7Gear Casino | Welcome Pack up to £5000 + 500 FS Reviews 

Ethan replied by email and named one document. Six hours later, inbox asked for two different files. Same case, different listing

That was the point where it started getting irritating

The document checklist is too vague. It states address proof, rejects the file, then never clarifies whether the date, name, or format was the issue. The records continued to show the problem as unresolved.

The support ticket says "waiting for player" even though I submitted the ID photo yesterday.
I looked twice, same file, unchanged status, no clear next step. That detail mattered since the balance had changed.

Live Roulette loaded, then the table listing displayed no available seats for twenty minutes. The lobby kept advertising it like it was ready to play. The status gave no indication of what was supposed to happen next

Payment status stated approved on desktop and review on mobile. I took screenshots since the 57 withdrawal was the only thing I was trying to track. The records continued to show the problem as unresolved.

Two nights ago, I attempted to withdraw 63. The payment area displayed one minimum first, then the final screen changed it. That is a messy place to discover a new rule. Customer support was still showing the same old note afterwards

Ryan in support support chat read the first line only, I think. They explained to me where the bonus page is, but my question was about missing spins after claim. I ended up checking the identical screen again afterwards.

Requested a withdrawal for 52 through prepaid card on weak hotel Wi-Fi. The status stayed on "approved" for two days, then the amount returned to balance with no note in the history. That was the point where it began getting irritating.

Desktop showed the withdrawal tab, mobile showed only deposits.
The same account, same time, completely different cashier layout.
That isn't helpful.
That was the point where it began getting irritating

I used the contact form since chat was full. The automatic reply arrived, then nothing. Ticket #4419 still has no agent name or update after two days
The status gave no indication of what was supposed to happen next

Payment status stated paid on desktop and pending on mobile. I took screenshots since the 57 withdrawal was the only thing I was trying to track. Customer support was still showing the same old note afterwards.

Gates of Olympus froze after the feature started. The round records updated late, balance changed first, and I had no way to replay the exact result. The records continued to show the issue as unresolved

Profile status switched from verified to pending after I asked for a small withdrawal. Without any warning before that, just a new document box. The records continued to show the issue as unresolved. That detail mattered since the balance had switched.

Clicked the bonus details before depositing and saw one expiry note.
After claim, a shorter countdown showed up in the account screen.
That should not change mid-way.
That was the point where it started getting irritating

The verification tab looked complete until withdrawal request. Then a fresh request appeared and the payout stopped at review, which felt backwards. The status gave no indication of what was supposed to happen next. I saved a screenshot before closing the page.

Support chat closed while I was still typing the ticket number. When I reopened it, the new representative asked for the same screenshots from the beginning. Customer support was still showing the same old note afterwards.

The self-control screen stated changes may take time

Fine, but it never showed when the new limit actually became active

The status gave no indication of what was supposed to happen next

Customer support was still showing the same old note afterwards

Mia in support support chat read the first line only, I think. They explained to me where the bonus page is, but my question was about missing spins after claim. That detail mattered since the balance had changed

Profile status changed from verified to pending after I requested a small withdrawal.
Without any warning before that, just a new document box.
I ended up checking the identical screen again later.
I ended up checking the identical screen again later.

8/10 For opening games, 3/10 for explaining anything afterwards. The moment I needed account details, every screen became a little puzzle. That was the point where it started getting irritating.