Professor Herb Reviews 

523
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their effectiveness as tobacco alternatives and the diverse range of available flavors. The service is frequently described as excellent, with many appreciating the fast and reliable delivery, and the efficient resolution of any issues. People also commend the staff for going above and beyond to ensure satisfaction. However, some people mentioned experiencing delays with delivery, particularly when specific couriers were involved, and a few noted instances of incorrect or late arrivals. Additionally, a small number of reviewers reported finding seeds and stalks in their products, and occasionally found certain blends to be dry, harsh, or not matching the advertised flavor profile.

What people talk about most

Product

People report positive experiences with product, consistently praising the quality, value, and variety of... See more

Quality

Users consistently express satisfaction with the quality of products, often describing them as excellent,... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, often highlighting fast and speedy... See more

Service

Clients share positive opinions on service, consistently praising its promptness, reliability, and overall... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of ordering and the user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again another excellent product from Professor Herb. Excellent quality CBD tinctures and I would recommend them to anyone. Dont fall for the cheap ones that you may find on line on Am***n becaus... See more

Rated 5 out of 5 stars

Bought this product several times now and for me it's the best. Soft, smooth, crumbly and tastes really nice to smoke. Smells nice too. (Guava Dog flavour is subtle) Good communication, regular upd... See more

Company replied

Rated 5 out of 5 stars

For me personally this was great alternative to tobacco & also to vaping & other herbal blend mixes. This is a pure Hemp CBD mix with natural terpenes & it’s smooth & not harsh at all. I bought the fi... See more

Company replied

Rated 5 out of 5 stars

The best hemp blend with CBD around. I've tried a few others in comparison but this one is good quality, ready to use and it goes well in a dry herb vaporizer, and helped me give up smoking tobacc... See more

Company replied


Company details

  1. Tobacco Shop

Written by the company

Professor Herb is the fastest growing CBD & hemp brand in the UK, pioneering the alternative smoking space with their dynamic line of hemp-based products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(523)

196 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant as always

8 July 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

2 pinch of this and 1 pinch ganja trust me

Not a bad flavour, kinda smells of cali orange but the main praise for this product is using it to stretch my weed out, 2 pinches of this with one pinch of ganja helps me stretch a 3.5 easily a week now

30 June 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Firstly thank you

Firstly thank you,
I found the site easy to navigate, checkout felt safe . Communication was great making the whole experience feel so much better.. My hemp arrived double quick with some long thin rizla , which I am very happy with.,

30 June 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 1 out of 5 stars

Haven't received the item I bought

Haven't received the item I bought. With no update

30 June 2025
Professor Herb logo

Reply from Professor Herb

Good Morning Linda

I can see one order from you at the end of June and The Royal Mail Website states your parcel was delivered to the address provided on July 4th.

I cannot see that you have tried to contact us regarding this matter, but please do not hesitate to email us at sales@professorherb.co.uk

Many Thanks
Professor Herb

Rated 5 out of 5 stars

Professor herb are always great on…

Professor herb are always great on sending items on time. I'm a regular now and never any complaints.

30 June 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great product

Great product, fast delivery, very good packaging.
Helps me to really relax and have a great nights sleep

17 June 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

This hemp blend helped me give up…

This hemp blend helped me give up nicotine I actually can't believe it 😮

30 May 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion! Fantastic News!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Professor herb

My son introduced me to this brand. Wow, what a difference this is making already to me being able to cut down on tobacco and to eventually give this up altogether. Fantastic variety to choose from and it compliments the smoking experience. Well done! Definitely recommended.

27 May 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

you need to get this

you need to get this. thats all im saying

3 June 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Great products

Great products, easy to use website, very quick response and items in post same day, exceptional service and threw in some small freebie’s always nice to receive a little something you weren’t expecting would recommend, Thankyou

30 May 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

I love this rolling hemp

I love this rolling hemp, it's perfect and making me cut down tobacco instantly. The organic hemp is amazing. I'll definitely be buying more at this price... Or cheaper??

30 May 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Lovely product delivered with noproblems

Lovely product delivered with no problems

30 May 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

added a free vape that leaked…

added a free vape that leaked everywhere in its sealed bag and broke the vape they gave me for free, but it is the thought that counts, very kind thank you hehe

30 May 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Loving the flavours tried various…

Loving the flavours tried various including specials .I have to says there's not one that I don't like . Customer service spot on speed replies when needed .
I really would like to buy a half size packet over the counter .

29 May 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Prompt delivery and great service

Prompt delivery and great service. Gelato better than I thought. No complaints

29 May 2025
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 2 out of 5 stars

New blends don't burn properly

the new blend's, I find burn really unevenly. It is a big downgrade from the old blend that i ordered regularly and had no issue with.

30 May 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion.

We're really sorry to hear that you have not been satisfied with our products. Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are disappointed that you've not enjoy your experience with us.

We have given your feedback to our R&D/manufacturing department, to see if there is anything we can do further to provide a better quality product.

Customer Services
Professor Herb

Rated 5 out of 5 stars

Superb Innovation 💚

Wow! The New Premium HempBlends Flavours Are Gorgeous 💚🥰 GirlScout Cookies In Particular 🍪😋 The Product Is Slightly Drier This Time But Still A Cracking Taste.. 💚💚💚💚💚

14 May 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

Easy to use service

Easy to use service, lightning delivery. Rainbow candy is excellent.

21 May 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

Rated 5 out of 5 stars

I'm going to start testing different…

I'm going to start testing different companies you got any freebies i can try then ill review them

20 May 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Hey, if you place an order, we can possibly add freebies in for you.
Thanks Professor Herb !

Rated 5 out of 5 stars

Good company with good products

Iv made a few orders with proff herb, all off them fulfilled and delivered in a timely manner, pretty much next day, i smoked bacci for 20 years prior to find their hemp blends and i was able to quit within a month after vapes had failed, every order comes with rolling papers and a discount too which is a nice touch, i personally love the girl scout cookies and gelato, they smell divine, taste just as good, a nice substitute for bacci if you get my drift, my only complaint with the blends is that they get very very bitty towards the end of a bag, worse than tobacco, maybe look at keeping the packets a bit more moist, just a tad, to stop them being so dry that pocket pressure doesnt turn your entire bag of nice leaf into bits and dust, but otherwise its a 5 star from me

16 May 2025
Unprompted review
Professor Herb logo

Reply from Professor Herb

Thanks for your review and honest opinion!

We love it when we hear from a customer that is just as passionate about our products as us! Our team takes great pride in ensuring the highest quality product, from the procurement of the crop to the final packaging, so we are super stoked that you've noticed the hard work that goes into producing a fantastic product!

We have given your feedback to our R&D/manufacturing department to let them know they're doing a fantastic job!

Customer Services
Professor Herb

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