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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be effective, especially for specific issues like marestail and horsetail, with some noting the quality and value. Several people appreciated the prompt delivery and secure packaging, and some highlighted the helpfulness and knowledge of the customer service team when seeking advice on products. The website was also mentioned as user-friendly for ordering. However, some people were dissatisfied with the delivery service, experiencing long wait times, delayed orders, and a lack of communication regarding dispatch and tracking. A few other people also felt that the product information was sometimes unclear, with hidden instructions or issues with product links on the website. There were also instances of damaged or faulty items upon arrival, and some customers reported difficulties with customer service responsiveness regarding these issues.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers praise the effectiveness and quality of products,... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying greatly. Many reviewers praise fast... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express disappointment with... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the outstanding results of products... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered fertiliser which took 3 weeeks to be delivered. No mention of it being out of stock at the point of ordering, I was only told this when I rang them to get an order update. It did arrive but... See more

Rated 3 out of 5 stars

Delivery was great, and packaging was effective. Sadly, when I read the advice on the label I was confused by the 'read instructions'. There were no instructions in the package. No knowing whether the... See more

Rated 3 out of 5 stars

I ordered 3 x 5kg of lawn seed as pro green had it in stock, took 5 days for delivery and when delivered the box was ripped open and 1 seed bag damaged and alot of seed in the box and lost. Must have... See more

Company replied

Rated 4 out of 5 stars

Suffering greatly from horsetail weed in garden we have taken over. This is proving very difficult to eradicate with just a glyphosate weedkiller. Having read Progreen's advice and reviews on their... See more

Rated 5 out of 5 stars

Great service needed a 25l Acuspray for definite next day delivery. Ordered 24th and paid for next day before 2pm, asked about the reviews and the company said that had a flood of orders when the we... See more

Company replied

Rated 5 out of 5 stars

For years i've had a chronic marestail problem in my back garden. I found out about and researched Kurtail Evo. I noticed Pro Green as the most reasonable pricing and the delivery is second to none. V... See more

Company replied

Rated 4 out of 5 stars

The Harmonix Rat poison arrived promptly. It is a new product and works differently to the old ones. Although it has been effective in a number of cases, I have found that a number of rats are not... See more

Rated 5 out of 5 stars

Prompt delivery & securely packaged. Instructions for domestic use weren't totally clear but a quick call answered all my questions. The person I spoke with was polite & very well informed on the prod... See more

Company replied

Rated 5 out of 5 stars

This product has been the only thing to keep horsemares tail under control. Ordered late on a Thursday night and arrived early on Saturday morning without any issues. This is my second purchase of th... See more

Company replied

Rated 5 out of 5 stars

Great advice when I need to speak to a technical person. I can send in photos for plant identification and they will suggest the appropriate product to use which is very helpful. Products are good and... See more

Rated 1 out of 5 stars

Diabolical. No human contact whatsoever. Constantly don't even get acknowledgement of emails. Nothing but a chatbot which finally tells you to ring. 15 minutes at no 2 in the queue (where I started) s... See more

Rated 1 out of 5 stars

Avoid these people! I ordered lawn seed, weed killer/moss killer and seaweed fertiliser at a cost of nearly £150 and after waiting much longer than their advertised delivery times had to chase them u... See more

Company replied

Rated 5 out of 5 stars

Kurtail Evo - Awesome! Ordered Kurtail Evo to try to tackle a Marestail problem invading our garden from outside our boundary. Having read other reviews I was hopeful that it would work and it doe... See more

Company replied

Rated 4 out of 5 stars

From placing the order to dispatch took quite a while, over a week, but once dispatched delivery was quick. Otherwise the grass seed is as described and is of good quality. Have no qualms about usin... See more

Company replied

Rated 1 out of 5 stars

Ive order kurtail 14th August. I contacted them yesterday the reply was it had been delivered on the 12th I contact the few neighbours and none have received any package. Im starting to believe th... See more

Rated 5 out of 5 stars

This company were only company that could offer the material I needed to eradicate the marestail menace. They were very good with the information I needed to use the item safely. Although, I'm still... See more

Company replied

Rated 1 out of 5 stars

A lack of correspondence regarding our order. It was out of stock but at no point was this communicated. When we questioned the whereabouts of the order after 14 days or more we were informed that the... See more

Company replied

Rated 1 out of 5 stars

Ordered goods that were 'dispatched' over 10 days ago and no sign. Response from customer services has been minimal to none. Order no. SO333204. Happy to increase review rating if responding servic... See more

Company replied

Rated 5 out of 5 stars

Lawn fertiliser is excellent, better than any I have bought in B&Q or garden centres. A little more expensive but worth every penny.

