Property Twins Reviews 

190
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff for their professionalism, helpfulness, and dedicated support throughout their processes. People frequently highlight the exceptional service, noting its efficiency, personalized approach, and ability to achieve positive outcomes. Reviewers consistently mention excellent communication and responsiveness, contributing to a seamless and stress-free experience. Many customers report a seamless and stress-free experience, highlighting how the company simplifies complex processes like property purchases and refinancing. Reviewers also appreciate the team's deep knowledge and proactive approach, consistently going the extra mile to provide tailored solutions and expert guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional support and... See more

Customer service

People report positive experiences with customer service, highlighting the team's knowledgeable,... See more

Response time

Customers had positive experiences with response times, frequently highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasure engaging with Sana, Mona, Seerat and the whole team! We had so many things going on in our family and yet they gave us 10000% patience and flexibility. We had so much changes in... See more

Rated 5 out of 5 stars

Working with Mona and Sana for the second time has been an amazing experience. They found us a quality investment property in a great location and gave us the confidence to offer the right amount to s... See more

Rated 5 out of 5 stars

We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their w... See more

Rated 5 out of 5 stars

We’ve been working with Property Twins for the past 4 years and have always had a fantastic experience. Over the years, we’ve used their services for new home loans, refinancing, and buyers agency,... See more


Company details

  1. Property Investment
  2. Mortgage Broker

Written by the company

Property Twins are buyers agents, mortgage brokers and property mentors. We assist busy Australian professionals to move from one property to the next and the one after that with strategic investment property selection & mortgages / lending arrangements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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4.8

All reviews

(190)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Investment Property purchase Very Satisfied Happy clients more power to Property Twins team

We would like to express our sincere thanks for your excellent service during the purchase of our property". We particularly appreciate your prompt communication and attention to detail throughout the process. Your professionalism and expertise made the entire process smooth and stress-free". We would happily recommend Property Twins to anyone , friends and family in need of a mortgage broker.🙂👍👏

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Working with Mona and Sana from…

Working with Mona and Sana from property twins has been one of the best decisions I’ve made in my property journey. From day one, they took the time to truly understand my investment goals and provided expert guidance every step of the way. Their market insights, strategic approach, and sharp negotiation skills ensured I secured a great property at the right price. What really stood out was their commitment to my success—they went above and beyond to make the process seamless and stress-free. I highly recommend them to anyone looking for a buyer’s agent who is not only professional and knowledgeable but also genuinely invested in helping their clients achieve the best outcomes.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Mona and the team at Property Twins saved us thousands of dollars through their regular review of our interest rates. We truly appreciate their assistance.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Sana and the team at the Property Twins are amazing. They are very responsive and proactive. I like how Sana came up with strategy for borrowing options.
The refinance and home loans were approved in a short time.
I would not hesitate to recommend the Property Twins.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service & highly professional

We've been with property twins since 2021 and have made several purchases with the team & the service has always been excellent. Mona is very knowledgeable & highly professional and goes out of her way to assist her clients for best possible outcome. Highly recommended!

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service and dedication to clients

We’ve been with the property twins for about 5 years now and they have been exceptional!!

They have helped us navigate multiple lending options including refinancing which has allowed us to acquire 4 properties in that time.

Their service is high quality and they always have the clients best interests front of mind. They also carry out regular reviews of our portfolio to see if there are ways to reduce costs or maximise borrowing capacity to expand our portfolio.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Property Investment- Our Experience with the Property Twins

We were looking to grow our property portfolio by adding another investment property and had been exploring different options. That’s when we came across the Property Twins. I had already been following their podcasts and social media for their super-informative videos, so I decided to reach out and see if they could help us.
From the very first meeting with Sana, we knew we were in good hands. She was so approachable and gave us honest, straightforward advice on how to achieve our goals. Once we provided all the details, Sana wasted no time—she quickly analysed everything and got back to us with clear, easy-to-understand numbers and options.

Throughout the process, Sana and her team demonstrated exceptional communication skills. They ensured that we fully understood every step and kept us updated regularly, making the entire experience seamless and stress-free. Even after the settlement, they continued to check in and offer their support, which truly highlights their commitment to their clients' success.

Their proactiveness and prompt responses made the whole experience so much easier and less stressful. It felt like they genuinely cared about helping us succeed, and that level of dedication is hard to find.
We can’t recommend the Property Twins enough! Whether you’re just starting out or already on your property journey, they’re the team you want by your side.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great team

Had an experience with Mona and her team to purchase my first investment property. Communication was great and kept updating me throughout the entire process.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

We recently acquired our first…

We recently acquired our first investment property in Perth, and Twin Properties played a pivotal role in helping us secure it. Their professionalism, expertise, and dedication were evident throughout the entire process. From initial consultation to finalization, their team demonstrated exceptional knowledge in property management, ensuring a seamless and stress-free experience.
What sets Twin Properties apart is their proactive communication and timely updates, which kept us well-informed at every stage. They were always quick to address our queries, providing clear and concise answers that reflected their deep understanding of the industry.
We confidently recommend Twin Properties to anyone seeking a reliable and efficient property management partner. Their commitment to delivering outstanding service allows you to focus on your investment goals while they expertly handle the details. With Twin Properties, you can trust that your property is in capable hands.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding experience for first time investors

Sana, Mona and their entire team at Property Twins have been amazing to work with and extended to us the level of guidance that we needed to start our journey in property investment.

