Pride & Pinion Reviews 874

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the watch-buying and selling processes smooth and enjoyable. Many people highlight the excellent service, noting quick replies, efficient handling of requests, and a genuine commitment to providing a positive experience. The quality of the products is frequently mentioned as outstanding, with watches arriving exactly as described and in perfect condition. Reviewers also appreciate the seamless user experience and the reliable delivery service. However, some customers experienced issues with delivery delays, incorrect watch sizing, or receiving the wrong product initially. A few people also noted that promised merchandise was not always included, and some expressed dissatisfaction with the availability of certain watches after inquiring.

What people talk about most

Product

People report positive experiences with product. Many customers praise the watches, describing them as... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the exceptional... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their interactions as fantastic,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an outstanding experience with this watch company! From start to finish, the service was top-notch. Mark, who handled all my requests and questions, went above and beyond to make sure everything... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from Mark and nothing was too much trouble. First class watch purchased for a special occasion and could not be happier! Excellent condition, box, papers, free cleaning k... See more

Rated 5 out of 5 stars

Great coms with knowledge and quick replies, the pieces themselves were as described and delivered in a perfect condition. Didn't get any merch that was promised but really who needs another tshirt... See more

Rated 5 out of 5 stars

From the moment I first walked through the vault doors in Pride & Pinion I knew I was in great hands. Mark's professionalism and deep knowledge of the industry made the entire watch-buying process an... See more


Company details

  1. Watch Store
  2. Watch Manufacturer
  3. Watch Repair Service

Written by the company

The First Dedicated Luxury Watch Boutique on the Island of Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

874 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service!

Absolutely wonderful experience here, took their time explaining each watch I tried on and were respectful of my budget. Will absolutely be coming back in the future to buy again.

19 October 2024
Rated 5 out of 5 stars

Massive thank you from Gambulls Casino

Gambulls Casino recently had the pleasure of working with Pride and Pinion, and I must say, their service exceeded all expectations from start to finish. From the moment I reached out, they were attentive, knowledgeable, and went above and beyond to ensure I found exactly what I was looking for.

Massive shoutout to Chris, who truly made the experience unforgettable. His expertise and passion for watches were evident, and he took the time to guide me through the entire process with patience and care. Every question I had was answered in detail, and I never felt rushed or pressured at any point.

The quality of the product, combined with the top-notch customer service, made this a seamless and enjoyable experience. I couldn’t recommend Pride and Pinion enough—especially if you’re lucky enough to work with Chris!

Thank you again for everything! And our customer who won the Rolex was over the moon!!!

3 October 2024
Rated 5 out of 5 stars

Online order

Big thanks to Mark who helped me with al the steps to complete my order. Top Service! Very happy with my new timepiece!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Well worth the wait

Well worth the wait, great company. Lovely buying atmosphere, friendly staff and incredible selection of watches.
All well looked after and as advertised.
Thank you for adding to my timepiece collection

27 September 2024
Rated 5 out of 5 stars

Top class service received

Top class service received from the team and in particular Graham. Not being based near the Pride & Pinion location communication was done via WhatsApp. Initial queries were reviewed quickly and a personal video was carried out swiftly to provide the detail needed to allow me to make a clear and informed decision on the purchase of a watch. In addition I was after a watch travel role, same level of detail was provided, nothing was too much to ask. Communication was great back and forth which made me feel like a valued customer. Watch and travel role were received a few days later... just perfect!

Would certainly purchase again from Pride & Pinion. I would suggest anyone considering one of the watches or accessories to not just click the buy it now button but reach out to the team who will make the whole process feel much better.

3 October 2024
Rated 5 out of 5 stars

Great overall experience at Pride and…

Great overall experience at Pride and Piñon. Graham was first class from start to finish sorting an amazing deal on a luxury watch. Nothing was too much for Graham from start to finish. Couldn’t recommend P&P and Graham enough 10/10.

26 September 2024
Rated 5 out of 5 stars

Graham for knighthood

Graham was brilliant, 1st class service, only thing that let him down was that he didn't offer me a beef butty! but if this man isn't awarded an MBE for 1st class services given in the time piece selling industry, then i don't know what this world is coming too, Graham gets my vote !! :)

19 September 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

Luke was very helpful and kept me updated through the whole thing. Watch was in excellent condition.

23 September 2024
Rated 5 out of 5 stars

Highly Recommend Graham at Pride & Pinion Belfast.

Graham at Pride & Pinion Belfast was world-class. I was looking for a rare birth year Cartier watch in a specific model that is not very well known. Every step of the way Graham was on it, super communicative and upfront and we found the exact watch in Belgium, it came with its original box, papers, original purchase receipt, and everything. I'm delighted, truly a timeless piece. This is the 3rd watch my family has purchased through Graham, he's a total pro, I have already told him what's next on my wish list :)

27 August 2024
Rated 5 out of 5 stars

Future Baller

I’ve always loved high-end watches, but never been able to afford them. I’m at a point now where I probably can afford a decent entry level watch, but I think it’s important to start from the ground up so I purchased a couple Casios. I love the fact that they have watches for $80 and you can work your way up to 400K. Very motivating and great assortment.

20 August 2024
Rated 5 out of 5 stars

Mark was amazing start to finish…

Mark was amazing start to finish couldn’t recommend enough! I ordered a watch as a wedding gift for my now husband! He was so professional and we both managed to keep it a secret somehow! The customer care was amazing and when I went in to collect the watch everyone was so welcoming, if you ever need a watch, Mark is your man🙌🏽

15 August 2024

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