Disappointed: poor print quality (colours duller than those in my photos) For Christmas, I ordered some magnets. They were poorly cut, almost torn, and so thin they wouldn't stick to the fridge with... See more
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Good service. Anyway a little disappointed by the result but this is mainly due to the original quality of the picture.
Company replied
Re your answer to my first claim, I've tried again to use my voucher ZBTHAFQOTBSW which I had bought from Groupon and it workef !!!. I had the same problem with previous orders and vouchers from... See more
Company replied
I am writing another review to let people know how Printerpix deals with negative feedback and reviews. You will get a generic apology email which they hope you will take no further, they promise to p... See more
Company replied
2.3
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not receive my order!!
I did not receive my order and I need it urgently!
They just give the impression to take contact with the person but in reality NO ACTION!!!
9 December 2025
Unprompted review
Reply from Printerpix
Bonjour Caty,
Je suis vraiment désolé d’apprendre que vous n’avez pas encore reçu votre commande et que vous en avez besoin de toute urgence. Je comprends parfaitement votre inquiétude et l’importance que cela peut représenter pour vous.
Afin que nous puissions rapidement examiner votre dossier et trouver une solution adaptée, je vous invite à nous contacter directement via ce lien : https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new. Nous ferons tout notre possible pour résoudre ce problème dans les plus brefs délais et vous assurer votre satisfaction.
Encore toutes nos excuses pour cette situation, et merci de votre patience. Nous espérons pouvoir régler cela rapidement pour vous.
Cordialement,
Joey
Printerpix
Very rapid and good quality
1 December 2025
Unprompted review
Good customer service
The album was damaged during the shipment. After contacting the customer service and sending a photo of the damaged album, I received a new copy quickly and without much hassel. Really appreciate it!
20 December 2024
Unprompted review
Very Nice calendar for à good price
Very Nice calendar for à good price. But the delivery was a bit long.
5 December 2025
Unprompted review
Recommended without hesitation ! …
I had informed the relevant service that I hadn’t received my item and a couple of hours, I received it.
I appreciated the efficiency and the accountability of the service I had contacted.
I am very satisfied with the received item.
I recommend without hesitation this company.
24 November 2025
Unprompted review
Very good job and result
24 November 2025
Unprompted review
Ridiculus postage fees
Why do we have to pay a postage fee for each article, even though they are exactly the same, done the same days, and sent at the same time ?
WHY ????
14 November 2025
Unprompted review
Reply from Printerpix
Bonjour Pearson,
Je suis désolé d’apprendre votre frustration concernant les frais de port pour chaque article, même lorsqu’ils sont identiques, réalisés le même jour et envoyés en même temps. Je comprends parfaitement votre incompréhension et votre déception à ce sujet.
Votre remarque est très importante pour nous, et nous souhaitons clarifier cette situation afin de mieux vous accompagner.
Je vous invite à nous contacter directement en créant un ticket ici : https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new. Notre équipe sera à votre disposition pour examiner votre cas en détail et s’assurer que tout soit résolu de manière satisfaisante.
Encore toutes nos excuses pour cette gêne, et merci de votre patience.
Cordialement,
Joey
Printerpix
Took rather a long time to arrive and…
Took rather a long time to arrive and was smaller than I expected.
19 November 2025
Unprompted review
Calendars missing from orders.
I have been ordering calendars for several years at Printerpix for my family. To pay for my orders, I usually use coupons “Groupon”. But, this year, I forgot to mention the quantity of calendars. So I just received one calendar A3 instead of 5 calendars A3 paid. Thanks to Lisa David, I finally received all my calendars. She was very understanding and nice.
9 November 2025
Unprompted review
DO NOT USE THIS COMPANY
WRONG item received and MANY emails I've sent are completely ignored.
Phone number on their site isn't real.
No live chat despite it saying they have.
This company is absolutely arip off merchant.
14 September 2025
Unprompted review
Reply from Printerpix
Bonjour Carol,
Je suis profondément désolé d’apprendre votre expérience négative avec notre service. Je comprends parfaitement votre frustration, surtout face à la réception d’un mauvais article, le manque de réponse à vos nombreux emails, ainsi que les difficultés rencontrées pour nous joindre par téléphone ou chat. Ce n’est absolument pas le niveau de service que nous souhaitons offrir.
Je tiens à vous assurer que votre situation est une priorité pour nous, et nous aimerions beaucoup pouvoir la régler à votre satisfaction. Je vous invite à répondre à l’email que nous vous avons envoyé afin que nous puissions mieux comprendre les détails et trouver une solution qui vous convienne.
