Propeller Travel Reviews 133

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The propeller team are masters of their craft. Deep technical and operational knowledge about handling and modifying complex itineraries across a number of extremely difficult constraints. The team... See more

Rated 5 out of 5 stars

I thought I knew a fair bit about booking complicated tickets but Propeller schooled me on what was possible! I ended up with a round the world ticket that delivered me what I needed. Or it would ha... See more

Rated 5 out of 5 stars

Definitely recommended for complex travel bookings. Customer support usually replies fast and works practically 24 hours, also during the weekends. Works especially well for frequent fliers who are lo... See more

Rated 2 out of 5 stars

Initial customer service was great when I was booking a complex, multi leg return set of flights. However, two of my flights were unilaterally cancelled. It was only by chance that I noticed this, Pro... See more

Company details

  1. Travel Agency

Written by the company

Propeller Travel Management provides that personal touch to travel management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! I'm so glad I found these guys. I tried for years to book my own complex itineraries and it was nigh-on impossible. For £35, you can't go wrong!

21 March 2024
Rated 5 out of 5 stars

Phenomenal service that goes above and…

Phenomenal service that goes above and beyond. Daniel and Alp are absolute professionals who have been so reliable and kind. A few times had very tricky itineraries to navigate which they did easily, and helped with last minute changes. Also been very good on helping with things like airmiles enquiries. Strong recommend - and will continue being a happy customer myself! Thank you

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Needed to fly out from the US for a…

Needed to fly out from the US for a complex business trip to the UK and Dubai and get there within 48 hours.

Found out about Propeller through Flyertalk recommendations, and i'm happy I did! The team responded after a bit more than an hour and spent a long time supporting me on the phone and even on WhatsApp to get me where I needed to go and even maximise my status earning.

The support continued throughout the trip via Whatsapp and made a huge difference.

Thank you so much for your help!

3 November 2023
Rated 5 out of 5 stars

Extraordinary Service

Propellor Travel recently helped me out of an extreme situation with quite an extraordinary level of service. I was working at sea when a relative on the other side of the world died. A water leak on the ship had destroyed my laptop so I was left trying to book from just my phone, while bobbing around the Canary Islands with intermittent and dodgy internet. Despite all that, Daniel and his team managed to secure last minute seats, in the middle of school holidays (one was literally the last available on the plane). They got me to the church on time, as it were, and back to the ship shortly afterwards. Despite the extreme situation they were calm, organised and cheerful. I even got a free upgrade on the return leg. I can't thank them enough. They treat clients as if they're family, which was invaluable during my bereavement. I cannot recommend them highly enough.

21 March 2023
Rated 5 out of 5 stars

Consistently great service

Consistently great service from the team. I routinely use them for booking premium hotel rooms and complex flight itineraries. They always have good advice and are responsive to my requests. They’re happy to keep going to and fro as I think through my options and what I need for a trip.

13 April 2023
Rated 5 out of 5 stars

Excellent expert knowledge

I have used Propeller numerous times and each time the experience has been completely positive. They have helped me with short notice and complex flight bookings, hotel accommodation and changes where airlines have cancelled/re-arranged flights.
Their fees are very reasonable, excellent value for money.
Can't recommend them highly enough

4 November 2022
Rated 5 out of 5 stars

Very helpful and responsive

Very helpful and responsive - I wanted to create complex (12 leg) multi city flights which I had created on Google Flights. Not only were they able to recreate the itinerary but also managed to save the cost of the domestic leg.

16 June 2022
Rated 5 out of 5 stars

An excellent service all around.

An excellent service all around.

Propeller travel were able to work with me to book a complex itinerary to New Zealand, with the specific flights and sectors I had requested.

Usually I would have to spend hours on the phone with carriers to detail my requirements, but Propeller is really set up for travellers such as myself.

Can’t rate them highly enough!

30 May 2022
Rated 5 out of 5 stars

Propeller Travel - Best In The Business

Propeller Travel are the best booking agents I have ever used across many years. My plans were detailed and complicated but they worked through everything quickly, efficiently and cheerfully. They found great solutions to my tricky itinerary and at a great price. They could not have been more helpful and I am absolutely delighted with the results. I would give them six stars if I could.

2 December 2021
Rated 5 out of 5 stars

The best place for complex itineraries

I have been a user of Propeller Travel for a while now a d always use them to handle airline ticketing where the itinerary is too complex to book myself online.

They are incredibly responsive, professional and knowledgeable - definitely beats having to struggle through typical airline telephone booking channels

I use tools such as ITA Matrix to find what look to be ideal itineraries and fares for me and I can share that with them as a starting point for finding the ideal routing and fare

They also shone through during the last year or so of covid monitoring itineraries and adjusting for changes

I thoroughly recommend them

25 November 2021
Rated 5 out of 5 stars

5 star

I've been Propeller's customers for years for all my air travel needs. The entire team are excellent. Daniel, the director, is very approachable and happy to offer his advise and explain more quirky sides of the fare rules. Highly recommended - forget the OTAs, Propeller is the way to go!

27 September 2021
Unprompted review
Rated 5 out of 5 stars

Lovely experience throughout

Lovely experience throughout!

Working with Propeller has been as smooth as it gets. They handled everything for a business trip I was about to have and provided support throughout to ensure the stay was going well. They even checked-in with the hotel on a Saturday to ensure I was taken care of!

Absolutely recommend them!

24 September 2021
Rated 5 out of 5 stars

Fantastic and quick service!

Fantastic and quick service. Worked proactively with me through a range of scenarios, prices and cabins to get the best value. The depth of knowledge and speed place the a notch above other agencies.

24 September 2021
Rated 5 out of 5 stars

My experience was truly exceptional

My experience was truly exceptional. DK went above and beyond at every step in helping me arrange my proposal evening. I was, in fact, touched by the level of care and attention to detail I can’t recommend them highly enough.

19 September 2021

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