PROSHRED® Security - Atlanta Reviews 15

Expect long periods of radio silence punctuated by confusing, contradictory updates, if you receive updates at all. Basic inquiries take days or weeks to answer, and when responses do come, they are often incomplete or off-topic, suggesting little to no internal coordination. Critical information gets buried in jargon-heavy emails, while urgent issues are met with automated replies and no real follow-up.
Internally, it seems that personnel are siloed to the point of dysfunction. One department promises one thing, another department denies it, and no one seems to be willing to resolve even simple problems. Meetings feel like an endless game of "telephone," where what you hear depends entirely on who happens to be speaking that day.

In today's world, where clear and timely communication should be a baseline expectation, Proshed Security, who supposed to do document shredding, is decades behind. It's disappointing, exhausting, and ultimately erodes any trust you might have had at the outset.

Unless you're prepared to chase them for answers and manage constant miscommunication, I would strongly recommend looking elsewhere.

The driver was great. So helpful and so friendly.

Excellent customer service. The entire onsite shred process was fast. Obed the driver was very helpful, professional, and courteous. I would definitely use Proshred again.

Excellent Experience
The reason for such an excellent experience with our onsite shredding was the driver. He arrived on time, introduced himself and took the time to explain the process. We have used Proshred for many years, but the driver did not know that. So it was very professional of him to inform us of what to expect. After explaining the process the driver went right to work shredding the many boxes of documents we had. Once done, the driver took me to the truck and pointed out on the display exactly how many bins of documents had been shredded so that we knew exactly what the cost would be for the job done. Throughout the whole process the driver was very up beat and informative. I can honestly say that he is a person that truly enjoys what he does and meeting new people. The driver's great energy and dedication to his job made our onsite shredding an excellent experience.

5 Stars, due to the technician’s professionalism, and helpfulness.

The actual service of shredding our documents was great. Our problems were more "back of house" with scheduling. We received an email from the sales person about a date. But on the original date scheduled for service no one came. We called to find out why and were told by the scheduler they didn't have us listed. We wasted days getting things together and waiting for an event that never happened. It was quite frustrating.

Everyone I dealt with at Pro Shred conducted themselves very friendly and professionally.

I would not hesitate to use Pro Shred again.

Customer Service made it easy to schedule a time that worked well for us and updated us when there was an earlier time slot. The price was very reasonable compared to other companies.

Obed handled our shredding. He was punctual, communicated with us before, during and after he was finished and was very efficient. His demeanor was extremely professional and he was very mindful of other offices in our building! His service was much appreciated.

Process was fast and as quoted. Driver went beyond duty to help me since I could not get the documents to the street due to my age. He was able to pull the cart up the hill in the rain from my basement to the street and the truck and never complained about it. He was amazing.

Tried shredding at home but this company did 12 file boxes in the time I shredded 1/2 file box! Will call on them when we need more done next time

The driver was right on time, he was courteous and very professional. He explained what the process was and then proceeded to take care of business. The entire experience was perfect and getting the shredding done was a big relief for our family.

This is my third time working with PROSHRED... They are always on time/friendly and always look professional. It really is that easy !!

Driver was on time, very professional and efficient. I will use your company for future needs.

staff made it easy and efficient throughout the whole process. the job was completed when it was scheduled to be completed.

The PROSHRED employee, Obed, did an excellent job. He was considerate, careful, and thorough. Well done!