Property Twins Reviews 

191
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff for their professionalism, helpfulness, and dedicated support throughout their processes. People frequently highlight the exceptional service, noting its efficiency, personalized approach, and ability to achieve positive outcomes. Reviewers consistently mention excellent communication and responsiveness, contributing to a seamless and stress-free experience. Many customers report a seamless and stress-free experience, highlighting how the company simplifies complex processes like property purchases and refinancing. Reviewers also appreciate the team's deep knowledge and proactive approach, consistently going the extra mile to provide tailored solutions and expert guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional support and... See more

Customer service

People report positive experiences with customer service, highlighting the team's knowledgeable,... See more

Response time

Customers had positive experiences with response times, frequently highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasure engaging with Sana, Mona, Seerat and the whole team! We had so many things going on in our family and yet they gave us 10000% patience and flexibility. We had so much changes in... See more

Rated 5 out of 5 stars

Working with Mona and Sana for the second time has been an amazing experience. They found us a quality investment property in a great location and gave us the confidence to offer the right amount to s... See more

Rated 5 out of 5 stars

We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their w... See more

Rated 5 out of 5 stars

We’ve been working with Property Twins for the past 4 years and have always had a fantastic experience. Over the years, we’ve used their services for new home loans, refinancing, and buyers agency,... See more


Company details

  1. Property Investment
  2. Mortgage Broker

Written by the company

Property Twins are buyers agents, mortgage brokers and property mentors. We assist busy Australian professionals to move from one property to the next and the one after that with strategic investment property selection & mortgages / lending arrangements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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4.8

All reviews

(191)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

I had the pleasure of doing the Property Investors Academy with Sana & Mona in 2022, after many years of intermittent, aimless searching online wondering if I could or should purchase another investment property.
I love that there was no pressure to buy a particular property in a particular location and that you can apply the teachings to suit your own circumstances(budget/location etc).
The teachings are at your own pace and the content is very relevant and easy to access. You will learn to research in places you never knew existed. It is absolutely possible to fit it in around work and family if you make the commitment.
They ask great questions that cause you to reflect on your past choices and how you might change that to achieve your goals moving forward. The weekly online meetings were a great motivator to keep me on track and accountable as well as a great learning tool to be able to share experiences with other members who are on the same journey.
I purchased an interstate property within 4 months of beginning the course, sight unseen. Almost 1 year later, we have a great property manager & tenants in place. Long term, the property will have development prospects as well.
I feel confident I would be able to repeat the process of buying another property with what I have learnt and am so grateful to Sana & Mona for sharing their knowledge. with me.

14 March 2022
Rated 5 out of 5 stars

Its a delight to work with Sana & Mona…

Its a delight to work with Sana & Mona and their wonderful team. They are totally customer focussed and listen and understand your needs with extreme patience. They have your interest in their hearts and are very diligent at every step.

Total delight to be associated with them. Looking forward for more partnerships in future. Best wishes to Sana & Mona and their team.

12 March 2023
Rated 5 out of 5 stars

I got to know about Sana from Twin…

I got to know about Sana from Twin property via an online post, contacted her since then its a smooth sail, so far constructed two properties where loan was arrange through twin property and one was refinanced to a different bank again through twin property, Sana won't let you go once your property is settled , she was always a text or call away whenever I got a question regarding anything , Highly recommend their services

28 February 2023
Rated 5 out of 5 stars

Big A++

Mona is fantastic, super responsive and is always a pleasure to deal with. Have recommended her services to friends of mine who are now looking to purchase properties.

13 March 2023
Rated 5 out of 5 stars

The goto mortgage brokers and buyers agent

We've been using the services of the Property Twins since 2017. As Mortgage Brokers, they have been exceptional in providing advice, securing pre-approvals and attaining good interest rates for our properties. Their research and knowledge of booming and upcoming suburbs as a Buyer's Agency also helped us make a timely investment. We highly recommend the Property Twins.

4 November 2022
Rated 5 out of 5 stars

We engaged Sana to work on our loan…

We engaged Sana to work on our loan requirements. Sana and her team are extremely hard working, professional, transparent and honest. We would strongly recommend Sana and her team to people looking for effective home loan solutions.

9 October 2022
Rated 5 out of 5 stars

The Property Twins Exemplar Performance

San,Mona and the team were always very responsive to our needs through the constantly changing financial environment of September 2022 onward as we sold our own home and attempted to purchase our forever home in a volatile market.
They went the extra distance to secure the right finance for our situation and showed great empathy and a personal touch not often seen from a professional organisation.
Highly Recommended.
Exemplar Performance.

2 September 2022
Rated 5 out of 5 stars

Very professional & trustworthy

Sana and her team carried us through our first home journey and gave us the right advise and encouragement when things were tough. You can definitely count on property twins and they won’t let you down. They will walk you through the entire process, hold your hand and make it seem easy.
Definitely recommend them for anyone and everyone.

8 March 2023
Rated 5 out of 5 stars

Property Investor Course/ Brokers

I was looking into buying an investment property but was unable to determine what would suit me best. After months of researching and getting nowhere due to excessive information, I came across The Property Twins Investors Academy and reached out.
The prompt replies and honest, well structured information i received from The Investors Academy gave me the confidence to purchase my first investment property, which I purchased using The Twins as my brokers.
The whole process from studying to purchasing was smooth and stress free and I couldn't recommend them higher.

6 February 2023
Rated 5 out of 5 stars

Great IP Purchase Experience!

I used Property Twins to find my first IP interstate as I was time poor and had little idea about the state I wanted to buy in - they took the time to understand what I was after before sharing any recommendations with me - the process wasn't rushed and I especially appreciated the step by step walk through and guidance through each part of the buying process as well as the check ins and follow up well after settlement

I definitely recommend giving them a shot for your next property purchase, 6mths on.. my IP is thriving.

29 September 2022
Rated 5 out of 5 stars

Highly recommended

Excellent team to provide financial strategies catered based on individual circumstances.. they are highly motivated and knowledgeable with a key focus to strive fantastic customer experience ….throughout the years Mona and her team assisted us to get the possible outcome…

8 March 2023
Rated 5 out of 5 stars

Experts who get the best outcome

I have been dealing with the Property Twins team for a number of years and they have always been exceptional with the overall end to end process. They really put the effort to understand your individual circumstances and and go through the due diligence process to capture the little details. They have even reached out a few years after the loan process to ensure my accounts are still on the best rates and structures. It’s a great team with lots of expertise and I always feel assured that I will get the best deal and the right outcome. Highly recommended.

30 November 2022
Rated 5 out of 5 stars

Top-notch services for brokerage and buyer's agency

Sana and Mona, as our broker and buyer's agent, were incredibly knowledgeable, responsive, and dedicated to helping me find the right property. They took the time to understand exactly what I was looking for and worked tirelessly to find properties that met my criteria. They were always available to answer my questions, provided valuable insights, and guided me through the buying process.
Highly recommended to anyone looking for a broker and assistance in purchasing the right investment property

28 November 2022
Rated 5 out of 5 stars

Sana and Mona was 15 out of 10!

Having worked with Sana and Mona for over a year, I can say it has been a pleasure working with them. Sana and Mana have helped us purchase an investment and couple of refinances. Their professional approach is appreciated - from their good communication skills, knowledge, strategic planning made potentially a chaotic process simple.

11 February 2023

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