Slowly but surely
Slowly but surely, trying to build trust in your delivery system , hopefully my monitors get to me on time ,I don't want to have to come back here
2 March 2026
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Company details
Written by the company
Durch unseren Service erhalten Sie einen schnellen und kompetenten Reparatur-Service. Aufgrund unserer jahrelangen Erfahrung bei der Reparatur von Notebooks, Netbooks, Handys u.v.m. sind wir in der Lage, sämtliche Geräte aller Hersteller zu reparieren. Wir bieten Reparatur bzw. Service zu fairen Preisen. Unsere gut ausgestattete Werkstatt garantiert Ihnen eine schnelle und fachgerechte Reparatur. Fehlerdiagnosen bzw. Kostenvoranschläge sind bei Reparatur-Auftrag kostenfrei!
Contact info
Kurfürstenstr 124, 10785, Berlin, Germany
- 03061621563
- einkauf@pro-jex.de
- pro-jex.de
4.7
Excellent
139 reviews
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Prompt service,good prices
8 April 2025
Reply from PROJEX
Thank you for your positive feedback!
We're glad you were satisfied with our prompt service and competitive prices. Looking forward to serving you again!
PROJEX Team
Reply from PROJEX
Thank you for your feedback!
Your PROJEX Team
My computer wouldn't turn on
My computer wouldn't turn on, and they first checked and told me it was a problem with the motherboard, which would cost 225 euros. When I went to pick up the computer, they told me it wasn't a problem with the motherboard and cleaned it without notifying me, which cost me 105 euros, and replaced the charger.It cost me nearly 200 euros in total. Later, when I was using the computer, I found that there was no sound from the computer, and I hadn't adjusted any settings... So I had to bring the computer to them again to have them check it, because the computer had sound before the repair, and they adjusted it for me a few days later and told me it was just a problem with the sound settings... I admit that they helped me solve the problem, but I was not very happy with the whole process.
I think that when the problem found after disassembly is different from the problem that was previously informed to the customer, you should first inform the customer and ask if I still want to repair it, instead of repairing it directly, because if it just needs cleaning, I might be able to find another store, because here, if your computer is a gaming laptop, you need to add 60 euros to the repair price!
And you write my name wrong:(
but anyway ,thank you to repair it.
2 December 2024
Reply from PROJEX
Thank you for your detailed feedback. We are glad that we were able to repair your computer, but we are sorry that the process did not fully meet your expectations.
To clarify a few points:
-We had prior approval for the total repair amount, which is why it wasn’t necessary to contact you again when the issue turned out to be a cleaning rather than a motherboard replacement. This allowed us to proceed without further delays.
-As for the additional charge for gaming laptops, please note that these devices require more complex repairs and handling due to their specialized components, which is why an extra fee is applied.
We also apologize for misspelling your name. We´ll
Thank you again for trusting us with your repair. Your feedback is valuable and helps us improve our communication and services.
Best regards,
PROJEX Team
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