Company replied

Rated 5 out of 5 stars

Delivery was fast and efficient. I can't comment yet on the seed or moss killer that I bought as it has been too wet to do anything in the garden since December.

Rated 5 out of 5 stars

Good website for ordering. Items arrived on time and very well packaged so no risk of damage in transit. Decent pricing too.

Company replied

Rated 1 out of 5 stars

After repeated calls to track my undelivered order and broken commitments by ProGreen to resolve things I cancelled my order and was promised a full refund.The refund timeline has now passed with... See more

Company replied

Rated 5 out of 5 stars

When I phoned up the man on the other end was very knowledgable he helped me choose the right product. Didn’t try to over sell, he offered just what was needed. I will definitely use Progreen again 10... See more

Rated 2 out of 5 stars

I wouldn't recommend dealing with this company. I ordered some good recently, but every item came in a different box 1 item came after 2 weeks and 20 minutes on the phone call. I thought my issues... See more

Company replied

Rated 2 out of 5 stars

Placed an order for next day delivery. Took time off to receive the order and carry out lawn maintenance. Product did not arrive and no communication. Telephoned the company after 5 days. The pr... See more

Rated 5 out of 5 stars

The website is easy to navigate and very informative. The product arrived a few days later, so I was happy to. It meant I could treat the weeds in a dry period. I would have liked to have a date for... See more

Company replied

Rated 1 out of 5 stars

I am very disappointed with Progreen service this year. I have used them for the last 4 years. This year I have had to chase them on my soil samples. Last week when I eventually got the results of my... See more

Rated 1 out of 5 stars

I have used progreen for over ten years and spent a lot with them but it has gone down hill now. The delivery is terrible and you pay a fortune for it. I placed an order after a week it hadn't turned... See more

Company replied

Rated 1 out of 5 stars

Ordered chafer beetle pheromone traps and refills. When they arrived they all contained different contents, one was broken and none of them had the “capsule” for the traps so basically useless.... See more

Company replied

Rated 5 out of 5 stars

First time we have used Progreen. Bought Kurtail to kill our mares tail when everything else failed and it has worked! Efficient and easy service from progreen.

Rated 1 out of 5 stars

Terrible customer service, paid £50.00 for next day delivery and item did not arrive and when I called to ask where my item was I was informed that they do not hold the stock and it should of never of... See more

Company replied

Rated 1 out of 5 stars

Do not use this company! • Advertising products in stock when not. •Send broken equipment and do not reply to emails regarding this. Firstly they advertise products "in stock" and after payi... See more

Company replied

Rated 5 out of 5 stars

I have used ProGreen for many years now and their products do what they're meant to do. Excellent service and quick delivery. Couldn't ask for more.

Company replied

Rated 5 out of 5 stars

Excellent range of product solutions and advice Good communication and dispatch. My order for treatment of marestail/ horsetail arrived by specified date and worked fantastically well. I had a troub... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and very knowledgeable staff. Very good product range to cover all your gardening needs.

Rated 5 out of 5 stars

Excellent value for money and delivery experience. Would use again for this product and other products displayed in the enclosed catalogue

Company replied

Rated 5 out of 5 stars

I always use Algo clear pro, for roof cleaning, a fantastic product..Brighton Roofer/builder.

Company replied

Rated 5 out of 5 stars

Top quality, fast delivery and good price. Can’t ask for more. Would definitely recommend

Company replied

Rated 1 out of 5 stars

I ordered for next dayweed killer on the 5th of June, delivery expected in 3 working days. Each week the after told delivery would be Friday at the latest. Today told its not in stock and don't k... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with as we bought our new turf from them last year and have had no end of comments about our lovely lawn! Have recently just ordered some other gardening products too and the... See more

Rated 3 out of 5 stars

Ordered a soil analysis 26/03, received it quickly and sent back and received results by 04/03 from lab which was very quick and helpful. This was great, the next part not so. I was not sure of wha... See more

Rated 5 out of 5 stars

Excellent range of product solutions and advice Good communication and dispatch. My order for treatment for marestail/ horsetail worked beautifully as suggested. Would certainly buy again.

