Printrunner.com Reviews 621

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like flyers, banners, and business cards are of excellent standard and sometimes even exceed expectations. The ordering process is frequently highlighted as easy and efficient, with many appreciating the user-friendly website and the smooth upload of designs. Reviewers also commend the fast delivery and quick turnaround times, with orders often arriving earlier than anticipated. The service is consistently described as reliable and helpful, with many customers expressing their intent to continue using the company for their printing needs. However, some customers experienced issues with product quality, citing problems like thin glue on pads, unaligned prints, scuffed items, and colors not matching the original files or proofs. There were also instances where orders arrived damaged or with incorrect specifications, such as envelopes being printed green instead of using green paper. A few people also mentioned slow customer support response times and delays in receiving replacement orders.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and fast shipping... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitive pricing, design tools good. Easy ordering. Good email follow up & tracking. Precision adjustments in design tool difficult, need more detailed instructions. Top glue on pads very thin... See more

Rated 4 out of 5 stars

I'm a long-time customer and can say Printrunner has good prices, quick turnaround, and the quality has been decent. Their website is easier to navigate than other web-based printers, which makes fo... See more

Company replied

Rated 5 out of 5 stars

Quick delivery & makes us look like a champ! I always trust PrintRunner to send me back great quality flyers for my clients. They are quick, professional and the final product AND pricing beats everyo... See more

Rated 5 out of 5 stars

The turnaround time for our order was great and perfectly fit into our schedule! A refreshing part of our experience was the ability for the PrintRunner team to transform our vision exactly as we want... See more

Company replied


Company details

  1. Commercial Printer
  2. Print Shop
  3. Printing Equipment and Supplies

Written by the company

Get affordable online printing and custom print services from PrintRunner. Top-notch quality materials for business cards, postcards, stickers, brochures and more!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Second order and will be my go to next…

Second order and will be my go to next time. Great fast service
Vintage Mountain Finds

22 January 2026
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Travis! We’re thrilled to hear you had a great experience with your second order. Fast service is what we strive for, and we can’t wait to assist you again next time. -Customer Care

Rated 5 out of 5 stars

Dream Team!

This company was a dream to work with. Real people, sending personalized emails to my questions. Our non-profit organization was getting ready to send out a large Every Door Direct Mailing (something none of us were familiar with) and they helped us every step of the way. We will be a returning customer!

28 January 2026
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Marlene! We're thrilled to hear your positive experience and that our team could assist you with your project. We look forward to working with you again in the future! -Customer Care

Rated 5 out of 5 stars

Thank you PrintRunner

Thank you PrintRunner! I’ve ordered from some other sites and you guys were the fastest. I even got my delivery one day early. I’ll be a returning customer.

22 January 2026
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you for your fantastic feedback, Nani! We're thrilled to hear you had a speedy experience with us. We appreciate your support and look forward to serving you again. -Customer Care

Rated 5 out of 5 stars

Perfect stickers for our giveaways

Great turn-around time, friendly to work with updating the proof to make sure everything was correct and not cut off, and the stickers are bright and beautiful!

10 December 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Jackie! We're thrilled to hear you loved the quick turnaround and the quality of your stickers. Our team is dedicated to ensuring everything looks perfect. We appreciate your kind words! -Customer Care

Rated 5 out of 5 stars

CUSTOMER FOR LIFE....

I have had multiple things printed. WHat I love is that we can go back and forth quickly with the proofs and they fix minor errors and make it right for NO EXTRA CHARGE. Other sites will nickel and dime you. I just received my order today. Way better than expected as usual. I wish I could give more than 5 stars. Customer for life here.

22 January 2026
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Blane! We're thrilled to hear you had such a positive experience with our printing services. We strive to provide top-notch quality and exceptional customer service. Your support means a lot to us! -Customer Care

Rated 1 out of 5 stars

I realize you provided a PDF

I realize you provided a PDF
And in my original submission requested that this back label be actually LEGIBLE. While it looks small on the PDF...it DOES look like it'll be ok

In print? Totally terrible. Font color doesn't have enough contrast and too small

Come on. There's gotta be humans on the other end who would RED flag that hard

12 January 2026
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We’re really sorry for the frustration this caused and completely understand your disappointment with how the label turned out in print. We appreciate you sharing these details, and we want to take a closer look at the file and the order to understand what happened. Please provide your order number so we can review everything thoroughly and determine the best next steps. -Customer Care

Rated 1 out of 5 stars

I am very disappointed with these…

I am very disappointed with these 10,000 cards. After I placed the order online, I called and requested a quality check, a white glove check, before they were shipped in order to make sure that the file was placed on the printer correctly, that the vertical file was centered. It was not. The last three orders that I have received from PrintRunner were done perfectly. I am very, very disappointed that this wasn’t as well.

8 January 2026
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We’re sorry to hear how disappointing this has been, especially after taking the extra step to request a quality check.

