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Smog-store.com Reviews 523

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TrustScore 5 out of 5

4.9

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and often ahead of schedule. Many people appreciate the smooth ordering process, from payment to shipment, and the excellent communication provided throughout. The quality of the products is frequently highlighted, with consumers expressing satisfaction with their purchases. Reviewers also commend the customer service for its politeness, helpfulness, and responsiveness. The overall sentiment indicates a highly reliable and user-friendly experience, with many customers planning to order again due to the consistent quality of service and products.

What people talk about most

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Order

Reviewers express high satisfaction with the ordering process. Many customers highlight the smooth,... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and reliability. Many... See more

Product

Users describe positive interactions with the product. Many customers appreciate the ease of choosing... See more

Customer service

People report positive experiences with customer service. Customers appreciate the responsiveness and active... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smooth. From ordering to payment and shipping to Denmark 👍🏻good products - nice packaging and customer service kept me updated from start to finish. Only wish is to be able to pay o... See more

Rated 5 out of 5 stars

I'm so glad I found this store. The people were very polite, they answered all my questions before I placed my order, there's a large selection of products on the website, and the delivery was super f... See more

Rated 5 out of 5 stars

I ordered for the first time but I won’t be last for sure! Everything went so smooth from payment to shipment with tracking number. Packaging couldn’t be any better too. Very responsive and active cus... See more

Rated 5 out of 5 stars

Everything legit and fast! I used their website to buy Iqos Terea in France that were not available, and they sent it and delivery was fast, like 5 working days. Great communication too for the tea... See more

Company details

  1. Tobacco Shop

Written by the company

TEREA, DELIA and LEVIA for IQOS, NEO, VEO, RIVO and VIRTO for glo, FIIT for LIL delivery throughout Europe. Buy TEREA online. Best service and fastest delivery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

523 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Overall great experience

Overall great experience.
Excellent communication plus tracking number.

All you need! Would recommend and will use it for sure again!

Thanks!

21 November 2023
Unprompted review
Rated 5 out of 5 stars

It was my first order

It was my first order. Everything was processed quite quickly. Replies to questions that arose came nearly immediately. Delivery time was a bit long but finally I got everything I have ordered.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy with ongoing contact

Everything went really well. The delivery was super quick and there was great ongoing communication from the order placement until the date of delivery.

I was a bit skeptical in the beginning, especially as almost all of the reviews on Trustpilot were done by users with exactly one review (like myself).
I usually don‘t rate platforms but as this is the only way for follow-clients to get an idea of what to expect, I decided to write a review this time.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

All went very well, prime service! received in time and very well package... also the team follows up on any questions. i highly recommend.
posted from Belgium.

13 November 2023
Unprompted review
Rated 1 out of 5 stars

All the people that are putting reviews…

All the people that are putting reviews have only 1 review in their library, it's like they created fake accounts and did only 1 review with it. So I would never use this website, it doesn't look legit.

16 November 2023
Unprompted review
Smog-store.com logo

Reply from Smog-store.com

Hello:)
We still hope that you will make at least 1 purchase from us and change your opinion about our store.
Best wishes from the PrimeSmog team!

Rated 5 out of 5 stars

Great service

Great service, fast communication & quick delivery! This will not be the last time where I will buy my blue selection! :)

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Perfect experience :-)

Really exciting that I found this website. Quick delivery, friendly and fast contact, shipment tracking via DPD. I ordered from Germany and definitely will order again and again!
Excellent! Thank you!!

27 October 2023
Unprompted review

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