Great price for an item that was hard to get. Good dispatch and posting times. When they have a sale, it’s a proper one with great discounts. I’d not come across this company before and it’s always a... See more
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I can't recommend Protech enough. Royal Mail left my parcel of 3 Magic Pre-Release kits out in the rain and they got ruined, and the staff at Protech went above and beyond to get compensation for... See more
Great getaway and safe place for anyone wanting table top gaming/card games and even RC parts. Literally Aladdins cave of collectables. A* seller and a youth of knowledge no matter what your thing is!... See more
Prices for the products were great so was the packaging and shopping. However an item was removed from my order after I paid for it and I wasn't refunded the amount. I don't mind a product was removed... See more
Company details
Written by the company
Hi there we are Pro Tech Games, We are a Family run Hobby Specialist and Gaming Venue Located in Stockton On Tees
Contact info
7 Marston Court, TS182PN, Stockton on Tees, United Kingdom
- 01642 051152
- support@protechgames.co.uk
- protechgames.co.uk
4.3
Excellent
109 reviews
Hasn’t replied to negative reviews
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Didn't respond to queries about online order
My order ended up with an incomplete address on. Not their fault, I've since had problems with other stores autocompleting my address without the house number.
However, once I noticed and emailed them, they didn't respond to any of my messages about it. Not even to tell me who the delivery company was or if they returned the item, and not when I asked for a refund after trying everything else. No response at all.
When I tried to find any tracking information all I could find was the "shopify" app which I'd never heard of before, couldn't get working, and I shouldn't need an app to handle an order I placed online.
24 September 2025
3rd or 4th purchase
3rd or 4th purchase, always very quick dispatch, always as advertised, who can complain with service like that.
24 November 2025
Placed an order on the 26th of…
Placed an order on the 26th of September for pre-order, with full tracking. On the 7th of November the product was released and I haven’t received a notification that the order has been shipped. I have emailed constantly and yet to receive any form of communication or status update of the order. ABSOLUTE SCAMMERS!
7 November 2025
Unprompted review
Great service friendly and welcoming…
Great service friendly and welcoming when going into the store for the first time. Thanks to Owen for the great communication, I’ll be back
30 October 2025
Extremely poor service
I ordered something from the website and after it was marked as dispatched i waited for it to arrive.
After a week no delivery. I checked the website and it mentioned I need to wait for 28 days before I could raise an issue regarding delivery. I contacted Protech to ask if there was any information they could give me. No reply.
I waited a month after the dispatch notification and then contacted again to request a refund as my item was not received. I not only have not received a refund but I have zero contact from Protech. I would not recommend and I will not be shopping with them again.
30 September 2025
Excellent service and price
18 October 2025
Email them to find out what's happening…
Email them to find out what's happening to all my orders and get no reply.
20 October 2025
Scammers
Scammers. Preordered Journey Together Elite Trainer Boxes in January, didn't receive any updates about dispatch. Have been trying to cancel the order since July, they just ignore all emails you send and have disconnected their number
1 October 2025
Unprompted review
I have emailed on 3 separate occasions…
I have emailed on 3 separate occasions regarding my recent order which I haven’t received and I’ve had no response or acknowledgement.
5 September 2025
Gundam boxes arrived quickly
Gundam boxes arrived quickly, well packaged and a good price.
Got a quick response to postage query, thanks.
31 August 2025
Best hobby shop in the North East.
Always responds quickly, expansive selection of products and comvenient opening times. Parking is easy and staff are always friendly.
10 August 2025
Order Never Received
Unfortunately didn’t receive a card order for the second time. I won’t try a third time.
2 August 2025
Good service
6 August 2025
Well recommended
Great customer service and speedy delivery. Would definitely recommend.
1 August 2025
Really good products at very fare price
9 July 2025
Great and helpful staff
Great and helpful staff, support your local hobby store folks! (Or this one if you're not local)
7 July 2025
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