Priceless Car Rental Reviews 

The detailed information on the 3rd party website compared to the actual imposed fees added once you are at the rental agency in Humble, Texas' location are very misleading to say the least. Also, the fact that you can call the only contact number available about 20+ times and get a quick music intro just to hang up on you about 5 seconds later does not help when you are in need of customer service. Lastly, the greatest concern is that you have absolutely no contact with a physical person. Everything is done via video conference at the site that is built around a 3rd world environment. As long as I was at the location, for about 45 minutes dealing with the rental process, EVERY single conversation I heard and interactions where completely negative. Not one positive conversation could be heard. The pricing, the customer service, the delays, the forced EZ pass for toll charges, the additional fees added (although the receipt show the total price including "mandatory" taxes and fees), the disconnect, etc. Honestly, if I could give this a ZERO star review I would. The only plus to the entire experience was the vehicle quality was descent. That is all I want to say about that...

After over two months of calls and trying to get in contact with corporate I finally got the corporate phone number!
This was the absolute worse experience ever! Bald tires, dirty car, nasty customer service people, bait and switch charged for INS I don’t need
Call: (877) 877-1400 For corporate to complain!

I usually don’t write reviews, but my experience with Priceless Rentals was honestly horrendous and I need to warn others. We had a confirmed booking, paid in full, and even got a payment receipt with a promised pickup time of 10 AM. But guess what? They didn’t give us the car until 12:45 PM — over two and a half hours late! Why? Because they overbooked.

When we arrived, there were five other people waiting just like us, all frustrated and stuck. The staff was not only rude but downright aggressive. When we asked what was going on, they just said “you’ll get your money back” — like that made everything okay. They made us wait on purpose, it felt like they were trying to wear us down.

By the time we finally got the car at 1 PM, we had already missed two important house viewings we’d scheduled that morning. And it only got worse. We had booked through a third party and already had insurance arranged, but they refused to accept it. Instead, they forced us to buy a more expensive insurance through them. No apologies. No accountability. Just anger at us for complaining.

The customer service was a joke too, put on hold for 18 minutes straight, and when we finally got someone, they were completely useless. And the worst part? It’s been 20 days since the rental, and we still haven’t gotten back the $200 security deposit they took from us. No communication, no updates, nothing. Can't speak to them because they keep putting us on hold.

This was my first rental with Priceless. I flew into Fort Lauderdale, Florida arriving at 6:45am and went to the designated pickup area for the shuttle to take me to the off airport rental site. I knew there would be a wait because I understood the office opened at 7:00am on Saturday; at 7:00am I called the office to request a shuttle as the sign said to do, no answer after 3 attempts. Other shuttles from other companies came by more than once before Priceless's finally showed up at 7:30am. When I initially booked the rental online my total stated $576.00 which included $500.00 deposit; when I got to the counter I was told the deposit is $1000.00 for Florida residents, there was no indication of this on the website; I agreed to continue with the rental at that point. Doing a walk-around of the vehicle (which I did by myself) I noticed apparent damage to the front bumper, which I mentioned to the counter person (she claimed to be the manager); I had to forcibly insist that she come out to see what I was referring to, she said they already documented the damage . With some reservations I eventually got into the vehicle and headed out. Getting on the freeway to Miami, I noticed the vehicle "stuttering" when coming up to full speed, I seriously considered turning around and returning the vehicle but because I was there to attend a friend's funeral, I kept my fingers crossed and kept going. I returned the vehicle without incident two hours earlier than I intended that afternoon. On asking, I was advised that my deposit would be returned 20-30 days after rental return, which I should have noticed in very small print on the contract. The deposit was returned 7 days after return perhaps because I called to complain. This was a terrible experience, I will never rent with Priceless again and I would advise anyone not to.

I wish I could give them no stars they are horrible and their customer service is non existent. They wouldn’t take our I dirt for coverage and because we cancelled the rental they told us to leave their office July 30th in Tampa fl and I had 3 little girls with me we had to stand in the heat. The drive was disgustingly rude! I should had read the reviews before renting from here. Needless to say my daughter had to leave work early to come and pick us up. Oh and they were late picking us up at the airport because their office is in no mans land don’t be filled they are not near the airport. I will be contacting the better business bureau and reporting them. Economy Rentals should do business with people with better customer service and integrity. They didn’t care to have 3 little girls waiting out in the heat. These are not people who you want to rent from! You get what you oay for you pay cheaper for cheap service!