Company replied

Rated 3 out of 5 stars

Some great products, but consistently let down by rubbish delivery times (this has been my experience over the last 3 years) - Progreen need to sort this out.

Company replied

Rated 5 out of 5 stars

Easy to find products, good description and advice on how to apply products. Reasonable price however expensive delivery.

Rated 1 out of 5 stars

Do not use this company, they are awful on so many levels!!! And when you need to chase something up or complain (because 100% you absolutely will need to complain), they will not reply or make contac... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed with my experience. Despite the item being listed as in stock at the time of purchase, I received no meaningful updates after the initial order confirmation. I had to c... See more

Company replied

Rated 5 out of 5 stars

Good products, prompt delivery and always a helpful person at the end of the phone for advice.

Company replied

Rated 1 out of 5 stars

I placed my order on 9th June, today,19th, it still has not arrived! I have sent two e-mails asking for an update, but no response has been forthcoming.

Company replied

Rated 1 out of 5 stars

Company does not provide refunds even when they can't supply the goods. Have emails stating refund processed etc and have had to go about a chargeback to be refunded. STEER CLEAR OF THESE CROOKS!!

Company replied


Company details

  1. Garden Center

Information provided by various external sources

At Progreen not only do we supply a wide range of pesticides, fertilisers, grass seed, application equipment, fungicides and training to suit all your weed control and ground care needs….but we also want to make sure that you get the right product that does the right job at the right price.


Contact info

3.3

Average

TrustScore 3.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

ALl round good service

Easy to order. Speedy delivery. Very useful & sensible advice on website.

31 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review, it is much appreciated. Kind Regards, ProGreen

Rated 1 out of 5 stars

Company does not provide refunds even…

Company does not provide refunds even when they can't supply the goods. Have emails stating refund processed etc and have had to go about a chargeback to be refunded. STEER CLEAR OF THESE CROOKS!!

4 August 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi Paul,
Please be assured that your refund has been processed, and we'd have been more than happy to provide this proof via email if it were to have been requested.
Our apologies for any delay you may have experienced, once this refund leaves our account, the further 2 processes it has to undergo can take a number of days so whilst this may not appear visible to you, please be assured it is on it's way.
I hope this helps offer some clarity on the situation for you, we appreciate the new government requirement for a UKIMS number has set us back with extensive vetting due to the nature of the chemicals we supply, but for future reference - this also has now been issued and we are now able to despatch to Ireland.
I'll ensure proof of this refund is sent over for you, apologies again.
Kind regards,
Progreen

Rated 5 out of 5 stars

Marestail, Kurtail Evo & ProGreen

For years i've had a chronic marestail problem in my back garden. I found out about and researched Kurtail Evo. I noticed Pro Green as the most reasonable pricing and the delivery is second to none. Virtually next day delivery. The product is amazing too, wipes out marestail completely... It grows back but in a much easier to manage way. With multiple applications it reduces the problem to nothing

8 August 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review and feedback, it is much appreciated. Kind Regards, ProGreen

Rated 5 out of 5 stars

Good website for ordering

Good website for ordering. Items arrived on time and very well packaged so no risk of damage in transit. Decent pricing too.

30 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review and feedback, it is much appreciated. Kind Regards, ProGreen

Rated 5 out of 5 stars

Prompt delivery & expert advice

Prompt delivery & securely packaged. Instructions for domestic use weren't totally clear but a quick call answered all my questions. The person I spoke with was polite & very well informed on the product & best approach to dealing with marestail. Would recommend the service, although apparently need to wait 5-years before the marestail is fully destroyed.....

4 August 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Thank you for your positive review and feedback, it is much appreciated. You are correct, marestail may requite retreatment over a few years to fully eradicate it. Thanks again. Kind Regards, ProGreen

Rated 5 out of 5 stars

I always use Algo clear pro

I always use Algo clear pro, for roof cleaning, a fantastic product..Brighton Roofer/builder.

17 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review, it is much appreciated. Kind Regards, ProGreen

Rated 5 out of 5 stars

Fast & efficient service.

Fast & efficient service.
I will use this business again.

10 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review, it is much appreciated.

