Printful Reviews 7,590

So far I have liked working with Printful and Tiktok together

I am extremely disappointed with my recent experience with Printful regarding the All-Over Print Hoodie product.

A total of 10 orders were placed for this hoodie — 9 were placed directly by my customers, and 1 order was placed by me. Unfortunately, all 10 orders had issues, which created a very difficult situation for my business and negatively affected my customers’ experience.

Here is what happened:

4 orders were marked as delivered, but the customers never received them.

4 orders were received, but the hoodies were at least two sizes too small.

The hoodies that were received took 2 weeks or longer to arrive.

At the 2-week mark, I received an email stating there was a delay with all-over print products—which came very late in the process and after customers were already waiting.

I contacted customer support and explained that these issues were happening across multiple orders for the same product, which clearly suggested a broader problem with this specific item. While support did assist with one order, the replacement has still not been received. In that case, the first hoodie was marked delivered but never arrived, and now the replacement (second shipment) has still not been received either.

Another major issue was the handling of the sizing problems. I explained that several customers received hoodies that were significantly too small. I was then asked to collect detailed measurements and photos from each customer. From a business and customer service perspective, this is not a good experience. Asking multiple customers to measure garments and take photos places an unnecessary burden on them and reflects poorly on my brand, even though the issue originated with the supplier.

I personally measured the hoodie from the order I placed, and it was clearly nowhere near a true 3XL—it fit more like an XL. I submitted the requested information, but after that, nothing meaningful happened.

I contacted support a second time about a week later because there was still no real progress for the customers who had not received their orders. I had to provide the same information again. Support eventually agreed to reship 3 orders, but they would not increase the sizes, which means my customers are likely receiving another hoodie that still will not fit.

At this point, I may have to absorb the financial loss and refund customers out of pocket just to preserve what reputation I can. This entire situation has cost me a significant amount of money—not just from these orders, but also from the likely damage to customer trust and future business. Customers will understandably share their experiences, which can further harm our reputation.

Overall, I feel this situation could and should have been handled much better. The combination of delivery issues, sizing inaccuracies, delays, and repeated support friction resulted in a very poor experience, and the final outcome has been unacceptable.

Love this site. Very easy to design t-shirts. Selection is great. Interface either Etsy is seamless.

I like integration very much I am expecting sales on eBay soon. I am coming up with more ideas daily. So hopefully me and printful and eBay can make money

I’ve been using Printful for my print-on-demand business, and my experience has been very positive so far.
The platform is easy to use, even for beginners, and the integration with my store was smooth and straightforward. I especially appreciate the consistent print quality and the reliable fulfillment process — my customers have been happy with their orders, which is what matters most.

Customer support has also been responsive whenever I had questions, and the mockup generator makes creating professional listings much easier.
Of course, like any service, there is always room to grow, but overall Printful has been a solid and trustworthy partner for building my POD business. I’m grateful to have them as part of my workflow and look forward to continuing to scale with their support.

Easy linking of accounts and straightforward editing on both platforms.

I placed an order with Printful on 02/15 and its 02/23 and the order still has not shipped. I placed orders with Apliiq and Tapstitch on 02/17 and 02/20 and they have already shipped. One of the Aplliq orders is arriving on 02/26 while this Printful order still hasnt even shipped-stuck in fulfillment. Customers will not be happy with placing orders and waiting for a tracking number more than a week and waiting 2 weeks or more to receive their order. Going back to Apliiq and Tapstitch. I thought Printful had gotten better with this.

NICE AND BEAUTIFUL

The ease of syncing to my store is perfect. The only problem is if I wanted to put my design on a darker shirt, it would a different color to the my design, Which does not look good.

Adding products from Printful to my merch store is effortless, as is selling and fulfillment, which all happen automatically in the background without any interaction on my part.

Professional shirts!

It works great! It is very easy to add and edit products

I love the ability to put my husband's artwork on products. The platform is simple to use, and it links right to your Etsy shop.

Very easy to use, and a wide range of products! The products that I've ordered have been delivered quickly and are great quality. Customer service is excellent too.

I am beyond disappointed with Printful. They promised my first customer’s order would arrive by Feb 16th. It is now delayed until the 23rd due to their poor choice of shipping providers (Spring). This is unacceptable for a brand serving sensitive people who expect reliability.

Their refund policy is a joke. They only refunded the $5 shipping fee for the delayed order, while keeping the full production cost for themselves. They did the same with my sample orders—only refunding shipping despite massive delays in production.

To top it off, they 'trap' these small refunds in an internal wallet and continue to charge my credit card for new orders instead of using the existing balance. When I asked for help, support told me to 'call my bank' for their own system errors. I've had to switch to more expensive shipping out of my own pocket just to protect my brand's reputation. They provide zero accountability for the emotional and financial stress they cause small business owners.

Vintage Raven Graphic Tee, Gothic Cottagecore Floral Top

very easy to navigate, connect your store, shipping is great very fast and reliable

Very well done. It has made selling my merchandise really easy and the design process is very easy as well. I love it and will continue to use it.

They print their items overseas and hide extra costs until you have to pay 20% extra just to get them past customs. Would be fine if this was disclosed clearly before purchasing. When I contacted them to discuss this the customer service team were dismissive and rude.