Pride & Pinion Reviews 

896
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for providing detailed guidance, answering questions promptly, and making the entire purchase process completely smooth and stress-free. People also deeply appreciate the remarkably quick delivery times, competitive pricing, and the wide selection of quality watches available. Some reviewers were not happy with certain product details, noting specific issues such as incorrect watch sizing, straps that were far too short, or unexpected scratches upon arrival. A few consumers also mentioned receiving items with broken movements or experiencing frustrating communication delays and a general lack of professional service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that watches arrive in perfect... See more

Staff

Users describe positive interactions with staff, highlighting that team members are extremely helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting a transparent, fast, and smooth process from... See more

Delivery service

Customers had positive experiences with delivery service, highlighting fast shipping, very secure packaging,... See more

Customer service

People report positive experiences with customer service, highlighting first-class communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw a Hamilton Jazzmaster Open Heart 40mm online and fell in love with it. Remembering P&P were agents, courtesy of Nico Leonard's excellent YouTube videos, I reached out on Monday (a Bank Holiday,... See more

Rated 5 out of 5 stars

Amazing customer service from Mark and nothing was too much trouble. First class watch purchased for a special occasion and could not be happier! Excellent condition, box, papers, free cleaning k... See more

Rated 5 out of 5 stars

I ordered a Tissot watch for my fiancé for our wedding day. Unfortunately through no fault of their own there was a delay with the courier, but I was contacted straight away by Sophie, who informed me... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with mark, couldn’t have been a better experience. I wasn’t quite certain on what i wanted Mark made sure i knew all of the options before i committed. he was able to sou... See more


Company details

  1. Watch Store
  2. Watch Manufacturer
  3. Watch Repair Service

Written by the company

The First Dedicated Luxury Watch Boutique on the Island of Ireland.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

896 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(896)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Professional service

Professional service. Delivery very good. Over night from Belfast to UK
Only down side was I had to buy a new strap for the watch. I enquired about the length of the strap and was told it would fit. Unfortunately the strap was far too short. This would have put me off purchasing. A additional expense I wasn’t expecting. Can’t fault the watch. Excellent condition

22 April 2026
Rated 5 out of 5 stars

Amazing experience with Luke from Pride…

Amazing experience with Luke from Pride & Pinion.
Bought a Rolex GMT-Master II “Batman” and the entire process was smooth from start to finish. Communication was excellent, all my questions were answered honestly and professionally, and the watch arrived exactly as described.

Super happy with the watch and the overall experience. Would definitely buy from them again. Highly recommended!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

5 star experience

The whole process was fantastic, from sourcing the watch right through to collection... Absolute pleasure to deal with & great communication along the way.. Would highly recommend.. Thanks again

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was quick and easy

The whole watch sourcing process was so quick and easy, with Mark so keen to offer his advice and pass on expertise, making dealing with him a pleasure. He made sure I was happy with the watch and always offered to provide more pictures if I wished. Shipping was so quick and Mark was always keeping me updated when the watch was being shipped over to him first for checking. I would definitely recommend going through Mark and Pride & Pinion as a business, and will hopefully be purchasing something else in the near future.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Can’t recommend Pride and pinion enough! Exceptional service provided by Mark who went above and beyond what was asked! Thanks so much!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Third time buying a watch and can’t complement Mark enough. Extremely professional and helpful. Would highly recommend. A+++

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service and a shoutout to Mark!

Made my second purchase with Pride and Pinion, couldn’t have gone any better!

Fully transparent, great advice and overall a fantastic service!

Mark was great from start to finish, was a pleasure to deal with him and would recommend him to anyone looking for a new watch!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is how I measure a…

Customer service is how I measure a retailer, i purchased a relatively low value watch in the grand scheme of P&Ps portfolio.
Nico has taken the time to call me on 2 occasions now to help with issues (out of his control). This is true customer service at its finest!!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Rolex Daytona

I was sceptical about purchasing a Rolex from the Gray market due to the horror stories that you hear online. However, after logging a query with the team asking for advice, Mark called me for a chat. He was knowledgable, professional, patient and accommodating. I instantly knew he and Pride & Pinion were a safe pair of hands. Within 3 days, my watch was sourced. They verified the piece and delivered to me sized and ready to go. I could not fault this experience at all.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

100 percent happy

Great experience, got exactly what I wanted, very flexible concerning time of delivery. Overall very highly recommended. My contact was Mark, could not have done it better and was always availablefor me via email and whatsapp.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently received my Rolex Submariner…

I recently received my Rolex Submariner in the mail — wow! This piece is truly in fantastic condition. The quality and condition are perfect, and the fact it’s a full set really tops it off.

Mark I want to say how grateful I am for your honesty and the way you handled sourcing this watch for me. Everything you said has proven to be true, and I really appreciate the transparency and trust you brought to the process. Your integrity absolutely lives up to the reputation Pride & Pinion has built.

Thank you again Mark.

26 February 2026
Unprompted review

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