Primalfurnishings logo
Visit website

Primalfurnishings Reviews 

282
•
TrustScore 5 out of 5

4.8

Sofa Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive promptly and the delivery drivers are exceptionally helpful and polite when bringing items inside. Consumers are also thrilled with the outstanding quality and comfort of their new furniture, describing their purchases as beautiful, luxurious, and supportive. Some reviewers were not happy with certain aspects of the product quality, mentioning specific issues like firmness or unexpected wear over time. A few people also noted minor inconveniences regarding the delivery schedule or slight product conditions upon arrival. People appreciate the overall purchasing process, though these few details highlight areas where experiences can occasionally vary.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and reliable shipping... See more

Product

Customers consistently note positive experiences with product, praising the amazing quality, beautiful... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional service. Consumers... See more

Quality

Consumers find quality to be positive, frequently praising the amazing prices and comfortable, luxurious feel... See more

Service

People report positive experiences with service, highlighting the friendly and helpful team that goes above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ABSOLUTELY FAULTLESS I am OBSESSED with my new sofa, went for the Carnaby as perfectly advised. It literally is my best purchase to date this year, I am so happy to choose this company for my sofa.... See more

Rated 5 out of 5 stars

Good competitive price for the product. Sofa is good quality, a little firm but spacious. Easy to attatch together. Came a little late on the day, but was delivered only 6 days after ordering, in... See more

Rated 5 out of 5 stars

From the off this company were fantastic! Brilliant customer service. Quick communication. Delivery guys also great. The sofa itself, we are in love with it. And it came a few days early!! Fiv... See more

Rated 5 out of 5 stars

An amazing local furniture company. Customer service is great and they can deliver within a good time frame. I ordered my sofa on Sunday 22nd March and it was delivered on Wed 25th March. We were upd... See more

Company replied

Company details

  1. Sofa Store

Written by the company

Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service

Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(282)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy with my sofa!

Good competitive price for the product.
Sofa is good quality, a little firm but spacious. Easy to attatch together.
Came a little late on the day, but was delivered only 6 days after ordering, instead of the standard 7-10 days, so it actually came early.
Delivery guys polite and efficient.
Happy with my product and the service!

10 October 2025
Rated 5 out of 5 stars

Amazing

Amazing guy Sam, customised my bed to how I wanted it ( I had a 6ft head board), fast delivery (mine was within 2days) price was amazing and the delivery guys even put the bed together (2 lovely polite guys) bed is amazing quality and very heavy mattress out of this world best night sleep I’ve had in a long time defo going back

22 September 2025
Primalfurnishings logo

Reply from Primalfurnishings

Thank you so much for taking the time to share your feedback! We're so glad to hear you had a great experience and that you're enjoying your new bed and mattress.
Thank you again for choosing us.
Primal Furnishings

Rated 5 out of 5 stars

Fantastic sofa!

Sofa looks great, great quality, could not have asked for much more! Also the boys who also delivered it were fantastic, proper nice lads, kept in contact when they were stuck in traffic and brought the sofa in for me no hassle.. 10/10 service!

30 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look