Priceless car rental Zürich is a scam, do not rent a car from them. I hired a car for 5 days recently. When hiring the car I inspected the car together with priceless employee and we took the pictures of the car at the same time. During my 5 days stay I drove the car very carefully only on the highways and some suburban roads. On return the car was exactly in the same condition as when I hired it. There was pre-existing damage on right side of the front bumper which can’t be seen from the top, to see that you have to get down very low(almost get under the car) which I did not see when hired the car. Upon returning the car employee pointed out the damage and blamed it on me. After an hour long arguing they still charged me $600AUD. When I was picking up the car I asked them if they offer any extra insurance so I don’t have such issues but they don’t have any cover to offer because they want to scam people like this. Also when I was hiring the car I was under the impression that I was picking up the car from Zurich Airport as I requested but once booking was done I received the confirmation email which stated right at the bottom in very small letters that renal office is outside the airport and there is shuttle service at the airport which is also a lie, there is no shuttle service. When I called the office about it they asked me to catch a taxi and come to the office. It doesn’t end there I booked a SUV and given a sedan, the excuse was there are no other cars available.

We rented a low cost car in June. Was supposed to be a Toyota RAV4 or equivalent, we were given a Nissan Kicks. More importantly, I prepaid, at the location they charged again and put a $500 deposit on my credit card which was never returned. For a 4 day low cost rental I was charged $764.67! I have spoken with a couple of nice people at the corporate office but no results. I will never use this company again!!!

BEWARE! I booked them through Kayak and it was sold as Priceless Car Rental and their contracts are for Nifty Car Rental. I received a text message from them after paying Kayak for the entire rental saying that they require the rental amount, plus a $400 deposit for CC or $550 deposit via debit card. Also that the vehicle could not travel beyond a 300 mile radius and that once I arrive at the car rental facility to call for pick up service. NONE of this was on the KAYAK site when I booked this. I had already paid them and was not getting a refund so I paid the deposit and was promised it would be refunded within 7-10 business days. I called on the 10th day and they said it was showing pending the refund of $550.00. It is now the 12th business day waiting for the refund and I had to put a claim with my bank so they would refund the funds promised. STAY away!

If I could give this company no stars I would have. If you do not live in Florida do not rent your car there. They have HIDDEN FEES that are over 3-4 times the price that was in the initial contract. They ask you to take EXTRA insurance even though your own insurance covers the car rentals (with a 2 millions dollars cover) and yes it covered a rental in the US it was clearly written. We ended up renting elsewhere. Oh! And the shuttle never showed up (after a 40 minutes wait time) and we texted them numerous times.

BAIT & SWITCH! HORRIBLE CUSTOMER SERVICE from the head company down to the Franchise. Rude service at Miami location from the start. They hook you online with a low price ($124 via Priceline) the prepaid amount will be lost if you decide not to rent from them after arriving and being hit with additional charges for tolls & Insurance. You can not use your own transponder (I was using Priceline and the Priceless Policies on that web site does not match what is written on the Priceless Miami web site) Then we were forced to buy additional Insurance (they accept Allstate & deductible has to be lower than $500 which it was but they still declined). New charge $450. Then they over charged my credit card $675. Miami never returned my phone calls. Worked with my credit card company to successfully recover the overcharges. I reached out to the head company they sent out a mass email to 10 key people (including the director) and got ghosted when asking why my insurance was not acceptable after meeting all the written policy requirements. Will never use again!

DO NOT RENT FROM HERE! What a sh*t show. One person behind the desk on Friday morning and she had ZERO sense of urgency while 12 people were in line for 2+ hours! The car was NOT clean when it was given to us, the gas gage was NOT on full (despite the contract saying it was) and the mileage was not what was listed on the contract. Be sure to take a pic of your dashboard before you leave the lot. The cost was also about 3x's what was quoted online. Also, they only ask you if you want basic or full insurance. When I told them I don't want either, they said I could only opt out of using theirs if I owned car between 2020 and 2025...what?? How does that even make sense?? I even had to show the proof that my car was a 2020. So stupid. Terrible experience, use another rental place.

