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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that products arrive quickly and often ahead of schedule. Many people highlight the high quality of the products, finding them robust and effective for their intended use. The ordering process is frequently described as easy and efficient, contributing to a positive overall service experience. However, some customers also noted issues with delivery, mentioning instances where items were lost by the postal company or did not arrive within the promised timeframe, even when expedited shipping was paid for. A few people also reported that products were on back order after their purchase, leading to delays.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Product

Users describe positive interactions with product. Many customers praise the great quality and competitive... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the easy online ordering process... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the efficiency and friendliness of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the good quality materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to say I’m very happy with your Correx floor protection product – it’s exactly what I needed. On top of that, the delivery was incredibly fast – I received it the very next day! Thank... See more

Company replied

Rated 5 out of 5 stars

Great Service. Fast delivery, well packaged, very good price on all the protection materials we ordered, courier driver was very helpful. Will use this company again.

Company replied

Rated 5 out of 5 stars

Great customer service and great product. The first delivery attempt went wrong due to DPD's incompetence, but Protecta Screen's customer service sorted out a replacement order very quickly, and all w... See more

Company replied

Rated 5 out of 5 stars

Contacted for advice, product was advised for job I needed, order and delivery process very smooth arrived on time and product well packaged. Item placed onto carpet went down easily and seems very ro... See more

Company replied


Company details

  1. Building Materials Supplier

Written by the company

Temporary protection materials suppliers in the UK - Supplying a variety of temporary floor and surface protection solutions to the construction industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Poorly packaged

Poorly packaged - correx sheets arrived folded over and in a plastic covering that gave them no protection in transit so the sheets were damaged and crushed. They were also absolutely filthy - caked in a thick layer or brown dirt so I had to to wash them all down before they could be put onto the floors.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer Service. Superb product. Fast Delivery. Lowest Price.

During my search for correx floor protection sheets at the most affordable price, I stumbled upon Protecta Screen. Their prices were remarkably lower than any other options I found, coming in at less than half the cost. I promptly placed an order using a promotional code for added savings, only to realize later that I required more sheets. Upon placing a second order, it occurred to me that I could have maximized the discount by consolidating both orders into one. Expecting the typical response (of many UK companies) of being unable to modify processed orders, I decided to inquire with their customer service through chat. However, their (Protecta Screen's) response was swift and accommodating, addressing my query within a mere two minutes.

To my delight, the order arrived the following day, despite opting for standard delivery. Both our builder and the tilers, who are well-versed in correx floor protection sheets, attested to the exceptional quality of the product. When informed of the price, they also agreed that it offered unparalleled value compared to other companies. As a result, they expressed their intent to recommend and utilize Protecta Screen for future projects.

23 April 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Pleasure to hear from you Chathura, thanks for taking the time to leave your kind review! We're very pleased to hear you were happy with everything and hope to see you back soon! 👋

Rated 5 out of 5 stars

Great company offered a next day…

Great company offered a next day delivery replacement with extra protection after courier damaged the 1st package. Thank you

24 April 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks very much for leaving a review. We're pleased to hear that you're happy with everything! 🤝

Rated 5 out of 5 stars

What a great company.

What a great company.

Everything was delivered on time as they said, even the driver called me to confirm the best place to put everything.

Customer services was very attentive to my needs.

The product of 50m corex rolls were 100% good quality and robust.

Thank you for a great service.

Regards

Keith

15 April 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for such a kind review Keith. We are glad you were happy with everything and hope to have you as a customer again in the future! 🤝

Rated 5 out of 5 stars

Great product,fast delievery and so…

Great product,fast delievery and so easy to place a order will use again for my next project

11 April 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Great to hear that you're happy with the ordering process and product/s Andy! 🤟

Rated 1 out of 5 stars

The product was not strong enough for…

The product was not strong enough for anything to stand in or move over more than once. It was folded and the middle was all torn, absolute rubbish

2 April 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Hi there Robert, thanks for taking the time to post your review, and sorry to hear that the product didn't meet your expectations.

Our products are designed for temporary protection during construction, DIY, decorating, and refurbishment projects so short-term use is to be expected (albeit many of our products can be used multiple times with careful use).

The product you've purchased is described as folded when delivered in certain quantities, so that's to be expected. If there are indeed damages that were sustained during transit then of course we will issue free-of-charge replacements - please get in touch and we will happily arrange this.

All the best,

Protecta Screen.

Rated 5 out of 5 stars

Fantastic service once again from…

Fantastic service once again from Protecta Screen! Online orders really easy and clear + super quick delivery.

Thanks all!

Glenn

9 April 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

We're pleased to hear you were happy with the all-around service! Thanks for leaving your kind review Glenn and we hope to see you back soon! 😎

Rated 5 out of 5 stars

Easy to order

Easy to order, great follow up service and arrived quickly

3 April 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Hi Andy👋 thanks for leaving your kind review.

Rated 5 out of 5 stars

I must say i am 100% satisfied with…

I must say i am 100% satisfied with this company they went far and beyond to help and sort out issue with lost order and got straight on to the problem to get a solution thank you very much to their service

4 April 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

We're very pleased to hear that you're happy with the service Hassan! 🤝 Hope to see you back soon.

Rated 5 out of 5 stars

what I wanted

25 March 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Hi Franko, I'm glad to hear you are happy with your order. Thank you for your kind review. 🤝

Rated 5 out of 5 stars

Speed of delivery

Speed of delivery, good quality product at a good price point.

26 March 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Hi Olly 👋 thanks for leaving your kind review, we hope to see you back soon!

Rated 5 out of 5 stars

Delivered on time

Delivered on time, no hassle with ordering

21 March 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks very much for leaving a review. We're pleased to hear that you're happy with everything Mark! 🤝

Rated 5 out of 5 stars

Easy to order and pay online

Easy to order and pay online
Prompt delivery
PROTECTA SCREEN was did a excellent job THANKS

18 March 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

We're very pleased to hear that you're happy with the service Henry! 🤝 Hope to see you back soon.

Rated 5 out of 5 stars

Order was easy

Order was easy, everything arrived within the expected delivery window.

19 March 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for your kind review, we're pleased to hear you are happy with everything.👍

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, website is well laid out and easy to use, products are very competitively priced and having received them are of very good quality.
Delivery was great, turned up within the time frame expected, well packaged and even in a reusable package - sounds insignificant but it means all of the kit will stay together in the van and stores ready for next use!
Overall very pleased, I would certainly use again and recommend to anybody requiring a temporary dust screen / prevention solution.
Thank you

13 March 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Pleasure to hear from you Simon, thanks for taking the time to leave your kind review! We're very pleased to hear you were happy with everything and hope to see you back soon! 👋

Rated 5 out of 5 stars

Supplier products just what I needed

Website is easy to use and navigate. Delivery was quick and to schedule.

9 March 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for leaving your kind review Peter- we're pleased that you were happy with the delivery service! 💪

Rated 5 out of 5 stars

Floor Protection

Ordered 3mm Corex-type floor protection for having house decorated. Price competitive, quick delivery, floors protected.
No issues at all

12 February 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you very much for your kind review, we are pleased to hear you were happy from start to finish. 👍

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