Great price and super fats delivery. I'm in Canada, and even with shipping it still works out cheaper than my local bike shop down the road.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order arrived 10 days late, and I was charged double tax and duty despite the site claiming to be Canadian. I’ve tried contacting customer service to resolve this but haven’t received any response.... See more
Company replied
I ordered first time in 2018 Pearl Izumi Pursuit Attack Knickers two pairs then last year I ordered Tour de France yellow Santini then today need second pair white one. The best quality cycling & work... See more
Company replied
I ordered 2 michelin Tires 700x25C at the best price on the internet plus shipping was reasonable and delivery as promised on time I recommend highly you buy from probikekit.ca my first experience... See more
Company replied
4.1
Great
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All went smooth
4 September 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I like the products that Probikekit…
I like the products that Probikekit carries. Generally good quality and nice styles.
I would like, however, that you carry a larger inventory of XXL jerseys and XL bib shorts! I seem to have to wait a bit longer to purchase because of the non availability of these sizes for the products that I'm shopping for.
I'll continue to shop with you however!
3 September 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Inflexible service
Tried to amend order and was told that it wasn't an option - despite there being "amend my order" as an option in several places. It was too late to cancel so now I'm receiving products that I don't want,
30 August 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with cancellation. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Products Available
Its sad to see that the selection is no longer available, Pro Bike Kit was my only Go To place for Bike Supplies
31 August 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from probikekit.ca
Hello Gerald,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Got my product 10 days late after…
Got my product 10 days late after paying double tax and duty on what clams to be a Canadian site where there should be no duty. Been trying to resolve this issue with probikekit with no reply. I would highly recommend buying local since all the extra charges that came along with my purchase equal out to the same minus the wait.
27 July 2023
Unprompted review
Reply from probikekit.ca
Hello Jason,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account.
Kind regards,
Jess
Great price and good shipping options
24 July 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to navigate the store
Easy to navigate the store. Would be cool if you could filter on event merchandise ie: the tour
22 July 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ease of placing order
10 July 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Misleading checkout process, buyer beware
I did not realize there would be additional charges after the order was placed. There should have been some indication on the checkout page that this was the case.
In addition, I believe that ProBikeKit is overcharging. The charge for tax as part of the checkout process is also charged by DHL as part of the customs clearance process. I am effectively being double taxed.
I think that ProBikeKit is misleading Canadian customers into thinking they are on a Canadian web site, only to find out after the order is placed that additional payment is required in order to receive their purchase. I consider this very unfair.
What originally looks like a good price for an item ends up costing considerably more when compared to the same product from a real Canadian online retailer.
24 June 2023
Unprompted review
Reply from probikekit.ca
Hello William,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
To avoid
Ordered material for 195 CAD
Added 35 for transportation.
Than another 30 CAD for ?? I thought was Sales Tax.
Now another request of 85 CAD for import duty tax...
Total: 150 CAD to add to what you believe you will pay.
I was on Probikekit.ca, a Canadian site. I paid all in CAD.
Beware, it is a trap, huge import tax hidden to get the delivery! Add 75% to what you believe you buy!!!
UPDATE AUGUST 17th
I didn't receive my order as I turned it back.
The company didn't pay anything back. For the time being, I just lost my money.
The company standard is that they pay back only when they receive the parcel back.
I wish they would apply the same to their customer.
28 June 2023
Unprompted review
Reply from probikekit.ca
Hello Jean,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I don't want tracking service
I don't want tracking service. It cost 25$. It don't let me to choose if I want or not!
27 June 2023
Reply from probikekit.ca
Hello Jean,
Thank you for taking the time to leave your review.
I am sorry that you have had this shipping problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Reply from probikekit.ca
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Do not order from them
Do not order from them. They mysteriously overcharged me by $34 and I have proved it to them about 30X with receipts they provided me themselves, but their online help is running me in circles with the same set of excuses not to fix it (it was a duty issue (nope, refuted); we charged VAT as a UK business (nope, ordered from the .ca site); we don't charge VAT on the .ca site (yet you did for me, and I've already paid it at the point of entry during the import process). They are clearly acting in bad faith and skimming for extra as they fold up their business. AVOID at all costs if you don't want headaches.
16 June 2023
Unprompted review
Reply from probikekit.ca
Hello MS,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Happy customer
I was worried at the beginning because I saw some reviews were mixed and I'm ordered out of Canada, more exactly UK. But my order arrive without any problem and the item was really good, I'm happy about this. I'll buy from here again, for all good staff is available.
31 May 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Good brands good prices right now
Good brands good prices right now - but fewer sizes and declining selection.
Shipping is not free but very reasonable
12 June 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Return customer
I have previously ordered a set of bib shorts from PBK and I love them. I can't justify spending hundreds of dollars on shorts from companies like Rapha and Castelli. The shorts I own are great quality and have lasted years...I would have given it a 5 star rating if it was free shipping but c'est la vie.
30 May 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Clear and accurate information for…
Clear and accurate information for items I was interested in purchasing. I was impressed with the quality of a recent purchase and placed a second order for the same gear to outfit my wife's bicycle!
26 May 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.