Propagation Place Reviews 

899
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and health of the plants, often noting their sturdiness and vibrant growth upon arrival. Many highlight the brilliant, safe, and sustainable packaging, which ensures plants are well-protected and arrive in perfect condition. People also appreciate the easy ordering process and responsive team. However, some customers experienced issues with delivery, citing complicated batch deliveries, unexpected arrivals, or a lack of accurate scheduling. There were also instances of delayed or incomplete orders without updates. A few people reported plants arriving in poor condition, being dry, leggy, small, or even dead on arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the health and quality of the plants... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition and health of... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Order

People report ambiguous experiences with their orders, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. Firstly the plants were in first rate condition. Sturdy artichoke plants at right stage for planting out. I appreciate that delivery may not be instant - it's all about what's best f... See more

Rated 5 out of 5 stars

My plants are so healthy and arrive packaged safely and sustainably. Lovely selection of vegetables and I’ve loved growing things I might not have tried myself. I got the Seasonal Garden in a Bo... See more

Rated 5 out of 5 stars

I was really pleased to be able to find some plants late in the season which I could order online to create an autumn/winter harvest. The plants arrived strong and healthy and beautifully packaged a... See more

Rated 5 out of 5 stars

I couldn’t be happier with my order! The plug plants of carrots and sprouts arrived in absolutely perfect condition — carefully packed, secure, and with not a single leaf or root out of place. The qu... See more


Company details

  1. Garden Center

Information provided by various external sources

our vegetable plant plugs are raised to a high standard of care in our dedicated poly-tunnel and tended to by our team of professional horticulturists and local volunteers. Ready to pop straight into the ground, our thriving seedlings and simple ordering system take away the fuss of germinating seeds, so that you can get back to the things you really love. All profits go back into St Werburghs City Farm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(899)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I couldn’t be happier with my order

I couldn’t be happier with my order! The plug plants of carrots and sprouts arrived in absolutely perfect condition — carefully packed, secure, and with not a single leaf or root out of place. The quality is outstanding; every plug was brimming with healthy, vibrant growth and strong roots ready to get going in the soil and they even delayed the delivery until i returned from holidays. You can tell real care and expertise went into both growing and packing them. I’ve planted them straight out of the box, and they already look like they’ve settled in beautifully. Truly top-tier plants from a seller who knows exactly how to deliver excellence! Highly recommended.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Top Class Vegetables in a Box

Best looking strong and healthy looking vegetable plugs I have ever purchased. Also the best packaged ones I have ever had. They were planted in my high planter within half an hour of delivery.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery from despatch and well…

Quick delivery from despatch and well packaged. I will communication could be slightly better however, every response I did got was very professional and helpful. 100% would recommend and use again.

31 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Thank you so much for the feedback Mikki! We're so happy to hear your plants have arrived in good condition :D

Rated 3 out of 5 stars

What I received I was very happy with

After waiting several weeks part of my order arrived, I have to say I was very happy with the quality of the plants, I received no communication to say why part of the order wasn't there so I emailed the seller who responded quickly telling me that the other plants hadn't grown so weren't available, I asked for a refund for the missing plants but explained I was not happy as I wouldn't have paid the amount for delivery had I known I wasn't going to receive everything. I pointed out that they could have even offered my an alternative option.

25 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Very glad to hear you're happy with the quality of the plants, but very sorry our communication were not the best in this case! Thank you for letting us know, we do appreciate that!

Rated 1 out of 5 stars

Terrible - total rip off/con

The order for celeriac seedlings should
Never have been accepted at the time it was unless they were already growing at that time - which it is clear they weren’t. The seedlings despatched at the time of year have no chance of growing into mature plants so it was just money down the drain. I do not agree with the response from propagation place to similar feedback that there is enough time for the celeriac to grow. Also the note suggesting that they could be grown as “multi modules” is incorrect at this stage in the season as they need space for the roots to grow. So even if they weren’t such pathetic specimens they would still have been damaged if I had tried to seperate into individual seedlings
I should really have known better than to order from them when I noticed they were selling carrot seedlings - these should never be transplanted

I wish I’d given the money to a homeless person that this rip off organisation.

1 June 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Ouch!

But we do appreciate you taking the time to share your feedback, and we’re really sorry to hear how disappointed you are!

I want to reassure you that we are absolutely not trying to rip anyone off. We’re a small, not-for-profit social enterprise, working hard to support communities and make growing food more accessible. While we know we don’t get everything perfect, we are always learning and improving.

