Pro Atelier Plus Reviews 

25
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This is my third time ordering from Pro Atelier Plus, and this is the third time I've been blown away by how great they are! Their products are really incredible, their pricking irons in partic... See more

Rated 5 out of 5 stars

My order was delayed multiple times, but I still decided to leave 5 stars because Chloe has been excellent in her communication. Delay was out of Pro Atelier Plus’ control, but Chloe was honest and in... See more

Company replied

Rated 5 out of 5 stars

These guys are serious about leathercrafting, their tools are high quality and with fair prices, they have probably the fairest Regad Fileteuse prices all over Europe, everything is amazing and the... See more

Rated 5 out of 5 stars

I came across this company when looking for a source for Meisi threads. Once I learned of them and experienced how easy it was to understand their pricing and all the options of threads available, the... See more

Company details

  1. Art Supply Store

Written by the company

Supplier of tools and machinery for professional art and crafts businesses worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(25)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products, high quality

I am very happy with all the products I have been ordering so far from ProAtelierPlus. I use the 3.85 pricking irons for watch straps.
Last time I ordered the delivery took forever i. e about two months (UK to CH), otherwise I am more than happy

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Third order, third home run!!

This is my third time ordering from Pro Atelier Plus, and this is the third time I've been blown away by how great they are!

Their products are really incredible, their pricking irons in particular are just *chef's kiss* and I'll be making a full review of them where it can gain the most visibility hopefully soon (the r/leathercraft subreddit), and their service is truly second to none!!

This time, I only placed a modest order of a piece of leather and some thread and got sent an extra piece of leather for FREE (just because it had a teeny tiny stain the size of a grain of sand)! Wish we could share pics here, but Trustpilot sucks, so we we unfortunately can't (but you can go on Insta, search @eternally_procraftinating find the picture there if you're curious lol).

So all I can say is run, don't walk, and give them your business! They truly deserve so much love and support!! 'Cause one thing's for sure: they've totally earned mine ♥♥♥

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and product range from Pro Atelier Plus

Pro Atelier Plus offers a unique and carefully curated range of leathercraft products alongside consistently excellent service. Every purchase I have made has been a positive experience. Orders are handled efficiently and the products are of high quality. Chloe is also extremely helpful and quick to respond to any questions.

As a leathercraft tutor, I have no hesitation in recommending Pro Atelier Plus to my students. The combination of quality products, specialist knowledge and excellent customer service makes Pro Atelier Plus a particularly valuable supplier for anyone interested in leathercraft.

I have been very impressed with Pro Atelier Plus and look forward to making many more purchases from this brilliant company.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely selection of tools and threads

My bookbinding supplies were securely packed and posted promptly. They arrived in good time and were exactly as described on the website.
The metal ‘bone folder’ is something that I have wanted to buy ever since I had a chance to use it on a box making course.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team. I visited them to collect my order and had a nice chat about all things leather craft. Great products and I am now glad I'm close enough to call in to collect in person.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. I wasn't sure which thread colour would match a Mulberry bag I was repairing. I emailed them and they got straight back to me with, what was, a perfect match. Always my go to for threads and tools.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

My order was delayed multiple times

My order was delayed multiple times, but I still decided to leave 5 stars because Chloe has been excellent in her communication. Delay was out of Pro Atelier Plus’ control, but Chloe was honest and instead of making up reasons and excuses she brought clarity to the situation and offered an apology. The small things are never really small - accountability builds trust and I think Chloe and team are trustworthy people that provide exceptional service.

9 June 2026
Unprompted review
Pro Atelier Plus logo

Reply from Pro Atelier Plus

Dear Sam,

Thank you so much for taking the time to leave such a thoughtful review.

We truly appreciate your patience and understanding throughout the delay, and we're especially grateful for the trust you've placed in us. As a small team, we always believe that honest communication and accountability are just as important as the products we provide, so your kind words mean a great deal to us.

Thank you again for choosing us and allowing us the opportunity to serve you. We look forward to assisting you again in the future and hope to continue providing you with the best possible experience.

Best,
Pro Atelier Plus Team

Rated 5 out of 5 stars

Wonderful customer service

I ordered a stitching pony my for my partner who is into leatherwork as a hobby. The stitching pony is beautiful and of high quality. I don't think there is any better value for your money.

There were some issues with the delivery that weren't the businesses fault but were caused by issues of international delivery and the German postal system. The delivery got sent back at first, then the package got damaged in transit.
Chloe got in contact with me as soon as she noticed that something was wrong and she fixed the issues perfectly. She was always quick to respond to my messages and made sure that I got a stitching pony that is in perfect condition to give as a gift.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellency in everything

These guys are serious about leathercrafting, their tools are high quality and with fair prices, they have probably the fairest Regad Fileteuse prices all over Europe, everything is amazing and their customer service reminds us when sellers really care about their customers, this is definitely a 7 Star company and they strive for excellency, I highly recommend them. Chloe is fantastic and knows the craft and products very well and she will take care of you.
Thanks

25 March 2022
Unprompted review
Rated 5 out of 5 stars

High Quality

Fast delivery from England to Switzerland, very high quality products. The high quality standard is even in the packaging remarkable. Very pleased with it and will order again.

18 August 2021
Unprompted review
Rated 1 out of 5 stars

Unfortunately not so lucky!

Unfortunately, I haven't had the same experience as other buyers. Made an order on 3rd Feb, we are now 4th Mar and I still haven't received anything. Due to customs in Germany not Pro Atelier I should add, they have always been very helpful. I had to order from a seller in Austria in the end, so that I could complete a customers bag. Will need to re-think purchasing supplies from the U.K. in future.

4 March 2021
Unprompted review
Pro Atelier Plus logo

Reply from Pro Atelier Plus

Dear Paul,
It is unfortunately that your first shopping experience with us was not very smooth. Due to the Brexit that began in January and the closure or tightening of borders in various countries in the past three months due to the epidemic, customers who choose standard shipping services have experienced a long wait. We do our best to help customers understand the further situation, and sometimes even choose a faster channel to resend orders to some customers at our cost.

In fact, this situation has improved recently. We hope to have the opportunity to serve you in the future.

Best,
Pro Atelier Plus Customer Support

Rated 5 out of 5 stars

Great leather craft supply company with even better customer service!

I came across this company when looking for a source for Meisi threads. Once I learned of them and experienced how easy it was to understand their pricing and all the options of threads available, there was no going back! Since my first purchase, I have bought pricking hollows, other tools, and much more thread. Every order is met with even better customer service each time. I also lucked out and won their Christmas giveaway, so I have two sets of their beautiful pricking hollows. I look forward to purchasing many more items from them and am excited for the tool and material offerings to come!

2 March 2021
Unprompted review

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