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Company details

  1. Event Ticket Seller
  2. Event Management Company
  3. Event Planner
  4. Event Technology Service
  5. Software Company

Written by the company

PromoTix is the world's best ticketing and marketing platform for in-person and virtual events. It was created by event organizers who wanted more from their ticketing company and were tired of losing 27% in fees to their ticketing company. PromoTix has advanced marketing tools not offered on other platforms including the ability to push your own event's mobile app without developers, a built-in ambassador program with thousands of ambassadors in the network, and a virtual streaming platform.


Contact info

3.6

Average

TrustScore 3.5 out of 5

14 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Vegas in Concert Star Casino

We attended the Star Casino Broadbeach for the Vegas in Concert show last night and thoroughly enjoyed the spectacle. The entertainers were extremely talented and very energetic. Really entertaining for a tribute show.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

can we give this 0 stars

can we give this 0 stars. I have never been so irritated. 3rd straight time getting glitched out of front row because this stupid crap website cant hadle traffic. absolutely disgusted.

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Promotix Lost My Tickets

Promotix is apparently the ticket distributor for Seabreeze Jazz Festival. I timely change my address with them and received a confirmation. Instead, they mailed my tickets to my old address and they are now nowhere to be found. Promotix and Seabreeze tell me it's my problem.

31 October 2024
Unprompted review
PromoTix logo

Reply from PromoTix

PromoTix is NOT responsible for wristband shipping or delivery for Seabreeze. We only handle the online transaction.

I'm sorry you had trouble with your wristband shipping. We do not do the mailings, or fulfillment of wristbands. Seabreeze (and/or their wristband partners) send out the wristbands to the customers via mail and handle fulfillment. I encourage you to contact Seabreeze directly and ask they de-activate the wristbands that were sent to you, and activate new ones.

Rated 1 out of 5 stars

Used to purchase tickets for Backwoods…

Used to purchase tickets for Backwoods music festival. Festival was canceled and no refunds. Ceo of the festival is the same owner of promotix. Scam

16 May 2024
Unprompted review
PromoTix logo

Reply from PromoTix

Hello,

Ownership of PromoTix is NOT the same as Backwoods Music Festival. They are different companies with different owners.

PromoTix does not handle or hold any funds of Event Organizers who use the software to process ticket sales, so ultimately PromoTix cannot refund customers without the event organizer processing the refund.

We encourage you to reach out to Backwoods music festival directly with your dispute.

Rated 3 out of 5 stars

The ticket purchase worked but the…

The ticket purchase worked but the action buttons kept moving here and there on the page. Like, after i select the delivery method. I clicked Continue and the button moved to the right where i had to click continue again. And the same happened when i clicked purchase.

26 March 2024
Rated 4 out of 5 stars

The viral contest toll and…

The viral contest toll and customizeable ticket types has been really helpful for me and allowed me to sell more and tailor my ticket types to the unique needs of my event types. Cordelia in the customer support is exceptional and friendly. Overall the service still need improvements . its time taking as well as the tool shows error sometimes.

7 March 2024
Rated 5 out of 5 stars

Very efficient and user friendly…

Very efficient and user friendly process for handling for handling and transfers has saved me countless hours of manual work because it can be done right from inside the promotix. It's a relief to have a team that simplifies these tasks.

21 March 2024
Rated 5 out of 5 stars

Innovative ambassador features

The ambassador feature on PromoTix have been really helpful to me in asset for boosting attendance. Their ability to showcase real-time updates on where promo is happening, attendee enagagement on socials and direct ambassador sales tracking helps me to see the return on our investment in our ambassador and street team programs.

17 February 2024
Rated 5 out of 5 stars

Excellent Ticketing Solution

Excellent Ticketing Solution! PromoTix has completely modernized my event planning experience. The user- friendly interface and seamless ticketing process have significantly boosted ticket sales for my events. The promotional tools are fantastic, making it easy to reach a wider audience. I highly recommend PromoTix to fellow event creators!

12 February 2024
Rated 5 out of 5 stars

Global promoters are covered

PromoTix's global accessibility ensures that my events can be promoted across different countries. The multi-currency support has been particularly valuable for hosting our events in both euros and pounds here in Europe depending upon where they are taking place promptly and transparent payouts Getting paid promptly is essential for promoters, and PromoTix delivers on this front. I receive funds in a timely manner using my stripe account, allowing me to manage event finaces with confidence since i'm getting daily payouts.

28 February 2024
Rated 5 out of 5 stars

PromoTix's email marketing integration…

PromoTix's email marketing integration with Mailchimp is really helpful to us. The platform's ability to automatically send my ticket buyers to a specific Mailchimp list really helps us make sure everyone is included in our email marketing communications. We used to have manually download and update the lists each time with our old ticketing platform. Thank You Guys

10 March 2024
Rated 5 out of 5 stars

PromoTix has simplified the ticketing…

PromoTix has simplified the ticketing process for my events.The design makes it easy for attendees to purchase tickets, and i was able to embed on my webiste. The comprehensive reporting features have given me best insights, allowing me to make data-driven decisions for future event on sales and timing. Big Thank to you guys.

17 March 2024
Rated 1 out of 5 stars

Never use this app for selling tickets

Never use this app for selling tickets. It's been 26 days and still they didn't pay anything.

20 July 2023
Unprompted review
PromoTix logo

Reply from PromoTix

Unfortunately your activity on the platform was flagged for fraud. When asked to present proper identification, your signatures were photoshopped across documents. Some of your transactions were charged back with the report of "stolen credit card." You merchant service provider bank (not PromoTix) has made this determination.

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