Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... See more
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After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... See more
Company details
Written by the company
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Contact info
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
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Hasn’t replied to negative reviews
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Problem fixed!
I had a problem with my product and send photos and information about the problem. The customer service was super fast to reply and wanted to help me with my problem.
They even responded to me on a weekend! I didn't expect it. Now the problem is fixed and there wasn't any extra payments for me!
Bad tejp. Falls off.
The product looks good. But the tejp included wasnt sticking to the panels.
Even though I added a lot of tejp myself, it doesnt really stay in place. 😒
Driver door doesn’t fit or stay on
Super responsive!
Often experienced same day or next day at the latest responses and felt an eagerness to help.
Great service and product
The product was exactly like advertised and much higher quality than I expected from the price.
I even had a tiny problem of what looked like a production problem in regards to the tape on my product, after contacting support they immediately solved it for me by sending replacement tape.
Looks good but the double sided tape…
Looks good but the double sided tape inside wasn’t strong enough both ends
Customer service provides no resolution
Raised concerns about product and attempted to contact customer service. When I ask for a refund, I keep getting passed on to the next associate that begins the process all over again. As of now, there has been no resolution. Frustrating.
Very nice and professional team/support.
Stickers come loose
The stickers are not strong, after two days they came loose and I had to remove the panel moldings, I wasted my money

Reply from Proleep
Excellent Customer Service
Received the blackout kit but the door panel pieces would not stay on. I sent in a support request and quickly received a response verifying my address and replacement tape is on the way. Excellent customer service.
Thank you.
Great customer service with very quick…
Great customer service with very quick and friendly response. Website was easy to navigate to report any issues.
Great experience
Cessa was great in helping me get my issue resolved. She had a replacement sent out to me within 24 hours. Couldn't be happier with the service I received, and it's great to see the company stand behind their product!
Positive Experience
Cessa and Maurine were both very respectful, communicative and helpful in my dashboard panel replacement process. I appreciate their assistance!
Very responsive to my concerns and…
Very responsive to my concerns and worked on a solution to my issue. Thank you.
The door Panel Covers and Dashboard…
The door Panel Covers and Dashboard Covers for 2024 Telsa Y do not fit as described on the website, pictures, and videos. After waiting over a month, the vendor sent a replacement set, and the same thing happened; it did not fit, and I tried to return it, but it was impossible. I would not recommend it.
Quality product and shipping
Quality product and shipping, while slow, was fine. Product was packed well and arrived on time.
Had an issue with the dash cover…
Had an issue with the dash cover popping off and after I contacted Proleep their team sent me a replacement out. They were definitely good to deal with and they make a great product.
Damaged item sent. Partial refund given.
Damaged item sent. I wanted to return for full refund. They only gave me partial refund. Support next to nonexistent.
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