Prodigi Reviews 

I have been using Prodigi for a few months now and I have never had an issue with the products and the customer service as been quality. Fantastic company.

We are using Prodigi service for a charity project to help Ukraine . The team is always really helpful and trying to do their best ! They also go an extra mile whenever it comes to solving problems - we had a charity event planned and they made everything possible to deliver what we ordered on time (the local courier brought the box in the night before the event !) . Great communication and having clients needs on the first place 👌🏼

Running a business is tough, so having one less thing to worry about is incredibly valuable. Prodigi offer a reliable service, quick responses and support across the teams. Always helpful and we are constantly praised by our customers for the quality of the prints.

We moved our art print business to Prodigi after an ongoing poor experience with our previous POD vendor. The service at Prodigi is significantly better and we're delighted that we made the decision to move. Their concierge service helped us to migrate over to their platform quickly with ease, and their Shopify app is very user-friendly and intuitive, making selling our prints easy. The production quality is superb and turnaround times on orders are quick. They are regularly introducing new products to their portfolio and asking for input from their customers to tailor their offering accordingly. Their customer service team have always responded promptly to any queries I've had and been very helpful. Prices in the USA are more expensive than other POD vendors but since opening a new print facility in the USA, those prices have been reduced a little which is helpful. Overall we are really pleased with the service Prodigi provide to our business and look forward to growing with them.

I ordered an A2 framed print from prodigi. It cost £103.74. The packaging arrived in tatters and the glass on the frame was smashed to pieces. Evidently the fragile stickers were ignored completely in transit.

I went on their chat to ask for a refund, I was asked to provide pictures (which is fair) so I did. They said they would refund me, so I asked them to confirm the amount... nothing back... so I asked again... and then had a fairly tedious back and forth as was told the refund would be less than the price I had paid (minus the VAT). After screen shots and explaining the obvious (money out should equal money back in) they finally relented. They explained the customer service agent was 'looking at the wrong amount on their display'.

but I have learned a few lessons worth noting:

1. Ordering framed pictures from prodigi is a 50/50 if they turn up damaged, I wasn't particularly impressed with the robustness of the packaging and other POD suppliers I have used have fared better in that area.

2. Prodigi customer service is poor, no refund email was issued, instead an order cancellation email which didn't mention anything about the amount to be reimbursed. I had to ask them if I would get a refund email, which they said would be forthcoming in a few days.

All great having a global reach and stuff, and apologising for the confusion and asking for feedback on how to improve, but where is the Quality Assurance and process testing?

I don't think I could trust them with my customers and won't be ordering framed prints from them again.

Absolutely appalling customer service.
We wanted to set up a print on demand business with Prodigi as a main supplier, but we didn't received the customer support we needed. I can't understand why someone employed as a customer support would ignore a new customer?
After all I see here and what we experienced personally, now we know that we've made the right decision not to work with this company.

#Update: They've responded and done their best to rectify the situation, so I've decided to change my star rating.

I'm hoping new plans will be implemented to flag wrong prints.

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It's so sad because it used to be amazing working with Prodigi, but customer service doesn't seem bothered about rectifying problems.

I ordered a card to be shipped to the u.s, and I, by mistake, forgot to remove the prodigi template.
Instead of being notified to resend the design, the card was printed with the template and shipped to the customer.

I asked why I wasn't told and was told they are investigating, which I know means nothing is being done about it. I've been through a similar thing before, and they don't get back to you.

It was nice of them to upgrade my shipping to express, but it ended up being a waste of time because it's taking the same amount of time as royal mail (supposed to be within 3 days).

I've just found out the investigation is now closed, and it's funny because I wasn't told, and it wasn't solved.

I ordered a product for a business event and when it arrived the design was half cut off. I had 2 business days before the event and Prodigi were unhelpful and unwilling to rectify their issue
(The guides on the design were wrong their end)
Absolutely furious at their lack of help and desire to rectify

I've been using Prodigi for a few months now for my smaller shop, with a view to moving my main shop over to them after the New Year. So far, so great! Despite being a smaller outfit than my current POD partner, their product quality, range, speed and customer service is much better (love the online chat option). They have fewer production locations than some larger PODs, although the silver lining there is a reliable, standardised product/print quality. My only minor issue is lack of direct Etsy integration, but I'm willing to use a work-around given the level of service so far. I've been around the block with a few other larger POD orgs, but this is the best overall I've worked with.

This company is so efficient and their delivery time is really on point. My cards came out really well!
There's a lady called Hannah on customer service who is super helpful and gave me great advice! I'm really looking forward to making more orders with them.

Terrible print on demand experience. I used this platform three times to sell Photo Rag Fine Art prints. Every single order I made had an issue. The first took over two months to arrive, the second arrived ripped, and a third arrived folded - I requested a further TWO reprints and they all arrived damaged. They were responsive and apologetic each time but I would definitely not recommend and won't be using them again.

WOW - a company with real humans and true customer service - such a rare commodity !! Thank you to Stacey - customer support - helpful above and beyond - SO happy to have come across this awesome company!! Well done guys!

As an established online art gallery we have searched for over a year to find the perfect print on demand partner for our Shopify run business. After trying the big names and a range of other POD supplies who have Shopify apps we can tell you that Prodigi is the very best company to work with for art prints and smart phone cases (and probably other products too but we haven't tried those yet). They have excellent quick personal customer service, the very best quality, are easy to work with, help us with specific orders and requests and even took on the work of porting our very large existing catalogue to their platform, which they did in a week and with a specialist technical team to set up over 200 products with 8 variants and all the new SKU values and all the artwork set to correct sizes on their platform. It is literally an amazing company and we couldn't be more impressed. The latest order that was placed on our Shopify run gallery arrived at 11am and the customer received it at 10am the next day. Fantastic!

I found out about Prodigi as a recommendation from a friend. I was putting through a large order and the support team in particular Stacey was there to guide me through the whole process. She gave personal and specific guidance on all aspects. I can't recommend this service enough and I will definitely be using this service for the foreseeable future!

I have been using Prodigi’s products and services over the past year now and I have had a very positive experience. The quality of their products are second to none and this is highlighted in the reviews and feedback from my customers.
Furthermore, their service has been exemplary. Any questions that I have had are always answered quickly.
I really do have Prodigi to thank for the success of my business and I will continue to use them for in the future.

I've been using prodigy.com for a few months now and I have been so impressed with the quality of each product. The customer service has been fantastic and they're ready to help with any queries or problems I've had. I highly recommend them as a company for personal and professional printing.

I wanted to make a little bit of extra income not knowing where to start. I came across the world of print on demand and thought maybe that could be something I could get into with a graphic design background.

I then found prodigi. Little did I know how far this would take me. I started my own store and used prodigi to print all my goods who then shipped (all white label) to my customers.

Every single product I sell recieves outstanding, positive reviews. Everyone loves the quality. I get tons of repeat buyers. The turnaround time is brilliant, the customer service is amazing and the support they give you for your business growth is world class.

Prodigi has allowed me to turn something small into a full time job. Thank you guys for your continued support and help. I look forward to all the new products in the pipeline!

very happy with my order of art prints mounted.. very well. packed.. quick delivery.. they look great!

Ordered through one of their brands, Kite. Print feels rough to the touch and already looks faded despite not being washed, customer service replies quickly but you don't always get an order confirmation email so make sure you screenshot the confirmation page when you buy.

Their prints are exceptional quality. I ordered two sample packs for no cost and was very impressed by what I recieved. No effort is spared in their work.