Bought a £210 Nocta tech fleece through this company, spent about a month waiting for shipping being told "they’re sourcing the items" Once product arrived I only received the hoodie and no bott... See more
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See what reviewers are saying
Item took a while to arrive, arrived with damaged packing and item was also damaged. Facilitating a return and refund took almost 2 weeks to sort out. Website states they will cover the cost of return... See more
My order still hasn't arrived after 3+ weeks and to be honest I've lost all hope in getting a response or refund. Absolutely useless, non-existent customer service (like most cash grab compani... See more
Would give 0 stars if i could. Abysmal customer service. Item was delivered to a wheelie bin and i never received item. prime street wear expected me to contact delivery service even though this is th... See more
Company details
Written by the company
PrimeStreetwear operates as a central hub, bringing together an extensive selection of items from the global resale market under one roof, thanks to our dedicated sourcing team. This team is at the core of PSW, expertly unifying the offerings from around the world to establish us as a one-stop destination. At PSW, we go the extra mile by meticulously inspecting and authenticating each piece to ensure its authenticity and quality. This process ensures that our customers never have to compromise on style or integrity when choosing sustainable, Circular Fashion.
Contact info
WC2H 9JQ , London, United Kingdom
- +44 203 307 6442
- contact@primestreetwear.com
- primestreetwear.com
2.0
Poor
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Horrific experience with this company
Horrific experience with this company. Ordered on 16th September still nothing. Have contacted the company and have a response but with the same lines over and over again- no sign of the trainers. Very misleading - they say 5-6 days delivery but this is not the case, and the items come from China- (so my emails say!!!) please stay away from this company- lucky I paid on credit card so have an open dispute with them.
16 September 2024
Unprompted review
Do not use
Do not use. Misleading.
Leaving one star because it doesn't give the ability to leave none. Ordered an item 3 weeks ago, £13 shipping cost clearly states 5-6 days.
Item still not received and despite multiple emails with customer service and promises that it is now ready to be dispatched, zero progress.
Customer service are responsive but refuse to refund the shipping fee despite clearly misleading and refuse to cancel the order despite it not being processed or dispatched yet.
Won't ever use again, which is a shame as they appear to have access to some really cool items.
But probably worst online experience from someone who buys online a lot. You just can't treat paying customers this way and expect to run a successful business. Customer has no rights here it seems. I just want to cancel at this point and can't even do that.
4 October 2024
Unprompted review
Incorrect size sent and will not refund the delivery charges
I ordered my son a pair of yeezys. Waited 2 weeks for them to arrive only to be sent the wrong size! I had to return the yeezys at my own expense (£12.75) and they said they will not refund me the delivery charges even though it was their error! I will never use this 'company' again. I have been in touch with Emily a few times regarding the delivery charge refund and the last message was that she would speak to her supervisor, this was at the start of September (3rd) and I've not heard a thing back from her. I will now be taking this further 😡
3 September 2024
Unprompted review
Reply from Primestreetwear
Hi! We sincerely apologize for the mix-up with your order and the frustration it has caused. Our aim is to ensure a smooth shopping experience, and it’s clear we fell short in this instance.
Regarding the return shipping costs, our policy typically states that customers are responsible for return shipping.
We appreciate your patience and feedback, and we hope to make this right for you.
Ordered my shoes 3 weeks ago and they…
Ordered my shoes 3 weeks ago and they haven’t even been shipped! Don’t order from here
3 September 2024
Unprompted review
Reply from Primestreetwear
Hi Sophie! We apologize for the delay you’ve experienced with your recent order. This is not the standard of service we aim to provide, and I totally understand your frustration.
Thank you for your patience, and we appreciate the opportunity to address your concerns.
Poor customer service and delivery
I’ve ordered a coat, payed and extra £20 for delivery it’s been over a week and haven’t heard anything back . I’ve emailed and called the customer service no response. It just says my order is being processed
21 September 2024
Unprompted review
Reply from Primestreetwear
Hi Cam! We sincerely apologize for the delay you've experienced with your order and for the lack of communication from our customer service team. It's never our intention to leave our customers without updates, and we understand how frustrating this situation must be for you.
Thank you for your patience, and we appreciate your understanding.