Rated 5 out of 5 stars

Top quality, good service

Top quality, fast delivery and good price. Can’t ask for more. Would definitely recommend

17 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review, it is much appreciated.

Rated 1 out of 5 stars

This part was supposed to be delivered…

This part was supposed to be delivered ten days ago and even in the end it went to the wrong address … this is a poor delivery system as I wanted the part within the specified time I.e. one to three working days

14 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi there Mr Williams,
Our sincere apologies for the delivery issues you've experienced with your order.
I have sent you a request for some further information, this will allow us to have a better look into this for you, locate your existing order, and ensure that you do not experience any further difficulties on future orders.
I hope this helps, apologies again.
Kind regards,
Progreen

Rated 5 out of 5 stars

Kurtail Evo, Awesome!

Kurtail Evo - Awesome!

Ordered Kurtail Evo to try to tackle a Marestail problem invading our garden from outside our boundary. Having read other reviews I was hopeful that it would work and it does! Awesome. We have been digging up new shoots every day for the last 2 years. I tried other weedkillers that didn’t touch the stuff. Within 4 days of spraying the forest of the stuff outside our boarder, it had all turned brown and brittle and was clearly dying. I then selective sprayed emerging shoots in our borders to the same effect. Now as new shoots emerge I just spray them and they die. I’m hopeful that with this consistent and constant spraying of new shoots we will get rid of this stuff for good.

1 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review and in depth description, it is much appreciated. Yes, you may find they will need another treayment next year as Marestail can be quite persistent. Kind Regards, ProGreen

Rated 5 out of 5 stars

Did what it said

Did what it said, first class

10 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review, it is much appreciated. Kind Regards, ProGreen

Rated 5 out of 5 stars

MMC-PRO

Excellent value for money and delivery experience. Would use again for this product and other products displayed in the enclosed catalogue

3 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Great to hear! Thank you for your positive review, it is much appreciated. Kind Regards, ProGreen

Rated 1 out of 5 stars

I ordered for next dayweed killer on…

I ordered for next dayweed killer on the 5th of June, delivery expected in 3 working days.
Each week the after told delivery would be Friday at the latest.
Today told its not in stock and don't know when. So now waiting a refund.

4 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi there,
Terribly sorry for the negative experience in this case, this order experienced a further delay off the back of an annual and company-wide stock take.
Please be assured that this is not our usual standard of practice, we hope to be able to help you again in the not so distant future.
I hope this helps.
Kind regards,
Progreen

Rated 5 out of 5 stars

A very helpful company

This company were only company that could offer the material I needed to eradicate the marestail menace.
They were very good with the information I needed to use the item safely. Although, I'm still spraying the menace, it certainly is retreating.

3 July 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi Martyn, thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Rated 5 out of 5 stars

Good products

Good products, prompt delivery and always a helpful person at the end of the phone for advice.

27 June 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi Heather, thank you for your positive review - it is much appreciated. Kind Regards, ProGreen

Rated 2 out of 5 stars

1st order, expecting it all but...

Well...
I was looking around into buying knapsack CP15, nozzles and x2 bottles of 5L Provantage 480. I compared prices with Progreen with other sites and they were cheaper. So on my 1st order, I ordered these products.
I spent £382 including VAT.
I recieved most of my ordered. I was missing 1 bottle of Provantage. So I rung them on the day when they delivered and the day after when they eventually answered, saying "back order the the bottle as we have run out what's in stock.
2 weeks later no email to say it was sent and no delivery. Called again complaining I had not recieved the item and wanted a refund. They said why have you left it so late? I haven't, I was expecting an item I had paid for £75s worth that didn't recieve.
So I would like a refund, and an email to confirm I am receiving the refund from your HR. It's been over a week and haven't recieved an email, they have 2 days "26th June" to send me my refund.

If I don't recieve this refund of £75 on 26th June I am reporting Progreen to Trading Standards. Every bad review on here needs to do the same, so they can get report of the issues.

28 April 2025
Unprompted review
ProGreen logo

Reply from ProGreen

Hi there Drew,
Thank you for your feedback, our customers experience with us is at the heart of what we do so i sincerely apologize for the fact that this looks to have been a negative one for you.
I can now see that your refund was processed 20/06 as originally requested.
Please be assured that this is not our standard of practice, we hope to be able to help in future, apologies again.
Kind regards,
Progreen

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