Experiencing difficulties reaching customer services can be frustrating, especially when you need assistance with a payment issue. Left waiting for too long, kept being told I was number one in the wa... See more
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We enquired some time ago about covering certain household items, last week they have been calling several times a day even after explaining we no longer wanted the cover, I have emailed them, no resp... See more
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This company is completely awful, wont reply to emails and cant answer simple questions. like what product are you trying to replace my broken item with. no picture no model number after repeated... See more
Company replied
Terrible Company. Took forever just to issue their Policy, I should have realized then that this was going to be trouble. Made 1 domestic appliance claim in the year, but don't expect any kind of... See more
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Company details
Written by the company
Prominence Support offers a range of insurance products such as insurance policy for Kitchen appliances, brown and white goods, boiler and home emergency.
Contact info
United Kingdom
- prominencesupport.co.uk
1.6
Bad
117 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke to an advisor and he was very…
I spoke to an advisor and he was very helpful and answered all questions. Thank you so much.
Mrs Yvonne Benjamin
3 November 2020
the man who phoned me this morning was…
the man who phoned me this morning was very good talking to his customer.
2 November 2020
I thought the sales advisor was…
I thought the sales advisor was informative and clear what the policy includes, it took some time to get through on the phone, approximately 30 minutes but overall pleased with how the policy was set up.
29 October 2020
the lady i spoke to was very efficient…
the lady i spoke to was very efficient and helpful
28 October 2020
Brooke was very helpful in setting up…
Brooke was very helpful in setting up my policy
27 October 2020
Anthony was extremely helpful and very…
Anthony was extremely helpful and very informative during my purchase of kitchen appliances cover.
The quote was very reasonable, so i went ahead saving even more money if i paid in one go.
27 October 2020
Efficient customer service
Took out two policies today for multi-kitchen appliance cover for two different properties. Dealt with Lloyd who was very patient and good-humoured throughout the call and was a pleasure to deal with.
I also liked that the phone was answered very quickly and I was not subject to lengthy recorded messages and stuck on-hold! So far so good for Prominence Support!
26 October 2020
The agent was able to handle and…
The agent was able to handle and insured my appliances successfully with a reasonable cover rates.
Hoping to deal with you again in the future.
Regards
24 October 2020
The man I spoke to was great and useful…
The man I spoke to was great and useful he's name was Antony.
23 October 2020
Anthony was great
Anthony was great , he's give me completely clear information. Thanks for kindness.
22 October 2020
Lloyd was very helpful
21 October 2020
Outstanding customer service Anthony…
Outstanding customer service Anthony was very pleasant and helpful and sorted me out a fantastic deal 5⭐⭐⭐⭐⭐
21 October 2020
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