Project MerchandiseReviews 

154
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Such a friendly team! Was a pleasure talking to everyone and the merch they helped us create for our first ecommerce event looked amazing, we got so many compliments! We did a lot of research into... See more

Company replied

Rated 5 out of 5 stars

What a pleasure it is working with Project Merchandise, you lot really do make every piece of communication and transaction so smooth and easy. A pleasure to work with 😊 .

Company replied

Rated 5 out of 5 stars

From the very beginning Shaliza has been amazing! Supper responsive and covering all of my questions! Once the order is processed you are kept up to date with the whole process! Jack emails to advise... See more

Company replied

Rated 5 out of 5 stars

Really helpful and easy to work with. Catered for all our needs and had very prompt responses when we were going back and forth on orders. Great choice of sustainable products and team put toge... See more

Company replied

Company details

  1. Promotional Products Supplier
  2. Promotional Item Store

Written by the company

We believe greener merch is better merch, so we help businesses source only the most eco-friendly branded products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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No history of asking for reviews

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4.9

All reviews

(154)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products, great customer service.

I used project merch during the peak of the pandemic, and they still offered exceptional customer service and they searched high and wide for the product I needed to help my business carry on as usual. They delivered on their promises promptly. I would recommend these guys to anyone.

26 August 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the review David

Rated 5 out of 5 stars

Great communication and product

Great communication, quick and clear quotation documents, easy set up and payment and continued check-ins during delivery process. Added bonus of the product being sustainable, as well as great quality.

16 August 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review, we look forward to working together again soon.

Rated 5 out of 5 stars

The process of ordering through Project…

The process of ordering through Project Merchandise was smooth and easy. The turnaround time from enquiry to delivery was super fast!

9 August 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the lovely review Sophie

Rated 5 out of 5 stars

Thank You

Chris and the team were amazing, patient, helpful and accommodating. Great sustainable products also.

26 July 2022
Unprompted review
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Reply from Project Merchandise

Thanks Claudia

Rated 5 out of 5 stars

Swift turnaround and great merchandise

We had a last minute request for some notepads and pens to be developed for a Programme we were about to Go Live with. There was some unexpected available budget, so we had to act quickly. The team at Project Merchandise worked swiftly to come up with some solutions for us which completely met the brief. Really pleased with the results and the speedy turn around. Delivery was simple and on time. Thanks to all involved!

22 July 2022
Unprompted review
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Reply from Project Merchandise

Glad we could help Katherine, thank you for the great review

Rated 5 out of 5 stars

Highest quality and a service to match

Amazing customer service and high-quality products. Chris and Lex were super quick, helpful and accommodating and to think our brand's merchandise was made sustainably and had a positive impact is really important to us.

22 July 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review Rita, look forward to working together again soon

Rated 5 out of 5 stars

Great Service, amazing products

We got our recent branded mugs with Chris and his Team and they look great! I've worked with them before and can 100% recommend their services :)
They are fast to answer and their products are usually very high quality.

19 July 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review Ana

Rated 5 out of 5 stars

Can’t praise the team enough - thank you!

The team were really responsive and helpful throughout the design and buying process. We came to them very last minute and they did everything they could to get what we wanted across the line, despite time limitations. They managed our expectations throughout. There was a slight issue with the delivery of our items, this was out of Project Merchandise’s control… however, they took full ownership and looked at every possible option to resolve the issue. They were able to resolve this issue, however had they not been able to it wouldn't be through lack of trying. They really were brilliant. They also took on some learnings and communicated what these were to reassure us this wouldn’t be an issue again for future customers. Can’t praise the team enough - thank you!

12 July 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review Ellen, we're always looking at ways to improve our offering, including our processes. Very glad to hear the team got the issue resolved.

Rated 5 out of 5 stars

Great Quality, Service and Range

Chris and his team have been an amazing team to partner with for branded merchandise and they are always my first and only port of call. The service they provide is top-notch and I always seek their advice when putting together branded merchandise offerings for our clients - they've got such a fantastic range of sustainable products, I'm spoilt for choice.

The products are fantastic quality and I've only ever received positive feedback from the recipients. The timeframes are great and the order process is seamless and smooth. I was recommended Project Merchandise by a colleague and I would not hesitate at all to recommend them to anyone else seeking branded merchandise and promotional products!

8 July 2022
Unprompted review
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Reply from Project Merchandise

Thanks for such a fantastic review Janice - always a pleasure to work yourself and the rest of the team

Rated 5 out of 5 stars

Shaliza and the team were very…

Shaliza and the team were very responsive and quick to turn around items requested.
The stickers were fantastic quality and a big hit!

5 July 2022
Unprompted review
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Reply from Project Merchandise

Great to hear, thanks for the great review Viraj

Rated 5 out of 5 stars

Great quality merchandise

Great quality merchandise delivered within a super tight turnaround! Really friendly and helpful staff too.

22 June 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review Issy

Rated 5 out of 5 stars

Great products, excellent communication, efficient delivery

We have used Project Merchandise for a range of promotional products and always receive a brilliant service. The team are open and honest about timeframes and always provide a good range of sustainable options to choose from.

The products we have are a high quality and the order process is seamless. We'll continue to use Project Merchandise for repeat and new orders - they're the first company we go to if we want to offer a new product.

21 June 2022
Unprompted review
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Reply from Project Merchandise

Thanks for such a lovely review Hayley, we look forward to working together again soon

Rated 5 out of 5 stars

Great service and high quality products!

Project Merchandise have been great to work with, fast response rates, lots of great product options all of which were very high quality. The flow cups we decided on for the event were brilliant and the guests loved them!

21 June 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review Rachel

Rated 5 out of 5 stars

Great experience, great customer care & quality

The experience of working with Project Merchandise was professional, friendly and efficient. All my requirements were catered to as well as quick responses and managing to complete an order under time pressure. Although my original order was unavailable due to matters out of their control, they found an alternative solution immediately and did not charge our company for the expense.

20 June 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the lovely review Tink, glad we could find the solution for you

Rated 5 out of 5 stars

Sustainability combined with great service

Excellent communication from the initial enquiry through to delivery. Products are of good quality and the sustainability angle is well executed across the range.

27 May 2022
Unprompted review
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Reply from Project Merchandise

Thanks Vikki, look forward to working together again soon

Rated 5 out of 5 stars

A great company with a strong focus on…

A great company with a strong focus on sustainability. Fantastic service and fast delivery. Can't wait to work with PM on our next project.

25 May 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review Craig, look forward to working together again soon

Rated 5 out of 5 stars

Great work from the PM Team!

We loved working with Project Merchandise on the development of our new Dog Collars. Delighted we could be also be part of offsetting 1.5 tonnes of Co2 as part of the procurement and the team are so efficient and professional. Thanks PM.

23 May 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review Laura

Rated 5 out of 5 stars

Fantastic experience working with Chris…

Fantastic experience working with Chris and his team. I requested merchandise for an event in The Netherlands and they deliver great quality items right on time.

20 May 2022
Unprompted review
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Reply from Project Merchandise

Thanks for the great review Silvana

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