Pronto Insurance Reviews 

Alma gets 6 stars -- calm, present and very efficient. Great rep.

We were able to do the transaction smoothly. Thank you

Imelda is the manager of this location at 10718 Potranco , inside H.E.B . She gave me great customer service over the phone. She gave me a great low rate. She is very nice, friendly, helpful & very knowledgable . She made it quick and easy to get auto insurance. So convenient to just do everything over the phone and email without having to go into the location. I will definitely be recommending my family & friends to this location for auto insurance because of her .

Fast service. Had my quote ready in minutes

To Do it by phone

So far everything is good

Great customer service

Fast, helpful, and understanding

Fast and easy to get insurance

Fast and easy

Fast easy and great prices

Not available

Ive seen the snazzy commercials for Pronto and decided to call and get my daughter auto ins here. From the start it was hard be passed from one person to another every time you call the same number they connect you to different agents and locations. This agent (Jessica Fernandez) was my agent. She was never to be found or available to talk. They charged me 475 plus 800 for two month. I was under the impression that paid for three months. Well they kept my deposit didn't put it towards my policy and Come to find out exactly 30 later i get a call from an agent trying to sell me a auto policy. I told the girl i already had a policy she couldn't find it. I did all the signatures the pictures and payments everything that was requested and was canceled without any communication. I found out i was driving around with no insurance for a month. No warning no call no email. I had to spend close to 3 days on the phone getting hung up on, multiple agents saying they couldn't find any information. After arguing for three days with a 1888 customer service number they refunded me only my 800 and would not refund any of my 475 and could not give any explanation why or what it went toward if it didn't go to my insurance. I warn all people be very careful the agents at Pronto and United American Auto scam people they take their money then cancel without any explanation and give you the run around. BEWARE !!!!! Keep in mind my daughter's driving record is flawless.

Convenient online service.

Just the way to go we when it comes down to it! We love Pronto!

I own a 2007 toyota sedan that is paid off. I haven't had any tickets or accidents within the last 5 years and when I purchase insurance, I always pay for it in full at the time of purchase. I purchased a basic policy with Pronto Insurance November of 2024 which cost me $345.88. Yesterday I got a renewal letter saying my policy will expire 5/6/25 and to renew I will need to pay $630.88: $156.70 down payment and 5 monthly installments of $109.78 which each include an installment fee of $15. I called to ask why my insurance went up by $285 since I have a clean driving record, my car is old, fully paid off, and I have the state minimum coverage. I was told Senate Bill 1107 took effect January 2025 so my price has gone up. I asked how much would it be to pay in full up front as I always do to which the representative said the same price. I said it's bad enough that I'm being charges almost double what I paid a few months ago when nothing has changed on my end, but I'm not paying in installments so I shouldn't have to pay installments fees. The representative (who never gave me her name) said everyone has to pay those fees, regardless. I said no, when I pay in full, I don't get charged installments fees. She responded by saying there's nothing she could do. I asked her to remove my card from auto pay and she assured me that it was removed. Today when I called back to confirm my card was removed from autopay, Alejandra said it was still on autopay but that she'd remove it and I could email her to confirm that it was removed. Needles to say, I got insurance with a different company immediately and am paying over $100 less than what Pronto quoted me. I would never recommend doing business with Pronto Insurance.

great prices and fast!