Avoid…
Not made clear that they are selling used items. Take your money when they don’t have it in stock then refuse to give you a refund. Stay clear
19 September 2024
Unprompted review
Reply from Primestreetwear
Hi M V! We apologize for any misunderstanding regarding our policies and the nature of our products. Our website clearly indicates that we operate as a sourcing company, and we strive to communicate our practices transparently, including our policy on purchasing items.
We understand how important clarity is during the buying process, and we're continually working to enhance our communication and services.
Thank you for your feedback, and we hope to resolve any issues you may have.
Customer service dosent even answer…
Customer service dosent even answer emails sent so many
They sent me out wrong sizes shoes which were cheaper for them don’t answer there emails so they do not need to refund was willing to remove my bad reviews but the business is a joke the customer service dose not answer followed up 10 times to an email yes 10 but no answer to sending me the wrong sizes shoes supposedly fake but will give them benefit of the doubt but now they don’t fit since it’s a size down they sent I paid more for the size up so why can I not get the size up
Order number #45892
I would be so happy if the email team responded and corrected there mistake
20 September 2024
Unprompted review
Reply from Primestreetwear
Hi Nicil! We sincerely apologize for the frustration you've experienced regarding your order, and we appreciate your patience. It is never our intention to cause inconvenience, and we deeply regret that our customer service has not met your expectations.
Please do note that we are not selling fake items. I deeply apologize for the inconvenience this has caused you.
Your feedback is essential in helping us improve our services, and we are committed to making this right for you. Thank you for your understanding.
Bought Yeezy Foams
Bought Yeezy Foams, unfortunately they didn’t arrive.
Contacted customer support and they got back to me straight away, looked into the matter and apologised. They said they would refund me, I was worried I had lost my money (£94)
The money was in my bank within 2days!! Even though I didn’t get my item I was happy just to get my money back!!
14 September 2024
Unprompted review
Reply from Primestreetwear
Hi Fern! Thank you for sharing your experience! We’re truly sorry that our PSW Team wasn't able to acquire your Yeezy Foams, but we’re glad that our customer support team could resolve the issue quickly and process your refund. While we regret that we were not able to complete your order request, we’re happy to know you were satisfied with how we handled the situation.
If you ever decide to shop with us again, we’ll do everything to make sure your next experience goes smoothly!
Unfortunately I received fake trainers…
I paid over the odds for some adidas trainers, but excited they had them in stock, I was concerned due to the reviews I had read but was reassured by Emily that they were sourced and authenticated before being shipped. To be fair to the company, Emily was in constant contact with me. They finally arrived. No adidas box, they were tied together with a cable tie and didn’t have any tags on. My partner is an adidas collector and confirmed they were fakes. The leather was different, the stitching was wonky and they were very poor quality. I raised my concerns and asked for a refund. I only had to wait a few days and I was refunded. Although the correspondence was good and the matter was resolved I will never use prime streetwear again.
14 September 2024
Unprompted review
Reply from Primestreetwear
Hi! Thank you for taking the time to share your feedback. We're sorry to hear that the trainers did not meet your expectations, and we appreciate your patience throughout the process. We always take great care in sourcing and authenticating our products, and we’re sorry to hear there were concerns about the quality of this particular pair. We are not affiliated with any third-party resellers and make sure to provide the best quality possible.
It’s good to know that Emily was able to assist you, and we're glad we could process your refund quickly. If there's ever anything further we can do, feel free to reach out to us directly.
Thank you for your time and understanding about this matter.
Fake item sent directly from China!
Item was sent from China, and as expected, once opened the package I could see instantly it was fake. Had a weird inner label that no supreme item would have and the main label was incorrect. Don't waste you're time here. If I'd have known where they get their items I'd never have bothered in the first place. Items are probably shipped straight from Ali Express!
Also, just to add a further insult, I had to pay the shipping cost to get my refund!!!
12 September 2024
Unprompted review
Reply from Primestreetwear
Hi Phil! We sincerely apologize for your recent experience, and we truly value your feedback. We want to clarify that we take great care in sourcing and authenticating each product to ensure its authenticity. We do not rely on third-party apps or suppliers, as we want to guarantee the quality and legitimacy of the items we sell.
We understand your concerns regarding the label discrepancies and the shipping process. Regarding the shipping cost for your return, we understand how frustrating this can be, and we are continuously working on improving our policies to enhance the customer experience.
