Amazon.com, Inc. Reviews 785

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Highly misleading bordering on scam. I purchased a digital move but It disappeared a week later due to amazon losing the licensing to the content. Their Button says buy movie but what you are actual... See more

Rated 1 out of 5 stars

This past year+ has gotten beyond ridiculous with the constant advertisements. You have to watch 3 mins of ads before the show even starts and then every 5 mins you have another round of ads ranging... See more

Rated 1 out of 5 stars

They began displaying terrible promos at the start of films/shows without any prior notice or warning, when before shows and films were completely ad-free, at least in my region. 0 stars. Not one... See more

Rated 1 out of 5 stars

amazon.ca coincidence or "compliance" ? over the last few weeks/months prime video works maybe 50% of the time - otherwise one or another problem and one cannot use it. however, the last weekend sh... See more

Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

785 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Subscription on top of subscirption

It is already annoying that aloth of serie's and movie's are still payed even with a subscription, it is still somewhat understandable because the amazon combi stuff.
What really is the deal breaker is that you need yet another sibscription to have no ads... if you pull a stunt like that, then just split amazon prime and prime video and just keep it ad free this is just downright stupid.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Have been trying to log in to my account for two days now

Have been trying to log in to my account for two days now. At first I had to write an ‘OTP’ code which was sent to me by email, fine. What wasn’t fine is the fact that when I entered the code (without error) it told me the code was wrong. After having been sent an additional two codes, it finally worked, only that my account now was ‘Temporarily locked’ because of ‘unusual activity’. I then have tried to create a new account with different logins, that doesn’t work either, still because of unusual activity. It only tells me to ‘contact customer service’, well guess what? YOU HAVE TO LOG IN TO BE ABLE TO CONTACT CUSTOMER SERVICE. Not much help is it? No official way to contact them either, I just want to watch the creed movies, why does it have to be so hard???

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Horrible service

Horrible service. We pay monthly for Amazon prime then they want you to pay more on top of that so they don't flood their programs with adds.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Be prepared to be disappointed

You'll find a show you like, (pawn stars) to only be disappointed to find out they only have a couple of episodes of the series crammed with there own ads. This show ran for 21 seasons and made 675 episodes.
This is a good example of corporate greed. Get out of the streaming business because you suck at it

9 June 2025
Unprompted review
Rated 1 out of 5 stars

not able to log in

not able to log in. tried firefox and brave browser. i got past the part where i gave them my credit card number, then confirmed with my bank 2fa, but then they give me 404 and the process stops.

at this time i don't know if i'm paying or not and i'm not able to check because i can't log in. they give me 404 continuously.

not trustworthy.

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Paying my fee to watch adverts

If I could leave no stars i would. Wanted to try and continue watching an episode and it has taken 15 minutes of ads to find where I actually left of.. i have had an account for about 10 years. This will be the last year of subscription. Nothing too much to choose from.. watching handmaid's tail but I can also get it free woth Channel 4.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Always blurry

Always blurry — you have to buy your subscriptions separately. This streaming service is slow, and the picture quality is so poor it’s hardly watchable. These issues happen daily, despite having a fiber internet connection. I don’t experience any problems with Netflix, Apple, or Hulu. After months of dealing with the same issues, I’ve removed all my accounts as of today.

21 April 2025
Unprompted review
Rated 1 out of 5 stars

2/10 video playback

Volume is terribly low. Video overlay is permanent sometimes and interrupts the viewing experience. Compare to any other site. They also don't have any option to give feedback so you can't really trust them to fix it either.

5 April 2025
Unprompted review
Rated 1 out of 5 stars

coincidence or "compliance" ? incompetence or arrogance ?

amazon.ca
coincidence or "compliance" ?
over the last few weeks/months prime video works maybe 50% of the time - otherwise one or another problem and one cannot use it.
however, the last weekend shockingly my mailing address became invalid. no reason. just invalid. then 24 hours later ordering works again. incompetence? arrogance ? hard to say - but this is getting out of hand.

3 April 2025
Unprompted review
Rated 1 out of 5 stars

Denocracy ? Whats that then?

Well, were do we start ? Is the fact I signed up to Prime to get add-free videos and now hear: "this video will continue uninterrupted after this (add) break" or is it the point where Besos is gurning behind Trump the tax-dodger on his little victory podium ? Really cant choose. So I'm out.

23 March 2025
Unprompted review
Rated 1 out of 5 stars

Not even getting the full movie

You pay and get commercials. Before you finish the film you selected, a new film begins chosen by amazon. I decided to write this review because i cannot get to see the end of the movie (the mission). It seems to be simply impossible to get to conclusion text, forced by advertisements and automated amazon new choice. Why would anybody pay for a half movie with ads

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor courier service…

The last 3 items have just been thrown onto front doorstep . No attempt to ring the door bell and somehow the last two have not shown on ring bell camera . Having complained on line you get to learn it would seem they too short of time to ring . They say handed to the customer. No photograph …. Amazon don’t offer a Prime service if you can’t delivery that’s very poor.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely garbage

Amazon ripping you off

Absolutely garbage, the greed of this scam company is unreal, Wake up and stop making these scammers rich

U may aswell pay for dog muck

Do not subscribe to this nonsense

15 February 2025
Unprompted review
Rated 1 out of 5 stars

Unnecessary Ads above content!

Prime video was once a top streaming service but they chose to fulfill their greed driven egos over content for subscribers, ADS are their priority now and a subscriber has to pay extra to remove the already purchased interference of ads by advertisers. Horrible loophole just to protect their egos!

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Why should I have to pay for an app and pay for the movies on it?

I have to pay to have the app and then I also have to pay to watch the movies, you are basically stealing from people and I have had enough of it I go to watch a movie on your app that I have to pay money for and when I search the movie up I have to pay for it, it is ridiculous. The movies on prime that you don’t have to pay for are stupid and nobody wants to watch them. Either I pay for the app or I pay for the movie you need to change this it is getting out of hand.

28 December 2024
Unprompted review
Rated 1 out of 5 stars

Totally unprofessional functionality

Totally unprofessional functionality. I signed in to my account in the browser including SMS OTP. When I pressed "play" for a movie the Prime App was opened and I had to sign in again. Entering the OTP was impossible because it said that I had received too many OTP on this day. I had received 1 (one!) TOP so far. It was impossible to start the movie....

26 December 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look