Rebecca took care of my insurance policy and was very polite and kind throughout the process. She answered all of my questions and worked hard to find the best quote for me. I truly appreciated her pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Let's just say Amy made the whole process painless easy and quick. After dealing with a few other places, Amy stepped up the day before Thanksgiving and made my day. She defnatly A keeper!!
I had talked with agent, Laura Gonzalez, on a Friday. We discussed a new policy. She contacted me Monday morning to pick up where we left off. She searched for the best rate for me. I really appreciat... See more
Imelda is the manager of this location at 10718 Potranco , inside H.E.B . She gave me great customer service over the phone. She gave me a great low rate. She is very nice, friendly, helpful & very kn... See more
Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Financial Consultant
- Home Insurance Agency
- Renter's Insurance Agency
Information provided by various external sources
Pronto Insurance is an insurance service provider based out of South Texas. Since our foundation in 1997, we have been committed to providing high value insurance products with competitive pricing, superior claims handling and excellent customer service. Pronto maintains its strong hold in the insurance market through its captive agencies, independent agents and franchise locations. In 2005, Pronto General Agency, LTD was established to provide better customer service and facilitate our growth. Pronto’s agencies can be found across Texas.
Contact info
P.O. Drawer 3267, 78523-3267, Brownsville, United States
- prontoinsurance.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Affordable Insurance
Received excellent service, would recommend if you are in need of affordable insurance.
27 August 2025
Okay process
20 November 2025
Very quick but very thorough agent was…
Very quick but very thorough agent was very helpful as well as friendly definitely recommend this place
7 November 2025
Pronto Insurance
Pronto insurance made my experience great by being affordable and easy user friendly app made having insurance a reality. I am glad to have came to Pronto Insurance.
30 October 2025
The app keeps freezing up.
15 October 2025
Sells agent miss Cynthia gave me a…
Sells agent miss Cynthia gave me a great deal on my vehicle,she also gave me the best costumer service pronto is very lucky to have her.
3 August 2025
Unprompted review
Cynthia de Los santos gives the best…
Cynthia de Los santos gives the best costumer service!!!
5 June 2025
Unprompted review
Best prices
Easy and convenient website
Fast and affordable quote
Shopped around and Pronto had the best price
Definitely will recommend
4 October 2025
Thank you Blanca Castaneda you rock…
Thank you Blanca Castaneda you rock and I love all the help you did for me today ,you helped me so much ❤️ supper sweet and definitely . Will recommend you ,to all my family and friends have a blessed day
24 September 2025
Unprompted review
I did not receive the 20 percent off…
I did not receive the 20 percent off promoted on the email I received
11 September 2025
The app/online experience is trash
The app/online experience is trash. Cant rebew as there is no option. You click on your state for a quote and it logs u back off. You put in email as part of quote and says account already active sogn in to renew. Its a dead end cycle. Finally got to set up witj anitger rmail and my docs are nowhere to be found. Is blank on "my docs". In person is $50 more due to their "agent fees"
6 September 2025
Fast, Friendly Service
Navigating through your website was easy fast, and convenient.
2 September 2025
So easy and fast to quote and purchase…
So easy and fast to quote and purchase my policy
30 August 2025
Wendy was amazing
Wendy was amazing! Very patients and knowledgeable, very helpful and amaIng customer service.
29 August 2025
Loved the quick convenient service
I had talked with agent, Laura Gonzalez, on a Friday. We discussed a new policy. She contacted me Monday morning to pick up where we left off. She searched for the best rate for me. I really appreciated her following thru. We did everything by phone. She was awesome. I thank Pronto for hiring such wonderful, knowledgeable, and friendly people.
18 August 2025
Unprompted review
Fast and easy plus they helped me fix…
Fast and easy plus they helped me fix my insurance even after I bought it with no cost
14 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.