Thank you for bringing this to our attention. We are committed to resolving this matter and hope to regain your trust in the future.
Shipping takes too long
The products are of good quality. My negative review is based on their customer service and the lack of transparency with shipping times.
If you search and click far enough on their website they tell you it will take 10 business days to source the item, and a further 10 business days to ship. This information isn't clearly outlined when you purchase an item. I paid for express delivery and it arrived 18 days after I ordered. I also paid nearly £20 for shipping.
The trainers are immaculate, I can't fault the quality, however I paid almost an identical price to what I would pay in a commercial store due to the shipping (bought through here as out of stock elsewhere). Their products are good, but I wouldn't buy from here again simply because of the lack of communication and extortionate shipping costs. They also claimed they had sent me emails keeping me updated on my order, but the only emails I received were marketing ones.
13 September 2024
Unprompted review
Reply from Primestreetwear
Hi Alexandra! Thank you for sharing your thoughts with us, and we're glad to hear you’re satisfied with the quality of the trainers. However, we're truly sorry that our customer service and shipping experience didn't meet your expectations.
Regarding your express shipping, we regret that the item took longer than expected, and we appreciate your feedback about the costs and communication. It's certainly not our intention for any customer to feel misinformed, and we'll be taking your feedback seriously into continuously reviewing and improving our processes to improve this matter.
Thank you again for your honest feedback. Should you ever decide to give us another chance, we’d love the opportunity to provide a smoother experience.
Pay money, receive nothing
I waited 10 days after ordering and had heard nothing since the order confirmation email. I was buying shoes as a birthday present so arrival date was a factor. So I emailed and asked for the order to be cancelled and for my money back. They replied saying “the order is now complete” which is clearly rubbish, and gave me a tracking link that clearly stated that the shoes haven’t even been despatched yet. Also it’s big news to me that the shoes are coming from China - it said nothing about this on their website. In fact the address given is a London one. Please avoid this charlatan company. It’s clearly a scam. I’ll see if PayPal or my credit card company will refund me instead.
1 September 2024
Unprompted review
Reply from Primestreetwear
Hi Jon. Thank you for your feedback. I totally understand what you are feeling right now especially given the importance of the shoes as a birthday gift. It is stated on our website that we are a Sourcing Company and that we are acquiring the products worldwide. Regarding the Tracking Link, it actually takes 24h to 48h for the shipping tracking data to update. I would like to emphasize that our company is not a scam, and it is never our intention to mislead or deceive our customers. We pride ourselves on delivering authentic products and providing quality service. I hope we can resolve this matter as soon as possible.
Thank you for your time and understanding.
Didn’t come with tags but still good
Got a jacket I’ve been wanting for months but it didn’t come with tags? Thought that was weird. Still looks good tho and fits right.
14 August 2024
Reply from Primestreetwear
Hi Sarah! Thank you for your feedback! We’re glad to hear that the jacket fits well and looks good. Regarding the missing tags, we understand how that might seem unusual. Since we are sourcing the items they may not come with original tags, but rest assured that all of our products are authentic and carefully inspected.
We appreciate your support and hope you enjoy your new jacket!
Do not use
Cannot speak to anyone who can actually help. Rubbish customer service. Waited for weeks, despite express delivery order. Finally had order cancelled. Do Not Use.
9 August 2024
Unprompted review
Reply from Primestreetwear
Hi IJH! We’re truly sorry to hear about your experience and apologize for any frustration caused. This is not the level of service we aim to provide. We would appreciate it if you could provide us with more details about your order, so we can look into the situation and clarify what happened.
Please feel free to reach out to us directly via email, and we will do our best to resolve this for you.
Thank you for your patience, and we hope to have the opportunity to make things right.
Buyer beware this company is operating illegally
Ordered a pair of trainers which never arrived. The company then claimed they had sent a refund which never materialised. They then said that my funds were held with Stripe and they have a dispute with them and can’t issue refunds. This cannot be true, I run 4 businesses and use Stripe and you can easily issue refunds. Not only that, I paid by credit card. They are acting illegally and against distance selling procedures.
10 September 2024
Unprompted review
Reply from Primestreetwear
Hello L Norton
Thank you for your review. We completely understand your frustration, and we sincerely apologize for the issues you’ve encountered. Let me clarify what happened so you have a full understanding of the situation.