Pretty bad experience at Priceless in San Juan, PR. First car had the driver's door handle broken from the inside. They exchanged the vehicle without a problem the next day.

However, they force you to purchase their insurance or will not rent you, which is illegal. They also force you to purchase their toll plan or will not rent you.

I rented from 6/6/25 to 6/17/25. Today is 7:7/25 and I still have not received my $250 security depisit in spite of having called them 3x.

We booked a rental through Expedia with a total cost clearly shown as $187.49, including all taxes and fees. Upon arrival at Priceless Car Rental in Tampa, we were told we owed an additional $351.66 in "mandatory insurance" and other surprise charges. Our personal insurance was not accepted despite being valid, and we were forced into overpriced coverage. Expedia has been slow to respond and has not taken responsibility for misleading terms or for vetting a clearly predatory vendor with a history of similar complaints. We spoke to several other customers who had the same experience. Beware of opaque Expedia deals — and avoid Priceless Car Rental at all costs.

I rented a car from them. It took 3 and a half weeks to get my $350. Deposit back. One week later they took it back out of my account without my knowledge. Because someone there didn't do it correctly. Now it's been 2 weeks and they still have not returned my money. With all there hidden fees the ca costed me an extra $300 to begin with. And now I'm still out the other. In total they changed me right at $900. To rent the car for 9 days. I've never had problems like this over the years with any other place.

DO NOT RENT FROM THIS COMPANY!!!!! They will take your money, leave you without a rental car, try to charge you thousands of dollars and ruin your trip.!! Every single one star review I totally agree with as I had the EXACT horrible experience. I will NEVER GO THROUGH PRICELINE again as they seem to not care who uses their site to rip people off!!! again...DO NOT RENT ANYTHING THROUGH PRICELESS CAR RENTAL they are only in the business of taking your money ,getting your card info and not renting you a car!!!

Horrible company. Warning, do not use. They dont take amex, so you have to pay 30 dollars a day more plus 500 security deposit. Its in the middle of nowhere and once there, you are trapped.

I had a bit of a problem when I first got there with my car rental, but the ladies in the car wash department made it a lot better they got the car cleaned up for me in a timely manner and we’re now returning my car. They was so nice young lady named Carla and Laura. They end my trip well. And when I got in my shadow, Mr. Salvador treated me with the utmost kindness thank you you guys

Not real happy with the rental experience at all.
I went through Expedia 1st mistake. I’ve rented car on every vacation and this was the 1st time I was required to use their insurance at $30 plus per day. So much for getting a deal.
They also require the use of their sky pass.
The car play maps were not loaded and couldn’t get it to connect. The wiper blades were so worn out I had to pull over on the freeway when it rained.

This place is an absolute scam.
The customer service is awful and don’t speak English, or at least spoke off a script and didn’t ‘understand’ a single word we said.
This company makes you put hundreds of dollars down for a deposit on your charge card and tell you you will receive that deposit back in 14 business days. 😐
The car we got was breaking down and we got one of the best looking cars in the lot, so my guess and what I’ve seen from other reviews is that if you don’t rent the most expensive car it will be worse than our broken car that was barely decent.
They also scam you by saying you can pick up the car in Tampa and drop it off in Orlando and then continue to claim that they don’t have a location in Orlando even though that’s literally the first location that comes up when you search up this Company.

Please I emphasize checking reviews before going anywhere you don’t know especially if it’s a state you’re unfamiliar with just to keep yourself safe. That’s what reviews are for. Honest feedback.
My honest feedback is that this is company AND their employees are terrible and plan to wipe your pockets and twist their words BECAUSE THEY CAN.
I recommend going to the airport car rentals because they are CHEAPER! Even if priceless says their cars are the cheapEST. Their not. You could lose thousands of dollars to this place. So I recommend going to the trusted airport car rentals that are guaranteed amazing service and they don’t make you charge you crazy amounts of $ for a crap car.
Don’t go to priceless. It’s a scam.