Please provide your order number so we can review the details and follow up accordingly. -Customer Care

Rated 5 out of 5 stars

I am very pleased with the result of the…

I am very pleased with the result of the order I placed. Not only was the price exceptional, but the quality was actually better than I expected. Also, my order arrived a week earlier than I expected it to. I will be ordering from this company again.

30 December 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you for your wonderful feedback, Amanda! We're thrilled to hear that you were pleased with your order's quality and timely delivery. We look forward to serving you again soon! -Customer Care

Rated 1 out of 5 stars

Bad Quality - Even Worse Customer Service

I ordered custom business envelopes on 11/17 and received my order on 12/9. I contacted them within minutes of receiving the order as it was absolutely unacceptable. It looked like the custom envelopes were stuck in the machine and scraped to hell and back. Completely ruined and unacceptable order. Not to mention they were shipped loose in an envelope? Even though this was brought to their attention on 12/9 when I received my order, I was promised help "within 24 hours." 5 days later they told me they'll reprint the order, and here we are TWO WEEKS LATER and they're only just now shipping the replacements. This company is not to be used again and I highly recommend everyone go to literally anywhere else.

19 December 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We’re very sorry for the condition in which your envelopes arrived and for the delays you experienced while trying to get this resolved. We understand how frustrating it is to receive a damaged order and then wait far longer than promised for a solution.

We appreciate your patience throughout the process and hope the reprinted order arrives in much better condition and meets the quality you originally expected. -Customer Care

Rated 1 out of 5 stars

Poorest print job ever experienced with light print

the color specified was reflex blue, as was the image transmitted and proof approved. The envelopes received were so light print (due to insufficient ink used) that they would not have been usable if the deadline for sending was not so imminent. With less than half the ink used that should have been, a refund of half the order cost would be appropriate.
1/10/26: Reasonable settlement reached.

14 December 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We’re sorry to hear the envelopes didn’t print as expected and understand how frustrating it is when color output doesn’t match an approved proof, especially under a tight deadline.

Please provide your order number so we can review this further and follow up accordingly.
-Customer Care

Rated 5 out of 5 stars

Prints of original artwork

They look just great and at a reasonable cost

4 December 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Michael! We're thrilled to hear you loved the quality and value of our products. Your satisfaction means a lot to us. Looking forward to serving you again soon! -Customer Care

Rated 5 out of 5 stars

Ordering and fitting image to size was…

Ordering and fitting image to size was so easy! My items were printed and delivered in less than a week, and they look great.

1 December 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We're thrilled to hear that you found our ordering process easy and that your items arrived quickly and looking great! Your satisfaction is our priority. Thank you for the wonderful feedback! -Customer Care

Rated 4 out of 5 stars

GOOD PRODUCT'

FAST AND GOOD PRODUCT'

24 September 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you for your positive feedback, Holly! We're thrilled to hear you enjoyed our fast service and quality products. Your satisfaction means the world to us. Looking forward to serving you again soon! -Customer Care

Rated 5 out of 5 stars

Making it right

When the QR code printed on the stickers didn't work right, PrintRinner made it right by reprinting them again. Thank you, PrintRunner.

24 November 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We’re thrilled to hear that we could resolve the issue with your QR code stickers, Meg! Your satisfaction is our priority, and we appreciate your kind words. Thank you for choosing us! -Customer Care

Rated 3 out of 5 stars

Not happy with this company right now

Not happy with this company right now. I recently reordered a product, and realized about 5 minutes later that I had already ordered same thing less than a month ago. I sent an email to customer service, who has always been quick to respond, asking to cancel the order and explained the situation. A week later I get the product in the mail. Makes me wonder if their customer service doesn't check their email anymore, or if they chose to ignore it. There have been some minor issues with labels that I have ordered also, after not having any problems for the last 3 or 4 years.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy to get

Easy to get, helpful staff. Shipping took a long time though.

19 November 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Joie, for your kind words! We're thrilled to hear that our staff was helpful. We appreciate your feedback about shipping times and will work to improve that experience. Looking forward to serving you again! -Customer Care

Rated 5 out of 5 stars

My 3rd order

My 3rd order. Perfect! Professional staff! Excellent quality!!!

21 November 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Daniel! We're thrilled to hear that you've had such a positive experience with us. Your continued support means a lot, and we’re glad our team could meet your expectations. Looking forward to your next order! -Customer Care

Rated 5 out of 5 stars

As Stated on site Load image and we…

As Stated on site Load image and we will print your order by a given date. We received our order as we wanted and we are very pleased with it. I recommend and will continue using Printrunner.com for all my business need.
Thank You from The Guitar Shoppe 631

19 November 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Salvatore! We're thrilled to hear that your order met your expectations and that you plan to continue using our services. Your recommendation means a lot to us. Looking forward to assisting you with future projects! -Customer Care

Rated 5 out of 5 stars

Got my flyers quickly and they look…

Got my flyers quickly and they look great. Happy with the service!

15 November 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Ryan! We're thrilled to hear you loved your flyers and that our service met your expectations. Your satisfaction means a lot to us. We look forward to serving you again! -Customer Care

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