULTING IN AN UNEXPECTED 241% spike IN OUR MONTHLY BILLS.
WE TRIED TO SOLVE THIS, THEIR CUSTOMER SERVICE WAS EXTREMELY SHAMELESS. WE SPENT HOURS ON HOLD, SPOKE TO MULTIPLE EMPLOYEES WHO PROMISED TO CALL BUT NEVER DID. AND OUR MANY WRITTEN EMAILS WHERE IGNORED FOR WEEKS. AND IN MAY THEY CUT OUR EL SUPPLY, SO WE HAD TO PAY 1437€ TO GET ELECTRICITY BACK. IN SPITE OF THEM OWING US 3766 €. WHY, BECAUSE THEY CLAIMED THAT WE STILL OWED THEM 1483 €. AT LAST THEY FOUND OUT THAT WE WERE RIGHT AND THAT THEY DO OWE US 3766 €. WE ASKED FOR THE REFUND BUT THEY SAID THAT WE STILL OWED THEM 1483 €. THEY ALSO CLAIMED THAT WE HAD SIGNED TWO CONTACTS WITH THEM, WHICH WAS COMPLETELY FALSE. WE ASKED FOR A COPY OF THE SECOND ONE, BUT WE NEVER GOT IT, OF COURSE NOT BECAUSE THE SECOND CONTRACT DID NOT EXIST. WE THEN COMPLAINED TO THE PUBLIC OMBUDSMAN, BUT AFTER WAITING FOR AROUND TWO MONTH WITHOUT ANY RESULT, WE DECIDED TO ACCEPT 2283 € TO SETTLE THE MATER, TO AVOID NOT GETTING ANY OF OUR MONEY BACK, BEFORE WE LEAVE GREECE FOR GOOD. A COMPANY PROVIDING ESSENTIAL UTILITIES SHOULD BE HONEST AND RELIABLE, PROTERGIA HAS PROVEN TO BE NEITHER. SO IF YOU
WANT TO BE CHEATED THIS IS THE COMPANY FOR YOU.