Protem Apartments Ltd Reviews 

12
TrustScore 4.5 out of 5

4.4

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4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

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4.4

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(12)

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Rated 5 out of 5 stars

Comfortable provisional life in this apartment.

Due to the pandemic I have to stay in London for a long unexpected time but the lucky thing for me was that I found a nice place to stay in. The apartment is just next to the Thames River and I could see the beautiful river scene while I was sitting on the sofa in the living room. It’s location is fantastic that I could buy things very conveniently. I walked to the Waitrose supermarket or M&S to buy food and daily stuffs. There are many restaurants, fast food and cafe bar near by there.
I also like to mention their excellent service and safety community environment. The receptionists are kind and helpful they would like to give you a hand at any time. the community is quiet and private it is really a fantastic place for me to stay in such a difficult time.

Yvonne zhu

3 May 2021
Unprompted review
Rated 5 out of 5 stars

Nice stay

- Great location with supermarkets, shopping mall, transportation nearby.
- Clean and well furnished
- Smooth check in/out process

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic stay and service

Stayed with Protem during December after a problem with our house and can honestly say it was a fantastic break.
The communication from start to finish was quick and helpful and the check in process was ever so smooth..
The apartment had everything you needed and more and we really enjoyed our 2 weeks.
We had to extend our stay by a few days and this was no problem for Protem who managed this for us and made it very stress free...
Can’t recommend a stay with the guys enough

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Protem are the best

Protem are the best

Been working with Protem over the past two year and we have received nothing but the best standard of care from bookings to final completion

Would high recommend Protem Apartments

12 November 2018
Unprompted review
Rated 5 out of 5 stars

Great Company, Long Time Customer.

We use Protem Apartments for serviced apartments for our overseas business visitors, these requests can be extremely last minute. They always deliver for us, no matter if it's the day before or a month before. High quality apartments, a great choice of location all at a reasonable price. We have been using Protem for a number of years and haven't had any issues. The staff are great, they go out of there way to help and to ensure the guest has a hassle free stay, from the very beginning right up until the departure date.
I can’t recommend Protem Apartments enough to anybody looking for serviced apartments, they make my job so much easier.

Dan
BGC Partners

8 November 2018
Unprompted review
Rated 5 out of 5 stars

I actually recommended them

I actually recommended them!
Always reliable, always able to help, always ready to assist!
Never had to go for other housing options and I have been using the services for 1.8 years now !

8 November 2018
Unprompted review
Rated 1 out of 5 stars

Double booked Apartment at last minute…

Double booked Apartment at last minute specially when arrived on 08th Aug.No Proper explanation given and not professional at all.Would recommend to avoid them at any cost,

7 August 2018
Unprompted review
Protem Apartments Ltd logo

Reply from Protem Apartments Ltd

Thank you for your review. We are very sorry for the inconvenience here, however we would like to clarify that we have not double booked the apartment. Reservations spoke to you around 12:30pm on Monday to answer some questions about the property. We did not receive a confirmation from Expedia of your booking until 16:51 the same day. However, between 12:30pm and 16:51, we had received another booking for the same period through another site on which we are connected via our channel manager. Expedia should not in fact have allowed you to make the booking at 16:51 as our channel manager at that time showed no availability. We are speaking with Expedia and our channel management partners in order to find out why this happened. You had mentioned that you had confirmed this earlier in the day (ie. earlier than 16:51), however this is the time (16:51) we received the confirmation, so if that is the case, we can fully understand your frustration. I suspect there may have been a delay with Expedia/the channel manager sending the booking through to us, which is why it was still allowed to go in to our system. Once again, we are very sorry that this has happened, but unfortunately this was outside of our control. I can assure you that we would not willingly double book any of our apartments. Ben @ Protem Apartments

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