ProctorU Reviews 134

ProctorU has a horrible reputation and today I learned why. I am a disabled student with accommodations previously filed for all of my exams. When you have accommodations, the exam itself lists that it is an ADA accommodated test. Unfortunately this was not enough for my assigned proctor who refused to agree to the listed accommodations.

The first hour of my testing time was spent trying to convince the proctor to accept the listed ADA accommodations. My request was to drink water and take my medication. I believe that is a reasonable request as I had not yet started the exam. After a lot of back and forth, I was finally allowed to take my medication without risk of my exam being shut down.

Five hours into the exam, the exam closes completely and I get pop ups for a "survey". The proctor had just logged off and shut down my exam with no warning, completely destroying hours of work. I immediately contacted their live chat and was connected to tech support who remotely re-downloaded applications that were already running, before quitting guardian browser for me, then restarting my computer. At no point did they try to help me reconnect to my exam. Instead, I was told to reschedule and do this all over again. I called the phone line and was told the exact same thing.

I'm very upset. University is difficult enough without having to manage disabilities on top of it. For me to put in all this effort, pay for this exam, and have this company ruin my hours of work is truly inexcusable. The extent of their tech support and customer service is "Oh well". They truly deserve 0 stars. And I suggesting being skeptical of any university using such a horrible service.

Just had my exam terminated said I was looking off screen which I wasn’t. police patil santhosh was the proctor. I have a dell desktop which he full viewed my screen My questions were all the way on the left side of my screen and the “next” button is all the way on the right side of my screen I showed them my work area and walls two times. My phone was behind me like 4 feet away faced down and I showed them that also. I’m not sure but I’m kind of feeling like it was something else to this and I asked for an investigation to be opened

Bad platform for test taking. The technicians did not know what they were doing. It took a minimum of 1 hour to connect to my exam.

If I could use negative stats I would. Long story short, if your institution uses them to proctor exams remotely, just save your time and request to take your exam in person. It doesn’t matter how good of a WiFi connection you have at home, you will have nothing but complications. As convenient as it may be to take an exam at home, you will run into so many issues and there’s a chance you may not even get a chance to take your exam. I’m currently typing this as I am experiencing my third interruption during my entrance exam for nursing school. Just save your time and take the exam at a location instead of remotely!

horrible been waiting over an hour to have a proctor let me take my exam and still nothing, the agents don't know how to help either. waste of 100 dollars never buy it.

I tried to take the Kaplan Nursing entrance exam and I had so many problems. There was so many things that I had to try to fix. When I called them I couldn’t understand the guy trying to help me. Their “support chat” people were also no help and kept disconnecting from the chat. I was excited to try to get into this nursing program and this ridiculous website screwed everything up.

Strait up garbage company and product. How can you have little to no respect for yourself? There are a million issues I had with trying to do an exam. New guardian browser doesn't recognize camera, microphone or speakers. Can't just use chrome (maybe because your browser extension is considered spyware by google of all people). Support made me download a "log in helper" which took control of my computer without a warning. This is literally scam behavior. If any college or company tries to use this platform, you don't care about the test taker. Horrendous waste of time.

Terrible . COMPLETE GARBAGE . I have to pay to reschedule my exam because it wasn’t working ??? Totally unfair.

I wish there was an option to not give a star, this site is a waste of time, I got so angry and frustrated that if I was able to do the exam I would have failed, tried 3 times to take exam and had been transferred so many times and still was not able to do the exam, there must be a way to report them. This is a waste of time and money 😡😡

The worst service available!
I try to do 2 exam with them never works they can not help you!!!
I lust so much time and streas!!!!

