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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ability to enhance online payment security and control. Many appreciate the ease of creating virtual cards with customizable limits, which helps prevent unauthorized charges and manage subscriptions effectively. The user experience is frequently highlighted as intuitive and straightforward, making online shopping and bill payments feel much safer. People also find the website and overall service invaluable for protecting their financial information and avoiding forgotten free trials. However, some customers experienced significant issues during the onboarding process, describing it as an "absolute disaster" due to extensive verification requirements and long waiting periods. A few users also reported problems with account deactivation, declined transactions, and difficulties with balance top-ups, leading to frustration and account closures.

What people talk about most

Payment

People report positive experiences with payment, highlighting the enhanced security and control it offers.... See more

Service

Customers consistently express satisfaction with the service, highlighting its value and ease of use. Many... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive interface. Many... See more

Website

Customers had positive experiences with the website, finding it easy to use and well-designed. Many reviewers... See more

Subscription

Clients share positive opinions on subscription management, highlighting its effectiveness in controlling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Privacy cards have been actually life changing. Being able to separate all my recurring payments into different cards, has greatly helped keep track of where my money is going. Settings limits, pausin... See more

Rated 5 out of 5 stars

Privacy.com has been a perfect service to help me prevent misuse of credit/debit card details. Even though many websites integrate with third-party payment processors like Apple Pay, Google Pay, etc,... See more

Rated 5 out of 5 stars

I genuinely love Privacy.com so much man. Thankfully, websites accept the virtual cards over some 95% of times at checkout. It has saved me from so many forgotten free trials and fraudulent charges fr... See more

Rated 5 out of 5 stars

This is such an amazing service. I use this on every website payment that feels even 1% shady (think healthcare practices, ecommerce shopping, restaurant reservation services, etc.) Now that I've had... See more


Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Checkout securely online by creating unique credit card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.


Contact info

  • Madison Avenue 79, 10016, New York, United States

  • privacy.com

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The ease of use is incredible

The ease of use is incredible. It looks nice, feels nice, and works flawlessly. Even little things like click-to-copy are perfectly implemented.

This is a unique product that solves a challenging problem in a beautiful way. I cannot recommend privacy.com more highly.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

I regularly use privacy.com when I’m…

I regularly use privacy.com when I’m signing up for free trials or when a product or service is subscription based. With all these products being subscription based now and a nightmare to cancel privacy.com has been an incredible tool!

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Data breach one-step fix!

I recently experienced a data breach and had to close my bank account and open a new one. Once I finished at my bank, I simply changed the funding source of my Privacy.com, and all my automated accounts were updated in one step! I had paid my insurance right before I found out about the breach, and Privacy.com covered me so the payment didn't bounce then took it from my new account a few days later. I was not expecting that level of service! I'm a Privacy.com customer for life!

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Best tool for online purchases

Best tool for keeping finances in check and for feeling more confident when purchasing on the web — you don’t have to worry about your credit card number getting stolen. Been using privacy for a while now and never had a complaint.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great for risk management and subscriptions control

Privacy has been a great way for me to control and mitigate the risk of online banking. Sure, I have to trust them with my card info, but it's either trust 1 person (Privacy) and use their virtual cards, or trust everyone. Not only does it help protect for card info being stolen (because if it's stolen, it's worthless to anyone but the vendor I was purchasing from), but it's also a good way to help manage subscriptions that make it difficult to unsubscribe. Origin refused to let me unsubscribe for years because of a "site error" but they would happily let me update my payment method. With privacy, I can simply turn the funding off and then they'll unsubscribe for me! It's comically easy compared to the hoops they like to make you jump through. Everything I buy goes through here.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Safety and control

Safety and control. Setting the limits stopped unexpected charges from a media site I supported in the past. They attempted to charge me, at least, three times for the same service later on. I love the idea of assigning different cards to whatever I'm paying for. No need to deal with the bank. If you use your bank card to make all the payments and something happens, such as expired card, I'd need to contact everyone who uses that card for auto payments and give them the new info. With Privacy I call the one place to give the new info. I can see who the payment went to without trying to decipher a name the credit card company gives them. To gain more services, like some social media sites, they require payment. Privacy will accept different names that don't require complete information to make the payment. Signing up was easy enough. Changing the bank account to a temp password, signing up then giving it another pass wasn't a big deal. I have the option to make a card for a one time payment then delete the card when I'm done. Privacy is quick to reply to questions which is a big plus for me. I haven't had one problem since signing up with Privacy. A piece of mind my bank account is under my control is huge.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Best thing since sliced bread!!!

Best thing since sliced bread!!!! I use this for almost everything, from utilities to online orders. So important to protect out financial data, and this has to be one of the best ways Ive found!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Secure and Easy to Use

The app is easy to use and secure payment processing. I really like that you can set limits per transaction. I also enjoy how you can customize the cards to the store you are using it for. They even have pre loaded ones for target which is awesome.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Love this app

Love this app! After having my debit card compromised 3 times, I gave privacy.com a try. Been using it for a couple of years and no more security issues!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

For the Love of Privacy.com

I love using Privacy.com for my online purchases. It gives me peace of mind knowing if anything ever happened to my account with the merchants, my banking information remains secure.

I have used the "one time pay" cards multiple times for sites I rarely visit, and once the payment is complete, the card is immediately closed.

For merchants I frequent, a card is created for that merchant only. I had a situation where this was tested with Marriott hotels. When I tried using it for Fairfield in, the payment was immediately declined because it didn't come through as Marriott when making the purchase.

Thank you, Privacy.com, for giving me peace of mind when online transactions can be sketchy at times.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Complete Control – No More Unexpected Charges!

I’ve been using Privacy and really like it. What I appreciate most is the ability to create a card with the exact amount needed for monthly recurring expenses. In my experience, some companies gradually take more than they should, often in a way that makes it difficult to catch in time and stop the payment through the bank.

With Privacy, that’s no longer a concern. I can easily stop or cancel a card at any time, giving me complete control over my spending. The ability to set a fixed amount for each virtual card ensures that no extra charges go through, preventing unauthorized or unexpected payments. It’s a simple and effective way to protect my finances. Highly recommend!

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Virtual credit card numbers are awesome!

Virtual credit card numbers are AWESOME. Back when Citibank support virtual credit card numbers, I used the feature all the time to prevent auto-renewals from catching me off-guard. For years after they discontinued support for them I got caught will a monthly renewal here and there. So glad that privacy.com has filled in this much-needed service!

17 February 2025
Unprompted review
Rated 5 out of 5 stars

One of the best...

I've just had the best experience with this service.Very reliable, very very user friendly. And the main point of this service is its use.. It is a very useful service. And yea.. I am just happy with this service.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Fast, secure and easy

I've never had an issue with any of the virtual cards. The service is easy to use, and works seamlessly with any online retailer. On one occasion, I had a retailer who issued a refund for a card that I had already closed. I was worried about receiving the funds back to my bank account, but I didn't have to do a thing. The funds were sent back to privacy.com and they transferred them back to my account. I'm very happy with the service.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

An invaluable service

Privacy.com is an invaluable service to me. The peace of mind of having a proxy card # to give to a dozen companies has been game changing for the past two years. I can set a charge limit from Privacy.com to avoid arbitrary charges, a subscription service can't rely on me forgetting to cancel before the end of that free trial, and I don't have to be concerned about a security leak of my info from the many sites that I send money to. It just makes sense to use this!

27 January 2025
Unprompted review

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