-minus 100 stars.Dreadful.Medium tshirts so small would fit a12year old girl.Customer service so backed up with complaints from all their other unhappy customers simply unable to deal with mine. Pat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Description of item wrong, total rubbish , I expected small personalised garden gnome, what I got was a plastic stick with image on it ,unbelievable, I'll be embarrassed to give this to the perso... See more
Didn't receive order. Ordered before Xmas paid extra for speedy delivery. 3 months on still not received. Rubbish support , rubbish website takesxyou round in circles. Do Not Buy from this compa... See more
Dreadful timescales. Ordered and paid on the 15th December. Website claimed delivery would be by Christmas Day ( Boxing Day 5.00am. actually!) Arrived Today 8th January. 24 Days….. They need to be... See more
1.5
Bad
415 reviews
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not great very disappointing!
Waited for ever for it to arrive and so disappointed when it did!
Quality is fair to poor, the likeness of my photo was rubbish and the request to change the t shirt colour was ignored. It looks nothing like the pictures on their web site and is very misleading. Not worth what I paid ! The edges are unfinished and the surface was scratched, marring the overall effect.
9 April 2026
Unprompted review
Reply from Printerval
Hi there,
Thanks for your feedback and we are sorry to hear that
We have just replied to your enquiry sent to our support email address with solutions. Kindly check your inbox (and spam/junk folder if needed) for our response.
If you have any further questions, please feel free to contact us again at support@printerval.com — we’re always happy to help.
Best regards,
Printerval Team
Ordered a personalised gnome
Ordered a personalised gnome, admittedly I didn’t read the description that says acrylic stake but the picture is of an actual gnome so you believe that is what you are getting. To receive an acrylic stake was really disappointing. Looks good but not as advertised and way to much money for what it is
8 April 2026
Unprompted review
Reply from Printerval
Hi there,
Thanks for your feedback and we are sorry to hear that
We have just replied to your enquiry sent to our support email address with solutions. Kindly check your inbox (and spam/junk folder if needed) for our response.
If you have any further questions, please feel free to contact us again at support@printerval.com — we’re always happy to help.
Best regards,
Printerval Team
Calendar with family dates was a…
Calendar with family dates was a perfect thoughtful gift. It’s both useful and full of meaning.
27 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Inside joke tee
The custom T-shirt with our inside joke turned out great. It’s comfortable and brings back shared memories. It always gets a reaction from friends.
2 April 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
My custom phone case with a travel…
My custom phone case with a travel photo looks great and brings back memories. It’s both practical and meaningful. Every time I look at it, I’m reminded of that moment.
21 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
The custom apron turned out to be the…
The custom apron turned out to be the perfect gift for my mom, who truly loves spending time in the kitchen.
17 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Never arrived
Never arrived! Customer support kept saying they would rectify sitiation however nothing, months later 😠
30 January 2026
Unprompted review
Reply from Printerval
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.
Please be assured that this is not the level of service we aim to provide.
We can't locate your order ID under your name. To help us resolve this matter as quickly as possible, please call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
Cozy beanie
Personalized knit beanie fits well and keeps its shape over time. It’s comfortable and feels durable no matter how often I wear it.
23 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
I designed a rug with a gamer theme
I designed a rug with a gamer theme, and now my gaming setup finally feels complete.
4 April 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Wrong Item, Not as Advertised, no refund/exchange
Ordered an item with embroidery, and instead (months later) got a cheaper version with no embroidery. Request for refund/exchange has been pending for a long time with few and slow responses and no action. Item advertised as shipping from US (expected maybe 7-10 days) but actually took closer to 45 days and came from China. I WOULD NOT BUY FROM THIS COMPANY
4 April 2026
Unprompted review
Reply from Printerval
Hi there,
We sincerely apologize for the delayed response.
We understand how frustrating this must have been, especially when you’ve already reached out multiple times regarding the sizing issue. We truly hope that your concern has been resolved by now.
If you still need assistance with the return, please contact us at support@printerval.com or call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
I received the wrong size
I received the wrong size, youth large instead of men's large. I barely get any information on how to return the item or get a refund. This is the worst experience I've had when it comes to returns/refunds. I did receive a reply an refund on 4/29/26, thank you.
13 March 2026
Unprompted review
Reply from Printerval
Hi there,
Please accept our most sincere apologies for your unhappy shopping experience with us
As our apology, we have issued a full refund to your balance. It may take 5 to 7 business days for the funds to settle in your account.
Once again, we are sorry for the inconvenience
If you have any questions, feel free to contact us via support@printerval.com.
Thanks,
Printerval Team
Artwork on the pillow looks sharp and…
Artwork on the pillow looks sharp and vibrant. Material feels premium and the result exceeded expectations.
17 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
70th Birthday gift
Ordered a t shirt in January 2026 as a gift after several emails asking for an update I received an email 03/04/26 stating order will be processed immediately and the ticket number complaint will be closed !!! No doubt will need to start a new complaint in the next few weeks. Do Not Go Near This Company…….
9 January 2026
Unprompted review
Reply from Printerval
Hi there,
We sincerely apologize for the inconvenience caused and for the delay in resending your order as requested. This was an oversight on our team’s part, and we completely understand your frustration.
According to our records, the replacement order was successfully delivered on April 13th. We truly hope you’ve received it without any further issues.
