Excellent Service
From 1st contact to delivery and collection of spider lift, Alex at Prime Plant Hire has been superb. Will definitely use again and recommend to all others.
10 April 2026
Unprompted review
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4.2
Great
12 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Five stars
Fast, efficient and polite service - ordered one day, delivered the next, off-hired within 24 hours, competitive rates - what's not to love about this firm. I will definitely be using them again.
22 September 2025
Unprompted review
Long reach digger hire
Alex made the hire of a long reach 30 tonne digger relatively easy. His help with insurance and advice gave us confidence to take on the task. The digger with a qualified driver friend did a fabulous job on our lake.
Alex was always available to assist during our hire and transport.
1 September 2025
Unprompted review
Hired a 13t long reach for 1 week
Hired a 13t long reach for 1 week. Very easy transaction with lots of help from Alex. If you want digger hire then you can't do much better that use these people.
28 August 2025
Unprompted review
Used this company for a 1.5T mini…
Used this company for a 1.5T mini digger for a week. Great customer service from Alex who was very understanding changing my hiring date at short notice. Very competitively priced too. Would highly recommend.
25 August 2025
Unprompted review
Excellent Customer Service
Very helpful, no hassle service. Thankyou!
3 September 2025
Unprompted review
Excellent service from Alex couldn’t…
Excellent service from Alex couldn’t get us the size we needed as we’re all out but provided bigger MEWP for the same price will definitely use again
28 July 2025
Unprompted review
Incredible service with our issued…
Incredible service with our issued solved by Prime Plant Hire within the hour and machine on site within 48 hours. Great communication throughout
31 July 2025
Unprompted review
Poor customer service.
We initially, order a digger with a breaker and two power barrows.
We paid a deposit, the digger arrived, one bucket was missing we had to travel 30min each way to collect a bucket, as they were unable to deliver the bucket.
We also, only received one power barrow, and had to chase them for the breaker.
After,we finished with the equipment, we received a notification a week later,that there was damage to the equipment and we would not being getting out deposit returned to us.
The drive collected the equipment and did not mention any damage to us.
We would not recommend this company, as its been a real bad experience from day one.
We have been in the building industry for 30 years and have never had issues with hire from any other company.
It would appear,that they sub hire the equipment from others (Brandon hire).
19 June 2025
Unprompted review
Reply from Primeplanthire
Initially a digger and two power barrows were ordered, but we didn't have one of them available which we told the customer at the time, before we processed the hire contract, so we sent one barrow with a digger. The customer was happy about this arrangement. We tried to arrange another power barrow for the customer, but others were out on hire. A bucket was accidentally missed off and as all the transport slots had been taken up that day, it had to be collected from the depot. There was an option given for delivery, but the customer said it was no trouble to collect it the same day from the depot nearby. The pecker was arranged after the hire of the digger and the tracked barrow, hence the separate delivery on that. With regards to the damage and in response to this review, we have delivery images and collection images and enough evidence to prove it was damaged by this customer. Since, we have retained the deposit and the customer has been requesting it back when we reserve the right to retain it in the event of something like this, as stated in our T&Cs.
From the first discussion
From the first discussion, the experience has been excellent. Alex worked with me to find the best but also most economic solution for my crushing and garden landscaping work. The excavator, dumper and crusher were all in good repair - the rhino crusher only had done 35 hours! Great communications on pick-up and deliver. The icing on the cake was that my deposit was returned in record time. Well done Prime Plant Hire - first class. I will be back.
2 June 2025
Unprompted review
Reply from Primeplanthire
Hi, many thanks for your review. Great to hear that you were happy with the plant you hired from Prime Plant Hire. If you need our services again, please drop us an email on info@primeplanthire.com or telephone 0330 236 6830 and we'd be happy to assist you. Kind Regards, The Prime Plant Team.
Brilliant customer service.
I recently used this company as I needed a micro digger at short notice and didn't really know what I looking for. Alex made the process very simple and stress free. The customer service is second to none. I would highly recommend this company.
31 December 2024
Unprompted review
Poor/incompetent Service Prime Plant Hire
Tried to hire a 10m scissor lift from this company and they delivered an 8m one. Spoke to the managing director (possibly a one man band) Alex and he said he could rectify it if we paid the transportation costs.
We requested a 10m scissor lift, paid for and was invoiced clearly for a 10m one and he said we had suggested we only needed an 8m scissor lift by asking for a 10m one as he assumed this would meet our working height requirements without asking us any questions.
Also not sure if they actually own any plant equipment as the equipment was actually provided through another hire company who told me it was an 8m scissor lift that was requested.
Cowboy comes to mind.
30 December 2024
Unprompted review
Reply from Primeplanthire
Hi Stuart,
I'm sorry to hear that you feel this way about our company.
Your company enquired about a scissor that would reach 10m. That is the scissor lift that was supplied (10m working height/8m platform height) but what became apparent after the machine was supplied to you is that you needed a 10m platform height/12m working height scissor.
First we received a message from your company, Primal Strength, to say there was no charger with it, so we delivered a standard 110v transformer and lead the same day to your company.
Standard 110v transformer and cable are not supplied as standard with these scissors, as majority of clients would have their own 110v transformer and lead and hire companies wouldn't hire these out with scissor lifts unless requested by the customer.
Your company requested for the scissor lift to be uplifted and replaced with a scissor lift that could reach higher. We offered to swap this machine on 27th December (day after boxing day, we were closed but offered this option to you) A response from your company wasn't received until 30th December. Your response was, that you would not accept any additional cost for an error that had nothing to do with you.
We explained that it would be an increased rate for a scissor that reaches a greater working height of 12m/platform height of 10m and there would be an additional delivery charge. Your company weren't willing to accept this, so an uplift was arranged.
Your company has now requested a full refund. The 10m working height scissor has been used as your worker was on it when we tried to collect and had been used, we sent out a transformer and lead same day, offered to collect the scissor and upgrade it for you, we feel we have gone above and beyond customer expections in this instance but all these extra things are additional costs our company has to charge on to the customer.
We also only charged a £150 refundable deposit with the hire, which has already been used up with all the additional charges for extra deliveries/accessories etc.
We would kindly ask you to remove the review from this platform as it is inaccurate and misleading and doesn't help your company Primal Strength, yourself as an individual and our company Prime plant hire.
Our google reviews are 4.9 and we currently have 49 reviewers that have experienced excellent service from our company.
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