Prime Library Reviews 6

I am still awaiting delivery of 3 diabetic books I ordered contacted them heard nothing. A total disgrace I cannot afford to waste and be conned out of my money.

I found an advert for 3 books on Facebook and against my better judgement, as I would not normally buy from that site, I decided to try. There was not allot of value £24.90 but the books looked good. Imagine my shock when an email arrived with a down load. I contacted the seller, making it clear I did not want a digital download, I wanted the books & requested a full refund. Although it stated digital down load at the end of there online offer, it was well beyond the ordering process, last page, tiny writing. I thought this at best disingenuous and at worst deliberate. They said they would look into it, I heard NOTHING. As a Christian I gave them the benefit of doubt, but I emailed several times, tried to contact via the main site (which was out of use) and after 7 days + I decided to escalate it to PayPal, who promptly refunded the cash. All I wanted was the books, but I guessed they must have a direct link, but NO, next email I got, having been ignored for over a week, arrived promptly was a threatening legal email demanding I reinstate the £ and that they were instructing solicitors and had copied them in to the email I received. They clearly had not, or at least it was not shown on CC, perhaps BCC. I contacted PayPal who were excellent and suggested I block the email address and report it. I wait to see what happens next. Others on here seem to have had similar problems and received emails from a Daniel Begum, believed by them to be a BOT / Ai, I'm not sure myslef. I wouldn't touch this outfit again with a barge pol as we say in the UK. Beware

I did not receive the books I ordered in February, and ever month since then they have tried to take more money from my credit card, luckily the payments were declined by CC company.
You cannot contact the company, total scam

Ordered 3 books, 1 offered as large print plus express postage £6.90 - money back guarantee
email notification 'order is on its way' - in meantime can download. what point is there to large print on a small screen.
the contact is only a robot. and only then the t&c state no refunds, even for postage!! Daniel Begum is a con trickster

I ordered a physical book, was sent a cloud link pdf.. all emails were answered by an AI that failed to read my emails

I ordered some cook books from this company in February and never received any, I've sent emails to them and even asked for a refund, with no success.