If there’s anything still not right or if you need any additional support, please don’t hesitate to reach out to us at support@printerval.com. We’re here to help.
Thank you for your patience and understanding.
Sincerely,
Printerval Team
I designed a rug with a gamer theme
I designed a rug with a gamer theme, and now my gaming setup finally feels complete. thanks
26 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
I ordered a comforter and never…
I ordered a comforter and never received. $83.54 Tried to dispute the order through PayPal! The delivery should that it was delivered to a parcel locker and Cocoa not my address! This company is a Scam! BUYER BE WARE! Will dispute now with my credit card! This company will go out of business if they keep scamming people just a matter of time! If I could give them a 0 star review that what they deserve!
2 April 2026
Unprompted review
Reply from Printerval
Hi there,
Thanks for your feedback and we are sorry for the inconvenience.
Upon checking, we received your reserved order and need your payment before processing your order.
We sent you the payment link to your email. Please double-check your inbox as well as your spam/promotion folder to ensure you don't miss any news from us.
If any issues, please reach out to us at support@printerval.com. We are always happy to help with all of your concerns.
Best,
Printerval team
CON ARTISTS
Stupidly I read the FAKE reviews on their website .
Ordered an acrylic picture 08/02/2026 , paid £6.99 for premium postage and they also added a random 0.96 charge also .
Total £33.90 .
Received 01/04/2026 with premium postage.
Product is ridiculous , cheap , unlike the website completely different . It is so terrible I cannot not gift it to the person it was meant for .
I should have done my due diligence and checked trust pilot . They need investigating for the reviews on their website .
AVOID AVOID AVOID
cheap tat from overseas .
**EDIT due to the response from the company . They told me they would refund but only partially then reneged on that agreement unless I remove the dispute . If I remove the dispute they won’t refund . If I leave the dispute they won’t refund , again I would like to reiterate that you must avoid this company **
1 April 2026
Unprompted review
Reply from Printerval
Hi there,
We sincerely apologize for the delayed response.
We understand how frustrating this must have been, especially when you’ve already reached out multiple times regarding the sizing issue. We truly hope that your concern has been resolved by now.
If you still need assistance with the return, please contact us at support@printerval.com or call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
My seaside canvas print looks like a…
My seaside canvas print looks like a gallery piece. The colors and details are well balanced and sharp.
19 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Poor quality item and long wait for delivery
I ordered a plaque for my husband. It is pictured, seemingly on a 3D stand with the sweet couple from the movie, Up, sat on a 2D bench. It’s personalised with names in the balloons. It looks beautiful on the site.
I ordered it on 6th Feb but it didn’t arrive until 19th March.
When delivered I was really disappointed. It is just a 2D plaque and not as pictured. Also, the printing of our names, is not sharp and being quite small, isn’t fully clear.
I left a review on the site itself, as all of the reviews on there, are 4 and 5 stars. Well, I was unhappy with my item so rated it 2 stars but, my negative review does not appear on the site at all. I tried to leave photos of the item too, but these could not be added as they would not save. I wish I could add photos for people to see as the site is so misleading. All I got was a thick 2D piece of acrylic with the picture pasted on.
19 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you for reaching out and sharing your concerns.
We understand your frustration and apologize for any inconvenience caused. However, please note that once a dispute has been opened through the payment gateway, we are required to resolve the case directly through the payment gateway resolution center. Until the dispute is closed, we are unable to take further action or provide additional support outside of that platform.
We are committed to resolving this matter fairly and will continue to cooperate fully via the payment gateway to bring it to a conclusion as soon as possible.
Thank you for your understanding.
Sincerely,
Printerval Team
Ordered two shirts size XXL
Ordered two shirts size XXL, they were more like 5xl or 6xl, a very long wait for delivery and the sizing was so wrong. The site offers free returns or exchanges however after waiting over a week for them to respond via their messaging service they replied they sent the right size and would only offer a £10 refund as a goodwill gesture (the two shirts came to £40) or a £10 credit or 10% off another order and you could keep the shirts. What an absolute con, wish we had thought to check Trustpilot before ordering!
4 February 2026
Unprompted review
Reply from Printerval
Hi there,
We sincerely apologize for the delayed response.
We understand how frustrating this must have been, especially when you’ve already reached out multiple times regarding the sizing issue. We truly hope that your concern has been resolved by now.
If you still need assistance with the return, please call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
Not a UK based company & they do not dispatch from America
I bought a personalised plague from this company, The website makes it look like they are in the UK so being in a rush i placed the order, After a couple of weeks i hadn't received anything so went searching, I realised that even though they make the website look like its UK based the carriage shows 15 days from America, Thinking that's OK as at least its not coming from China only to discover that the item has been dispatched from China & after 2 weeks it hasn't even left China yet, Several emails later & I'm still no further forward in getting my item, So not only did they lie about where the company is based they have also lied about where items are being dispatched from, Like others i should have check trust pilot but didn't, LESSON LEARNED....
14 March 2026
Unprompted review
Reply from Printerval
Hi there,
Thanks for your feedback and we understand your concern here.
Printerval is a third-party e-commerce network where independent sellers upload and sell their products. We sincerely apologize for any confusion regarding the estimated delivery time.
We truly hope that your concern has been resolved by now.
If you still need assistance with the return, please call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
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