On July 2nd, Stripe informed us that they were closing our account and canceling payments made. This forced us to cancel all customer orders that had not yet been fulfilled because in that same communication, Stripe notified us that they decided to refund all customers payments placed during that time frame. Unfortunately, they also blocked our access to the funds at that point, meaning we were unable to issue refunds ourselves even if we wanted to.
Acting on Stripe’s email, we proceeded to cancel the orders, fully expecting that they would refund our customers as they had promised. However, after we canceled the orders, Stripe did not follow through. Despite our repeated attempts to contact them and urge them to process the refunds, they have failed to do so, leaving us in an incredibly difficult situation.
We have since advised customers to initiate chargebacks through their banks or credit card providers, as this has been the quickest way for customers to recover their funds while we continue to escalate the issue with Stripe.
We want to emphasize that this situation is entirely the result of Stripe’s actions. We have always prioritized the best interests of our customers and acted based on the information Stripe provided. We are still actively working to get any remaining funds owed to our customers released, and we will not stop until this is resolved.
Once again, we deeply regret the inconvenience and frustration this has caused you, and we sincerely appreciate your understanding and patience as we continue to push for a resolution.
Do no order from this site u will be…
Do no order from this site u will be disappointed I’m just lucky I used PayPal and was able to get my money back.
Placed a order it never came and I sent tones of emails never got a reply save urself the hassle
2 September 2024
Unprompted review
Reply from Primestreetwear
Hi Farouk. I’m truly sorry to hear about the issues you’ve faced with your order and our customer service. I understand how frustrating this can be and I deeply apologize. We have been receiving an enormous amount of emails daily and our customer service is trying their best to respond to each email as soon as possible.
We take these matters very seriously and want to resolve any outstanding issues. Please contact us directly via email with your order details so we can investigate and handle your concerns immediately.
Thank you for your feedback, and we appreciate the opportunity to make things right.
Reply from Primestreetwear
Hi Kashmir! Thank you for your feedback. Hoping to see you again.
🚩🚩🚩🚩FAKE 🚩🚩🚩🚩
🚩🚩🚩🚩FAKE! FAKE! FAKE🚩🚩🚩🚩
If I could give 0 stars I would. This “company” sells fakes, half decent fakes, but fakes. Bought Yeezy 350 boost size 6 and was sent 5.5.! They sent them out in a pseudo box which was of poor quality, just like the trainners. They also took two payments from my account. Luckily the bank has refunded me.
22 August 2024
Unprompted review
Reply from Primestreetwear
Hello CL. I’m truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. I want to assure you that we do not take additional payments from customer accounts beyond what is processed during the checkout process. We do not have the authority to do a double billing if the order has been paid already. But glad to hear that your bank refunded it right away.
Regarding the sizing issue and the packaging, we sincerely apologize for any inconvenience caused. We strive to ensure that all items are sent in perfect condition. If we made a mistake with your order, we would like to address it immediately.
Please contact us via email with your order details so we can resolve this issue to your satisfaction.
Thank you for your feedback and patience.
Problem resolved
Unfortunately I was sent a pair of fake trainers by this brand. The team at PrimeStreetWear handled this professionally and efficiently and were able to resolve my problem. Thank you to the team (in particular Emily) for taking this so seriously. I absolutely would purchase from this brand again as I know my purchase will always be secure.
5 September 2024
Unprompted review
Reply from Primestreetwear
Hi Isabella! I deeply apologize that you received a wrongfully authenticated product. We prioritize our customers' satisfaction all the time and I am glad that Emily was able to resolve your concern. I hope you will give us the chance to prove ourselves again in the future.
Fake goods
Do not trust this company! Was sent fake adidas sambas in a battered box.
3 September 2024
Unprompted review
Reply from Primestreetwear
Hi Michelle. I’m very sorry to hear about your concerns with the Adidas Sambas and the condition of the packaging. We want to assure you that we only sell genuine products and are committed to providing high-quality items.
Please reach out to us directly via email with your order details so we can address your concerns and resolve this issue promptly.
Thank you for bringing this to our attention, and we look forward to assisting you. We are confident in the legitimacy of our service and that we are not selling fake products.
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