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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent delivery service, noting that products arrive quickly and often ahead of schedule. Many people highlight the high quality of the products, finding them robust and effective for their intended use. The ordering process is frequently described as easy and efficient, contributing to a positive overall service experience. However, some customers also noted issues with delivery, mentioning instances where items were lost by the postal company or did not arrive within the promised timeframe, even when expedited shipping was paid for. A few people also reported that products were on back order after their purchase, leading to delays.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Product

Users describe positive interactions with product. Many customers praise the great quality and competitive... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the easy online ordering process... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the efficiency and friendliness of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the good quality materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to say I’m very happy with your Correx floor protection product – it’s exactly what I needed. On top of that, the delivery was incredibly fast – I received it the very next day! Thank... See more

Company replied

Rated 5 out of 5 stars

Great Service. Fast delivery, well packaged, very good price on all the protection materials we ordered, courier driver was very helpful. Will use this company again.

Company replied

Rated 5 out of 5 stars

Great customer service and great product. The first delivery attempt went wrong due to DPD's incompetence, but Protecta Screen's customer service sorted out a replacement order very quickly, and all w... See more

Company replied

Rated 5 out of 5 stars

Contacted for advice, product was advised for job I needed, order and delivery process very smooth arrived on time and product well packaged. Item placed onto carpet went down easily and seems very ro... See more

Company replied


Company details

  1. Building Materials Supplier

Written by the company

Temporary protection materials suppliers in the UK - Supplying a variety of temporary floor and surface protection solutions to the construction industry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid as your items just may never come.

Terrible experience.
Made an order on a Thursday morning. Received a email order confirmaion. Then nothing, no delivery updates or correspondance.
Monday afternoon I try find a number for them. NO SUCH LUCK. THEY DO NOT WANT TO SPEAK TO YOU.
So I send out an email which is responded to hours later.
They didnt even know I had made an order. Then they tell me they they dont even stock what I ordered from their website. Generic white correx.
So instead of offering an alternative and trying to help me, as Ive already wasted days.
They proceed to cancel the order. Super unhelpful company and not one prepared to help customers even afer their own misake

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery. Product seems good for its use.

9 October 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for leaving a positive review!

Rated 5 out of 5 stars

FAST DELIVERY

FAST DELIVERY, GRATE SERVICE DEFINIYELY RECOMMEND

4 October 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review :)

Rated 5 out of 5 stars

Great protection

Great protection, pretty fast delivery and driver called with time of arrival

4 October 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for your positive review, we really appreciate it! 🖖

Rated 5 out of 5 stars

Great Service

Needed 100sqm of floor protector so wanted a good price, Proteca Screen offered a bulk discount and quick delivery. Plus a discount for new customers. Really pleased with their service. Just don’t forget tape!

24 September 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for taking the time to leave your kind review! We're very pleased to hear you were happy with everything and hope to see you back soon! 👋

Rated 5 out of 5 stars

Love a service like this

Love a service like this.
Finding the product was easy - completing checkout easy - delivery was withing time frame stated.

Most importantly, product was exactly as described.

Thanks people! I will recommend.

17 September 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for your kind review Will, it's great to hear that you were happy with everything! 👌

Rated 5 out of 5 stars

Protecta impressed me with their…

Protecta impressed me with their exceptional service. They swiftly delivered my floor protector, and went above and beyond by bringing it all the way up to the 4th floor. Their efficiency and willingness to go the extra mile made the entire process smooth and hassle-free. Based on this outstanding experience, I strongly recommend Protecta for anyone in need of floor (or any other surface) protection solutions. Their reliability and customer-focused approach set them apart in the industry.

12 September 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Pleasure to hear from you Davide, thank you for taking the time to leave your kind review! We're very pleased to hear you were happy and hope to see you back soon! 👋

Rated 5 out of 5 stars

Fast and efficient service

10 September 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review! Hope to have your custom again!

Rated 5 out of 5 stars

Great service

Great service, delivery was super quick would definitely use again and very happy to recommend, thank you.

9 September 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you very much for leaving a review Jane. We're pleased to hear that you're happy with everything! 🤝

Rated 5 out of 5 stars

Worth It

Always super fast to quote.
A prudent approach.
Superior product.

4 September 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for leaving a positive review. We do appreciate your custom! Happy to hear everything was good and look forward to having your custom again soon :)

Rated 5 out of 5 stars

Great to do business with!

Placed an order with these guys and when it arrived the package was ripped, some items were damaged and an item was missing. I got in touch and was sorted the next day, no problems getting it resolved, the missing item was sent out and I got a refund for thr damaged items. They can't help how an item gets delivered, but the resolved my issues quickly and without any messing. I placed another order with them as I was pleased with them.

28 August 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

We're pleased to hear you were happy with the all-around service! Thanks for leaving your kind review and we hope to see you back again soon!

Rated 5 out of 5 stars

Ordered on a fri and delivered the…

Ordered on a fri and delivered the following tue,(Monday being a bank Holiday also) great service 👍

16 August 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to leave a positive review! Hope to have your custom again!

Rated 5 out of 5 stars

A fantastic product with multiple uses

Very fast delivery, and even though very light the driver helped me carry the boards through the garage. Used it for covering a wood patio that needs constant repainting prior to fitting a waterproof outdoor carpet. Very easy to cut and profile. Also using it to line the side of a shed which is close to a fence and under a tree to stop the wood from deteriorating and rotting. Very versatile product with multiple uses. Very happy with this company and product.

27 August 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to write such a positive review Gerald. We are glad to hear you were happy with the product, delivery and us as a company :)

Rated 5 out of 5 stars

Excellent customer service

Easy on line ordering process. The Protecta board was as described and just what I was looking for. I had placed order on Sunday and realised Monday morning that I had miscalculated. Contacted the company and they went out of their way to ensure the extra panels i needed would be shipped within the same timescales as my original order. Received follow up email checking that order had been received and that I was happy. Excellent responsiveness from start to finish.

19 August 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you for taking the time to write such a kind and positive review Susan. We are glad to hear you were happy with the process from start to finish. We hope to have your custom again :)

Rated 5 out of 5 stars

Fit perfectly! Happy with this purchase experience

I’m very happy with this purchase…it fits perfectly and the entire process(ordering and delivery) was simple and trouble free…very impressed!!

19 August 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thank you very much for your kind review Alessandra, we are pleased to hear you were happy from start to finish. 👍

Rated 5 out of 5 stars

Flooring protection arrived folded in…

Flooring protection arrived folded in half which is better than being rolled. Most cost effective place I could find including delivery.

16 August 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks very much for leaving a review. We're pleased to hear that you're happy with everything! 🤝

Rated 5 out of 5 stars

All business should be this easy!!!

All business should be this easy!!!
Order went smoothly, product was delivered on time by a polite courier.

12 August 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Thanks for taking the time to leave your kind review! ✌️We're delighted to hear that you were happy with everything.

Rated 5 out of 5 stars

Good price

Good price, great service.

9 August 2024
Unprompted review
Protecta Screen logo

Reply from Protecta Screen

Pleasure to hear from you Craig, thanks for taking the time to leave your kind review! 👋

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