Encore toutes nos excuses pour les désagréments causés. Nous espérons pouvoir rétablir votre confiance.
Cordialement,
Joey
Printerpix
No customer support, no order received
I placed an order on August 4th for a 100-page photo album that was meant to be a gift. I realized there was a problem with the format and wanted to modify my order. I tried contacting Printerpix by phone in multiple countries, but every line says they no longer answer phone calls and directs you to the online support page.
I submitted multiple support tickets before my order was prepared and shipped, but I was never contacted. My order was marked as shipped, but as of August 27th, I have still not received it.
This company urgently needs to do better. With no working customer service and so many unresolved issues, it seems only a matter of time before trading standards or consumer protection authorities in different countries audit their practices.
4 August 2025
Unprompted review
Reply from Printerpix
Objet : Nos sincères excuses pour les désagréments rencontrés
Bonjour Michelle,
Je tiens à vous présenter nos excuses les plus sincères pour tous les désagréments que vous avez rencontrés concernant votre commande. Je comprends parfaitement votre frustration face à la difficulté de nous joindre par téléphone, à l’absence de réponse à vos demandes, ainsi qu’au retard de votre livraison. Ce n’est absolument pas l’expérience que nous souhaitons offrir à nos clients.
Votre situation est prise très au sérieux, et nous souhaitons faire tout ce qui est en notre pouvoir pour la résoudre rapidement. Je vous invite vivement à nous contacter directement via ce lien : [https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new]. Notre équipe est prête à examiner votre dossier en détail et à vous apporter une solution satisfaisante.
Encore toutes nos excuses pour cette situation et merci pour votre patience. Nous espérons pouvoir regagner votre confiance.
Cordialement,
Joey
Printerpix
Tin Pic came over a month late
Tin Pic came over a month late. Picture does NOT even resemble the one I sent in
13 August 2025
Unprompted review
Reply from Printerpix
Dear Andrew,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the delay in delivery and that the Tin Pic did not resemble the original image you sent. We understand how disappointing and frustrating this must be.
To ensure we resolve this matter to your satisfaction, please reply to the email we recently sent you. We want to look into this further and find the best solution for you.
Your patience and understanding are greatly appreciated. We value your feedback and hope to have the opportunity to make things right.
Warm regards,
Joey
Printerpix
A follow up review!! Disgraceful
I am writing another review to let people know how Printerpix deals with negative feedback and reviews. You will get a generic apology email which they hope you will take no further, they promise to put things right, which they do not, I have not seen anyone getting a refund from them, I have been trying for over 4 weeks, emailing their customer support and head office, they are ignoring me now!!! Absolutely diabolical customer service!!! You might get a lovely apology from Joey offering to put things right, don’t be fooled it’s a scam!!!! I’m seriously furious now
4 July 2025
Unprompted review
Reply from Printerpix
Dear Amanda,
I hope this message finds you well. I want to sincerely apologize for the frustration and disappointment you have experienced with our service. It is truly disheartening to hear that we have not met your expectations, and I understand how upsetting this situation must be for you.
Please know that your feedback is incredibly important to us, and we take it very seriously. I assure you that we are committed to resolving this matter to your satisfaction. I would like to personally assist you in addressing your concerns and ensuring that we find a solution.
If you could please reply to the email we sent you previously, I will prioritize your case and work diligently to make things right. Your satisfaction is our top priority, and I am here to help in any way I can.
Thank you for your understanding and patience. I look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
Content…
I have to say that I am quite satisfied with the result of my A5 photo album. It looks great Merci!
18 July 2025
Unprompted review
Reply from Printerpix
Dear Nathalie,,
I hope this message finds you well. I want to extend my deepest apologies for the experience you’ve had with our service. I am truly sorry to hear that you feel this way, and I understand how frustrating it can be when expectations are not met.
Please know that your feedback is incredibly important to us, and we take your concerns seriously. We are committed to resolving any issues you may have encountered. I kindly ask you to reply to our email so we can discuss your experience further and ensure that we address your concerns to your satisfaction.
Thank you for your understanding, and I look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
Product of high quality
Product of high quality, perfect presentation, very correct deadline. 100% satisfied.
20 June 2025
Unprompted review
I've been a PRINTERPIX customer for…
I've been a PRINTERPIX customer for years.
I'm very happy with Lina Nathaniel. She helped me a lot, which allowed me to create my photo book on Thailand and order it in a few days.
I'll definitely continue because I still have photo books to create.
Sincerely,
Joëlle CRESSAULT
27 April 2025
Unprompted review
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