Prime Design Agency Reviews 16

DO NOT BUY FROM HERE!
We ordered our so called "Italian leather" couch 3 years ago and it has rips and stains, we never used the headrests since the beginning since they're malfunctioning, they advertise that it's real leather but after many conversations back and forth according to them only on the "seated parts" so the rest is faux leather, which is still hard to believe see the pictures for proof.
- Fake advertisement.
- Horrible customer service, never pick-up the phone, lack of responding via e-mail or if they respond it'll be 30 days.
- Don't compensate or come up with a great solution to keep the customers satisfied.

Horrible, horrible, horrible, horrible, horrible!!!!! They don’t follow through, it took an additional nine months to finish my site, after going live with it completely UNDONE!!! I would not use this company for anything! If you do, please know that you have been warned. They are the worst design company that I have come across period!!!!

As I did not know exactly what I was looking for I made many requests for changes on my website during development. I now have a fully interactive website that I am in control of. There were some delays but ultimately what I was delivered was above and beyond my expectations.

Started in April and we still do not have a website.
They never seem to get changes correct.
Every month we end up dealing with a different person.
We have spoken with them, and they now promise to complete our project.

This company is a disaster. They took forever and then just try to sell you everything you don't need or that is required to make a site functional. I paid and now my website is down after only being up for a short time, and now they want me to buy more items. I should have stuck with my quicken site I had for years with none of the BS these guys give. Stay away!!!!

Scam company - Fraud marketing & sales staff. I had given deailed requirements of what kind of ecommerce platform i need. Indian guys started calling me in visibly artificial english accent , i let it go and tried to focus on what they can do for me. I asked for thier past work which was similar to my needs. He gave me 3 website names They gave me 3 names : 1.skooli.com
2.. hirelevel.com

Both websites had lot of simialrity to my work. i was extremely happy. I asked him to give me one contact at those customers whom i can talk to and confirm how was the development timeline etc. He said it is confidential and he can not give me any name. I felt odd. I decided to do due diligence. We emailed them and asked them about if primedesignagency has done the development for them. They informed us that they do not know them. I have asked for clarification on this from the sales person and his manager multiple times but suddenly they stopped replying to me or contacting me.

I in quired about their Oakland office in california, i have been informed that they are changing their office so i should not go there as they wont be able to meet me.

Those are best of the best! I have used services to create our website and very happy with that. Easy to work and on timely basis.
Mr. Marlon thanks for your help.

The communication of the team really helped us throughout the project. While working together with the team on the open-source development of our website, we were continuously updated about the progress, and I’m glad I chose them.

These guys are a scam, this guy i spoke with calls me from different number and teases me everyday. He doesn't even speak in English sounds like an Indian. I spoke with them to get a website not to be harassed by an illiterate representative. i wish i could rate them ZEROOO

We loved working with Prime Design Agency. The team is very knowledgeable, responsive and friendly. They built a professional website for us and we are very pleased with the result. I highly recommend them !

UPDATE: As you can see, my review has been verified, so I bought from Prime Design Agency and my nightmare was real. To resolve this, I had to take it all the way to filing a complaint against my bank for not ensuring that my money from Prime Design Agency was refunded. I was given that refund, even though Prime Design Agency refused to refund me because I had SO MUCH proof. So, if you have issues, maybe consider filing a consumer complaint about your bank if they refuse to refund your money from these scammers.

This is a SCAM. Be aware. Go look at their BBB profile. DO NOT TAKE MY WORD FOR IT. GO AND LOOK FOR YOURSELF. There is no mystery here; it's a hustle.

I canceled within the first hour of even discussing the website and they have been giving me the run around since then. I am in the process as we speak of reporting them. Do not do business with these people.

I contacted Prime Design Agency and delt with James Anderson to develop a website for my photography business (Dale Blake Photography). I didn't have a lot of knowledge about website development but James was there and helped me through every part of the development of the site. It is now up and running and looks great. James was very patient and helpful throughout the entire experience. If you need a website, Prime Design Agency is great choice.

I had a good experience working with Prime Design agency. They have designed several logos for me and my website. My company deals with providing coaching and healing services to people.
They were responsive and completed all the changes I asked for on time.

Wow that’s all I can say about this company. They have honest reviews removed because they don’t want to be outed. Please do yourself a favor and look for someone else they will take your money. 100% guarantee is a fake and they will tell you they will refund your money and they don’t. I will continue to spread the word honestly about this company and continue to write reviews. Trust pilot stop letting them flag honest reviews!!!!!

This company is a horrible please read this review before even thinking about doing any kind of business with this company. August of 2021 I paid Prime design agency $2,850 to design my website. Not only did they not design my website they kept on having other employees calling me every week to try to upsell me on things I shall never receive. When I would write them on 24designdesk.com which was the platform they gave me to communicate back and forth I would never get a response from anyone I would contact them everyday and every day I would be speaking to a different employee who knew nothing about my project. This is wrong and very unprofessional on how they treat small business owners you trust them from an American to an American please do not do business with these people I have already filed a complaint with the better Business bureau and contacted my attorney. I am willing to spend what I have to spend on an attorney to make sure that this doesn't happen to anybody else this is ridiculous I don't know how they can get away with this. I'm sure the 80% five-star reviews that they have are written by their own colleagues within the company. Please do not do business with this company ever.

Terrible service.
Company offers a money back guarantee that they do not honor.
The staff aren’t based in California and the service is comparable to a conveyor belt lacking passion and interest for your brand.

Sales people work harder than the creative team.

When asking where they are based they will not tell you. When asking for the owners contact info they will not tell you.