Pristine Gadgetz Reviews 

349
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that online orders arrive quickly and items look like brand new goods enclosed in secure packaging. Many shoppers appreciate the affordable prices and find the overall sound quality quite satisfying for their daily use. However, some customers also noted concerns regarding item authenticity. A few people additionally experienced frustrating communication challenges and difficulties securing a prompt refund when dealing with product returns. Others pointed out that support teams can be slow or unresponsive when trying to resolve unexpected issues.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising the affordable prices, prompt... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising the excellent sound,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise the prompt and fast... See more

Refund

People report negative experiences with refund processes, often facing unfulfilled promises regarding postage... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers highlight amazing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased a set of what was advertised as refurbished Bose Ultra Open Bluetooth Earbuds for a really good price, more than 60% lower than other retailers. I researched the company and they ha... See more

Rated 4 out of 5 stars

Wished i had checked here first, but never mind. So i brought Airpods 4 ANC everything looks & sounds ok, so happy with the purchase. Lost one bud & need replacing, it was cheaper to... See more

Rated 5 out of 5 stars

I recently purchased a pair of refurbished airpods 4 and i am very satisfied with my purchase. The quality is excellent and the product is genuine at a very affordable price. Also delivery was fast.... See more

Company replied

Rated 5 out of 5 stars

Great service from this supplier and they responded to a number of questions I had and responded to all within minutes of sending my questions. The product purchased by me was genuine and not fake. I... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.


Contact info

3.6

Average

TrustScore 3.5 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(349)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I purchased 2 "refurbished" Bose…

I purchased 2 "refurbished" Bose earbuds which didn't look nor feel original. Their behaviour and quality didn't represent anywhere near Bose standard. I give 2 stars only because I have received full refund after my complaint and rejection of a partial one.

24 November 2025
Rated 5 out of 5 stars

impeccable customer service

i ordered a product and then realised i no longer wanted it, the customer service team was amazing and understanding, they issued me a refund straight away. I will definitely be ordering from pristine gadgets again!

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Wouldn’t recommend at all. Highly disappointed.

I ordered a pair of AirPod pro’s and was told that they were genuine. I do not think they are genuine at all. I would not recommend getting these. First of all they do not connect to your phone properly and when they do connect you can’t move your head, talk or yawn otherwise the music will pause. They do not stay connected to your phone I often find that the AirPods disconnect and reconnect so often that it is pointless to use them. The only good thing about them was the delivery time they did come on time and it was speedy.

I do not think that these are worth the money in anyway and would highly recommend those reading this to not buy the AirPods. I am highly disappointed and would like my money back.

24 November 2025
Rated 2 out of 5 stars

Firstly the product is not refurbished - they are fake

Firstly the product is not refurbished, it’s fake. I use AirPods 2nd gen for almost 3 years now and compared to those the AirPods Pro2 don’t sound good at all. There is no ANC, no MagSafe charging, Siri does not respond or read notifications. If you ignore all of those, they are just a regular earphones with decent sound and connectivity.

They sent me someone else’s tracking ID which caused a lot of confusion, good thing is that they are responsive with queries which helps. Overall, not a good experience and definitely not original refurbished AirPods Pro2

29 November 2025
Rated 1 out of 5 stars

Defective item received and returned

Defective item received and returned. This seller/shop does not adhere to their own advertised returns policy. It clearly states that the return shipping cost on a defective item will also be refunded. I have not received a full refund and now they have stopped responding to my courteous emails. Very poor customer service and professionalism. Proceed with caution.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

They are selling fakes

They are selling fakes, don’t be fooled. They think they’re being clever saying they sell refurbished so may not have original parts - even the box it comes in is ‘refurbished’. Ie fake. Contest with bank and let them know the functionality is not even close to original. Absolute scammers.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Good delivery time and well presented .

4 November 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi Helen,

Thank you for your feedback! We're glad to hear that your order arrived on time and that you were happy with the presentation. We appreciate your support and hope to serve you again soon!

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Great service from this supplier and…

Great service from this supplier and they responded to a number of questions I had and responded to all within minutes of sending my questions.
The product purchased by me was genuine and not fake. I purchased some apple air pods 4th generation. The product was superb at an excellent price. It was hard to tell if it was a new product or a reconditioned product as advertised.Had a lot of reservations about buying fake products but everything seems genuine right down to the packaging. I would not have any reservations about giving this supplier a 5 star review.

15 October 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi Dennis,

Thank you so much for taking the time to share such a detailed and thoughtful review! We're delighted to hear that you had a great experience with us and that our team was able to assist you promptly with all your questions.

We're also very pleased that you're happy with your AirPods and the quality met your expectations. We always work hard to ensure our refurbished products feel as close to new as possible, and it's wonderful to know this reflected in your experience.

Your trust and kind words mean a lot to us, especially regarding product authenticity and service. We truly appreciate your 5-star confidence and look forward to serving you again in the future.

If you ever need anything else, we're always here to help!

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

I recently purchased a pair of…

I recently purchased a pair of refurbished airpods 4 and i am very satisfied with my purchase. The quality is excellent and the product is genuine at a very affordable price. Also delivery was fast. I would highly recommend Pristine Gadgetz and i would also shop there again. All round great customer service and products for an amazing price.
Thank you.

1 November 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Dear Shamzz,

Thank you so much for your wonderful feedback! We're delighted to hear that you're pleased with your refurbished AirPods 4 and that the quality, pricing, and delivery all met your expectations. It's great to know you found the product genuine and of excellent value — that’s exactly what we aim for.

We truly appreciate your recommendation and your trust in us. We’re also glad to hear our customer service left a positive impression.

Thank you once again for choosing Pristine Gadgetz — we look forward to serving you again soon!

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Refurbished AirPods

Refurbished AirPods received quickly. They are very good, you wouldn’t know they were refurbished as they are as good as new.

20 October 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi LD,

Thank you so much for your feedback! We’re thrilled to hear that your refurbished AirPods arrived quickly and that they feel just like new. It’s great to know that you’re happy with the quality and performance.

If you ever need anything else or have any questions, we’re always here to help!

Regards,
John
Pristine Gadgetz Customer Support

Rated 5 out of 5 stars

Good product

Good product, good price

19 July 2025
Unprompted review
Pristine Gadgetz logo

Reply from Pristine Gadgetz

Hi Charlie,

Thank you so much for taking the time to leave your feedback! We’re delighted to hear that you’re happy with both the product and the price. At Pristine Gadgetz, we always aim to provide high-quality products at competitive prices, and it’s great to know our efforts are appreciated.

If you ever have any questions or need assistance in the future, please don’t hesitate to reach out — we’re always here to help. We look forward to serving you again!

Regards,
John
Pristine Gadgetz Customer Support

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