wanted a full years worth of deposits and stakes for my own records, which does not seem an unreasonable ask. the export button gives you thirty days as a csv. anything older is visible on s... See more
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See what reviewers are saying
My first cashout took almost four days including weekend, I was getting kind of irritated checking status all the time. Support kept saying it’s in queue. In the end the money did arrive exactly as re... See more
the deposit history export covers the last thirty days and nothing older. everything before that is on screen but cannot be downloaded, so a full year for your own records means screenshotting page af... See more
I tried three different casinos this year and this is the one I kept using. Mainly because the combination of okay bonuses, decent games and no payout drama is rare. I’m not loyal to brands usually, b... See more
Company details
Written by the company
Elite Spin | £5000 + 500 FS
Contact info
United Kingdom
- promo-step-now.click
3.1
Average
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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chat bot cant escalate a bonus query
chat bot cant escalate a bonus query, human queue runs nine to five.
11 August 2026
Unprompted review
Josh quoted 72 hours
Josh quoted 72 hours. it has been 168. the cashout is still marked IN REVIEW and nobody has written to me since.
11 August 2026
Unprompted review
Tried to set a time out from a phone…
Tried to set a time out from a phone while stuck in a waiting room. no such option in the app. opened the browser, logged in again, found it four menus deep and set it there. the app then logged me straight back in.
12 August 2026
Unprompted review
why ask for a bank statement when the…
why ask for a bank statement when the deposit came off a card?
13 August 2026
Unprompted review
the platform is capable
the platform is capable, the running of this casino is not, consistantly.
13 August 2026
Unprompted review
third time asking
third time asking. Katie on chat, then Dan, then a form. same script each time. the £95 payout has not moved since the 4th and nobody will say why.
13 August 2026
Unprompted review
I reduced my bet size hoping the…
I reduced my bet size hoping the balance would last longer, but long dry stretches still ended the session quickly. I hope this changes soon.
14 August 2026
Unprompted review
Most promotional emails I receive now…
Most promotional emails I receive now involve another purchase. I preferred getting a wider variety of offers. I hope this changes soon.
14 August 2026
Unprompted review
wanted a full years worth of deposits…
wanted a full years worth of deposits and stakes for my own records, which does not seem an unreasonable ask.
the export button gives you thirty days as a csv.
anything older is visible on screen, twenty rows at a time, and cannot be downloaded.
asked whether a full statement can be requested and was told it can, by email, with a fourteen day turnaround.
so the site holds every figure, shows me most of them, and will not hand them over without a fortnights wait
14 August 2026
Unprompted review
I am playing much less now
I am playing much less now. I am taking a break for now.
14 August 2026
Unprompted review
the site rarely goes down
the site rarely goes down, i grant that, but the casino app crashes nightly.
12 August 2026
Unprompted review
put a monthly deposit cap on while…
put a monthly deposit cap on while stuck waiting at the chemist and thought no more about it. looked three weeks later and the figure had gone back to the default. no email, no entry in the history, nothing to say when it moved
11 August 2026
Unprompted review
third KYC request in one month and the…
third KYC request in one month and the cashout is still frozen!
11 August 2026
Unprompted review
whys the bonus query still unanswered?
14 August 2026
Unprompted review
same forty slots 😐 nothing new.
11 August 2026
Unprompted review
whats the point of a search box that…
whats the point of a search box that doesnt find the slot by name?
13 August 2026
Unprompted review
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