I made an order to Printer Supplies Ltd for a colour cartridge on 18 May, an order you confirmed, saying ‘Your Printer Supplies Order is on the way’ and they took £17.39 from my account. I have not re... See more
Company replied
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See what reviewers are saying
I ordered the HP cartridges and really did need them quickly. However, they never came. When I enquired I was told they'd been 'lost' by the courier and no more were available so I'd get a refund. Onl... See more
Placed my order on 22nd may and the inks arrived rhe next day. It looks like this company have had a few bad reviews, but my experince was overall positive. I would reccomend them.
Company replied
Order took 10 days to arrive and when it did half the order was missing and in questionable condition. May have been removed from original box to hide being past recommended shelf life. No answer to... See more
Company replied
2.4
Poor
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received the printer…
I have not received the printer cartridge I ordered in spite of at least 3 requests from you to review the product!
29 March 2026
Fast efficient service
28 March 2026
Product still not arrived.
31 March 2026
The supplied item was provided unboxed
The supplied item was provided unboxed, unwrapped and unprotected and arrived damaged.
Attempts to contact the seller over the telephone to request a refund were unsuccessful.
Most unimpressive.
31 March 2026
I would NOT recommend this company.
I would NOT recommend this company.
Why?
They have not replied to my FOUR attempts to contact them.
I am out of pocket to the tune of £38.83p………..NOT a happy bunny.
--------------------------------
Wed 11 Mar 2026 Ordered HP78 original ink cartridge
Sat 14 Mar 2026 Delivered
Mon 16 Mar 2026 Fitted ink cartridge - did not print in colour
Rang seller - left message on voice mail - NO REPLY
Emailed seller - NO REPLY
Mon 23 Mar 2026 Contact them using webpage contact form - NO REPLY
Mon 30 Mar 2026 Contact them via Facebook - NO REPLY
11 March 2026
A scam site?
Their web site showed 1 in stock and delivery on 17th March, I placed an order and paid. I got order acceptance confirmation. Having received no communications or the cartridge, I made several phone calls left voice mails also sent several emails, I did not hear from this company.
15 March 2026
Wrong printer ink cartridge sent
I ordered a HP 305 black ink I was invoiced with the order a HP 305 black ink but what I received was a HP 305 tri-color. I emailed the company twice I left a voicemail once and had absolutely no response from them therefore I am unable to return the item I shouldn't have to pay for the return as they sent me the wrong ink cartridge in error. Therefore this leaves me the only available option which is a chargeback from my credit card.
Update in response to your reply to this review the email I received below doesn't state that you need contact it states your action and what you're going to do.
I will generate a Returns.
I will get a an ink cartridge dispatched out you today 17/03/26
Therefore I was unaware that a response was needed
Please accept my apologies for such a slow response. I am really sorry that there was a mix up and we sent you the incorrect product. I will generate a return label for this and email it across to you. When you get a chance, if you are able to send it back that would be great.
I will get the HP 305 Black ink cartridge dispatched out to you today, it should be with you in the next 2-3 working days.
Again, please accept my apologies, its clear we have fallen below the service level required on this occasion
6 March 2026
Reply from Printersuppliesltd
Hi,
I am very sorry that there was a mix up with your order. I have since sent you an email in regards to this error and a resolution to this problem but we are yet to receive a reply from you.
Please reply back to us and we will endeavour to get this issue resolved as quickly as possible.
I apologise that our level of service has fallen short on this occasion, but I do hope that you give us the opportunity to correct it.
Kind regards,
Printer Supplies Management
Much cheaper for original cartridges
Much cheaper for original cartridges.
Fast delivery.
1 March 2026
Reply from Printersuppliesltd
Thankyou for your positive review.
Would have been 5* but for..
Would have been 5* but for the use of Evri - Not so good service where I live
17 February 2026
Reply from Printersuppliesltd
Thanks for your kind words. I am sorry to hear that the delivery service was not as required, and we are actively looking at other courier/delivery services that align with our business. Hopefully when you re purchase that option will be available to you, if not you are very welcome to contact us when ordering to request a suitable courier.
Kind regards,
Printer Supplies Ltd Management
Reply from Printersuppliesltd
Thankyou for the positive feedback, and we are glad that your order was satisfactory.
Printer Supplies Ltd Management
The cheapest price I could find online
The cheapest price I could find online, plus this company helps the environment with less packaging. Very happy with the inks and will definitely be purchasing again once I have run out.
10 February 2026
Unprompted review
Reply from Printersuppliesltd
Thankyou for your kind words, we try to do our bit for the environment the best that we can.
Kind regards,
Printer Supplies Ltd Managment
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