I am very disappointed in my experience today that left me so frustrated that I was in tears. It is not enough that taking an exam is stressful but that I had such an awful start and absolute lack of empathy is unforgivable. I was connected to a proctor 3 times and it took an hour to sort out what was going on. It seems that if you have team viewer on your laptop you are unable to proceed. Instead of walking through this with me, the first proctor disconnected with very little information prior, second transferred me to support who told me to re-boot my computer and I would be able to reconnect with them after - nope - I logged back in and they were gone, third Proctor - Mercy - was finally able to get me to uninstall the software and see it on her end (even though I had already done it with the previous proctor, and she was the least understanding proctor I have dealt with so far. I explained that I had gone through an hour of troubleshooting to write my exam and how frustrated I was and she barely responded. You could try to be more reasonable and train your proctors to have some amount of empathy if this is a service that you wish me to re-use or promote. I would highly suggest that you find some staff that can be reasonable, efficient in describing issues and helpful when someone is already in a high stress situation. Its a nightmare dealing with your service and this is not the first negative experience I have had with Proctor U, please do better, and train your staff.

Horrible experience. I signed into take my TSIA2 exam and the proctor was late and it took about 10-15 minutes to do all the bs room scans and check my id . I lost connection 3x and they just redirected me to more useless proctors. I payed $40 to do this exam i studied . The measures they go through to see if you're cheating is ridiculous.

Proctor may ruins my day everyday. I’ve probably taken 10 exams total but have completed over 100 prechecks because the technical problems are insane. I have to call support and talk to technicians no less than 3 times EVERYTIME i take an exam. Thank you for being the absolute worst.

The worst proctoring service available! You'll spend upwards of two hours just trying to connect to take your test. At first I thought it was my laptop. So I tried another. Same issue. The third laptop passed equipment tests but I couldn't connect to a proctor to get my password to take the test. So guess what happened? Yep! Test was canceled. Remember, I fail this class if I don't take the test! I wish I could say this was an isolated incident but it isn't. It happened with the first test I had to take through them as well.

Absolutely terrible company. Did not allow me to take the North Carolina Real Estate Exam, even though I followed all the rules per NC REC. Proctor U said my calculator was illegal. However, I am very familiar with NC REC rules and it is indeed legal.

Waited over 90min in the pre exam room for the issue to get resolved before I could take the exam.

Definitely not what I want to be doing before taking a 3 hour exam. The fact that they don't know the actual rules is just terrible.

Terrible experience! I had an exam scheduled for 9am and took over 3 hours to finally connect to my exam. Whilst the techincal support personal were helpful the connection issues were extremely frustrating and the worst exam preparation imaginable!

If I could give zero stars I would!!! This was the WORST educational experience of my life!! The proctor spoke little English and what she did speak was in such a thick accent I couldn’t understand her. She changed the rules on where items were placed MULTIPLE times throughout my test! I could do nothing to satisfy her. After 2 hours of testing, with only 1 question to go, she decided that where my whiteboard had been for the entire test was no longer a good spot and she wanted it moved….again!!! One question! And it had been in the same spot the ENTIRE time!!!! I can’t even count the number of times she interrupted my test. ABSOLUTELY HORRIBLE EXPERIENCE!!! The schools and organizations that are using this platform for proctored exams, you all need to find someone else to go through. These people aren’t worth a dime. And just so you know, I passed my test, but I STILL feel this strongly about how awful this experience was!!

I went to start my test and it said I had to download yet another extension of guardian and when I called for help the representative said he couldn’t find me on their list for the test that day and then how come I got an email confirmation and started the test?
My test was at 2:10 they finally logged me in at 5 pm and then near the end of the test I got paused and my test had an error and I had to wait 25 min before getting a new proctor to finish my 3 questions left after of course going through the whole screening process and scanning my room and ID again. 7.5 hours later only to fail my test. Emotional distress equals fail

Literally ticked me off. I was ready, motivated to begin the exam that should have started at 1050. It is now 1226 and I keep getting kicked off because the tech support just “gives up” now I feel completely PO and not even sure if I can even focus on this exam. Worst program ever!

They literally refused to accept a government issued ID of mine. That's so mad it's actually funny. I figured proctors for a government issued exam would at least be knowledgeable on acceptable documents by the government, but alas it is what it is.

This caused me to miss out on all 4 of my LLQP exams and having to reschedule for an in person exam at a much later date.

The proctors are frankly completely unqualified..