Our seasonal plant range is carefully selected by our team of horticulturalists, based on years of growing experience. We only offer plug plants during a window when we believe they can grow and thrive. Celeriac does have a long growing season, and when planted in July, particularly in plug form, it still has time to mature, especially in a mild autumn. That said, we do understand that results can vary depending on local conditions and planting practices. Something we will review this year based on your feedback.

Regarding the multi-sown modules, they are commonly used by many growers, including commercial organic farms, to raise celeriac and other crops. That said, we appreciate that separating them late in the season may require care, and we’re sorry if the plants you received were too small to manage this effectively, so we're taking that feedback as well and will review.

We genuinely regret that you feel the quality didn’t meet your expectations. While we always appreciate constructive criticism, we’d also love the opportunity to make things right when something goes wrong. Please feel free to get in touch directly if you’d like to discuss a refund or alternative solution.

- the Propagation Place Team

Rated 2 out of 5 stars

Plants were delivered outside stated…

Plants were delivered outside stated time and were dead on arrival. A refund has been requested but no reply. Very poor customer service

4 August 2025
Unprompted review
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Reply from Propagation Place

Hi Tony,

We're so sorry to hear that! We've been in contact with you now and hope to have resolved the issue.

- the Propagation Place Team

Rated 5 out of 5 stars

Excellent will order in future

Arrived well package
Plants healthy with good root systems

25 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

We're so happy to hear you were happy with your plants Glyn, thank you! :D

-the Propagation Place Team

Rated 5 out of 5 stars

Great plants

Easy to order what I wanted to fill gaps in my garden.
High quality plants arrived carefully packaged in packaging that was recyclable

1 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Wohoo! Thank you for the lovely feedback :D

Wishing you a fabulous harvest when the time comes.

-the Propagation Place Team

Rated 4 out of 5 stars

Issue sorted quickly

One plant arrived in a poor condition , partly due to bad handling by delivery man. ( reported to them)
Replacement plant received promptly, thanks very much, great customer service!

24 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

We're so glad we could get it sorted Marion. Thank you for the feedback :D

-the Propagation Place Team

Rated 5 out of 5 stars

Lovely Plants

The plants are exceptional. Packaged lovely and really healthy. Thank you.

28 March 2025
Unprompted review
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Reply from Propagation Place

So happy to hear this! Thank you Lynne :D

-the Propagation Place Team

Rated 5 out of 5 stars

Plants delivered all healthy and well…

Plants delivered all healthy and well packaged. No damage to any of them. Great selection too. Also, a fantastic organisation with a community farm.

17 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Thank you so much for the lovely review :D

-the Propagation Place Team

Rated 1 out of 5 stars

Very poor

The plants were totally dry on the collection date which itself was far too late in the year for celeriac. Despite a good soaking, half the plants failed. I won't be using this site again.

24 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi Alan, thank you for taking the time to leave your review. Your collection date was the 10th July, which is well within our delivery season for our Summer season plants, including celeriac, as detailed on our website. Planted at this date, there should still be plenty of time for the celeriac plugs to grow on and produce a great harvest in the autumn. However, we're very sorry indeed to hear that the plugs you received were dry and did not succeed. We want the all our customers to receive the highest quality plants and have a great growing experience, and we apologise that this wasn't your experience. If you'd like to email talk@propagationplace.co.uk, we'd be happy to discuss this further and find a resolution. Best wishes,
Jess and the team at Propagation Place

Rated 5 out of 5 stars

The plants were ready as per the email

The plants were ready as per the email. They were all in great condition and thriving now in my garden.

14 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

So happy to hear your plants are thriving Susan!

Wishing you a wonderful harvest :D

-the Propagation Place Team

Rated 5 out of 5 stars

Fabulous plants

The quality of the plants is always excellent and the team always responds promptly to any queries

17 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

We do our best! Thank you for the lovely review Clare, it means a lot to us :D

-the Propagation Place Team

Rated 4 out of 5 stars

The quality of the plants was…

The quality of the plants was fantastic. In fact, the best I've had. The packaging was effective and allowed for the plants to stay in them in water in the greenhouse for two days until I was ready to plant them out. Only reason I'm not able to give 5 stars is that I would have liked to have received them a couple of weeks earlier in the season. Will use again.

16 July 2025
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi John,

We did experience a bit of a delay with our Summer Plants this year, but we hope you will still get a wonderful harvest from your plants! Thank you for the lovely review :D

-the Propagation Place Team

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