As first-time investors, we were nervous about navigating the process, but they made it incredibly smooth.

From the start, Property Twins took the time to get to know us, our circumstances, and what mattered most to us. They understood our priorities and timeline, and tailored the approach to suit our needs.

It was really helpful that they took the chance to restructure our loan to have a safer and proper approach in leveraging our equity. Despite having a pre-approval, they identified an opportunity to remove the cross-collateralization with our primary residence, which made a huge difference on our budget for the IP.

Throughout the process, Sana, Mona and their team were always available to guide us. They hand-held us through every step, explaining complex concepts in a way that was easy to understand. The pre-approval process, which could have been daunting, was made effortless.

Once our loan was restructured, they leveraged their expertise, experience, and network to find the perfect property for us. Due diligence was conducted on every potential property, ensuring we made an informed decision.

We appreciated Sana and Mona's promptness and productivity in our meetings. They were always prepared, and our discussions were concise and focused.

What we valued most about working with Property Twins is their commitment to finding a property that wasn't just good, but perfect for our goals and circumstances. The team's due diligence paid off, and we're thrilled to have secured an off-market, high-quality, low-maintenance investment property.

We really felt that they are buyers agent and broker who truly cares about clients' success. Thank you for a great outcome and also for the learnings we had along the way. It has been a pleasure having you onboard.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Mona and Sana!

Mona and Sana and the team at the Property Twins are amazing. We have been using them for years, they go over and above to help you and understand your needs. We have used the Property Twins both as a mortgage broker and buyers agent. All transactions have run so smoothly, they have strong attention to detail and communicate with you throughout the process. I would not hesitate to recommend them.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Brokers

The whole experience working with Mona, Lyka and the team at Property Twins has been Fantastic. This was our 3rd property purchase, Mona and the team provided us with great loan options and kept us informed during all the settlements. Everything was communicated clearly and really felt that Mona and the team was supporting you through every step. Our previous Broker said we had essentially maxed out and couldn't purchase, I decided to pursue the Property Twins and in Hindsight have made a great decision. We will be using Property Twins for future Purchases.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Mona and her team for helping…

Thank you Mona and her team for helping us buying another investment property. Her team especially Lyka was all over the process and kept us on the loop for the entire process. They do thorough checks of all the data before giving you tailored advice for your circumstances. Happy to use property twins again.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Seamless Journey: Securing Our First Investment Property and Refinancing Made Easy

We had the pleasure of working with Sana & Mona from the Property Twins to secure our very first investment property while also navigating the refinancing of our current home, and we couldn't be happier with the results. From the very beginning, their expertise, professionalism, and genuine care made the entire process seamless and stress-free.

Property Twins took the time to understand our goals, finances, and long-term plans, providing tailored advice that gave us complete confidence in our decisions. They guided us through every step of the property search, helping us identify a fantastic investment opportunity we may not have found on our own. Their market knowledge, negotiation skills, and strategic approach were invaluable in securing the property at a great price.

At the same time, they expertly managed the refinancing of our current home, ensuring we achieved the best possible terms to support our investment journey. They handled all the complexities, making what could have been an overwhelming experience feel straightforward and efficient.

Thanks to the Property Twins team, we've taken a huge step forward in building our property portfolio and improving our financial position. We are so grateful for their support and would highly recommend them to anyone looking to buy, invest, or refinance. Their dedication and skill truly set them apart.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Truly amazing mortgage broker!

We have been with Sana and team for more than 5 years. She helped us refinanced to allow knockdown and rebuild of our home and secured the best possible interest rates with the big banks for our investment portfolio. Her knowledge of the market is tremendously solid and have supported us through various investment decisions. The team’s proactiveness to automatically review for better interest rates is something we truly value. Well done Sana and team, we are grateful to have you!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing...

Just settled another investment property with Property Twins as the finance broker. The teams at Property Twins are amazing, they are proactive and very responsive to emails and calls. I was always ket updated on the progress of my loan applications. Over the past 18 months, Property Twins have help me obtaining loans for 2 IPs (under SMSF, and under family Trust).
They have organised refinance and uncross properties that I have cross- collateralised. On their own accord, they initiate a review of my rate to ensure I am getting the best possible rate on a property that I have settled 6 months earlier.
They are professional in the fields, and I would highly recommend Property Twins for all home loans matters.
Thank you Mona, and your team for delivering again, another great result.
Quynh D.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Top-Tier Refinancing Expertise – PropertyTwins Go Above and Beyond!

⭐⭐⭐⭐⭐ Working with PropertyTwins on my recent refinancing was a truly exceptional experience. They are not only approachable and transparent but have a deep understanding of financial goals, which allowed us to map out a strategy that’s both practical and tax-savvy. PropertyTwins also bring a solid network of professional contacts, including strong connections with banks, giving them access to loan products and options I wouldn’t have been able to find on my own. Thanks to their expertise and commitment, I’m well-positioned to continue hitting my financial goals. Highly recommended for anyone looking for knowledgeable, proactive support with their property finance needs.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

First-time home buyers

We are first-time home buyers and recently used Property Twins' mortgage broker services, handled by Sana and her team. They worked quickly and efficiently, providing daily updates throughout the process. This constant communication kept us informed at every step, ensuring we understood what was happening at all times. Their professionalism and dedication made the experience smooth and stress-free. Highly recommend!

11 October 2024
Unprompted review

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