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Pronto Wonen - Middelburg Reviews 18

•
TrustScore 3.5 out of 5

3.7

Home Goods Store
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Location

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Mortiereboulevard 16, 4336 RA Middelburg, Zeeland, NL

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0118-414504

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Company details

  1. Home Goods Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories
  4. Furniture Store
  5. Sofa Store

About Pronto Wonen - Middelburg

Written by the company

Pronto Wonen is de gezelligste woonwinkel van Nederland & België!
Laat je verrassen door het originele en eigentijdse meubelassortiment en de vele accessoires. Net als jij zijn wij altijd in beweging. Seizoenen en woontrends veranderen, mogelijkheden worden steeds groter en uitgebreider. Bij Pronto Wonen vind je altijd de laatste woontrends passend bij elk seizoen. En natuurlijk ook de meest actuele stoffen, kleuren en vooral nieuwe en slimme woonoplossingen passend bij jouw woonstijl.

Voor zitmeubelen heb je bij Pronto Wonen een ruime keuze uit bankstellen, loveseats, fauteuils en natuurlijk ook trendy hoekbanken. En je kunt veel van de zitmeubelen zelf samenstellen. Maak jouw zithoek compleet met één van onze dressoirs, salontafels, bijzettafels of TV-meubels. Met onze eetkamerstoelen en bijpassende kasten kan je altijd heel gezellig aan tafel. 
Shop in een van onze winkels of reserveer voordelig online jouw showmodel in de meubel outlet of sale hoek.

Contact info

  • Mortiereboulevard 16, 4336 RA, Middelburg, Zeeland, Netherlands

  • 0118-414504

3.7

Average

TrustScore 3.5 out of 5

18 reviews

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Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Worst experience ever

Even though the furniture is beautiful, the service and level of response when something is wrong is very poor.
We ordered early September a big, wood table, 3 wood wall cabinets and 2 sofas to be delivered mid-Nov under the confirmation of having all in the warehouse.
The week before the planned delivery we were called to be informed that our furniture would be delivered the 3rd week of next year as there were missing 2 of the wall cabinets. After some discussions, they agree to bring the rest of the furniture now and after some extra discussions, they agreed not charge us the delivery in January.
The table legs didn’t fit the table. And the wall cabinet was broken and dirty even with spiderwebs. Sofas were good.
We have been the whole week chasing them and claiming with very few or no answers. And definitely not being accountable for solving the problem.
While the table is -according to them responsibility of the manufacturer, and we need to wait for them to contact us, the wall cabinet has barely been a topic, even though we sent several pictures showing the problem. And the fact that we were lied to, is barely recognized when we asked why at the sale moment we were assured that they have it all in the warehouse.
By far the worst experience we have lived with any store in NL. Problems and mistakes can happen, but lack of accountability is definitely a characteristic I don’t want to see in any company I make business with.

Update 28/11/2024
Thank you for your response. The Order number is 508550.
Is not that we have not talked with your employees. My husband has been having calls since Monday, with no clear answers or accountability. And on top of everything, we realized today that even everyone with whom we spoke asured that the complaint over the dressoir was received, only today was created the document for it (so… did someone saw the pictures and is able to respond?)
We just moved to a new house and I can not unpack the ground floor boxes, as we trusted on Pronto’s word… how much time do we need to wait?

23 November 2024
Unprompted review
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Reply from Pronto Wonen - Middelburg

Good afternoon Catalina,

I'm sorry to hear you have this experience with us. This is definitely not what we stand for. Can you please let us know your ordernumber so we can contact you?

Thank you in advance.

Kind regards,
Sophie Kruidhof

Pronto Wonen Middelburg

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