Priceless Car Rental Reviews 

One star only because it was mandatory for me to write & submit the review. Got there did not have the vehicle I requested. I even called after making the reservation on Kayak, to confirm I needed a Mid Size or Larger SUV, with easy access (big doors) for my elderly parents and that would have enough room for my mothers wheelchair and my dad's walker. I got on site, waited for 30 minutes, the car they brought wasn't even close to what was confirmed. I had to go back 7 days later to change into the one I reserved. I was on an trip from Costa Rica to Vancouver until Feb 08, 2025. Length of rental could not exceed 28 days, so that required re-booking, so I was told to watch prices on-line and to call them directly before booking. I did that for 2 days and never received a call back or a return to the call after being placed on hold. I'm on Vancouver Island and now must cut the trip short and return to Vancouver to return the car. The online deal for the second leg of the trip was $400.00 cheaper then the original 28 days rental..... I even sent a screenshot of the New Kayak rental showing the $535.00 total, for the same SUV. Unfortunately, there is No such thing as customer service only someone waiting to take your money! You can expect the royal jerk around...... you get passed around to 10 different people , including supervisors and no one has a clue! Plus now I have to send $150.00 on ferries to return the rental.... They have a desk in the lobby of the hotel with no vehicles on site. so be prepared to wait. The 2nd vehicle I received was not cleaned inside or out, they didn't have enough staff to move them off site, clean them and return them for pick-up. I only took it because they had 30 cars returned to the hotel parking lot and the hotel manager were not happy about it, so I tried to help and work with them by taking the dirty vehicle. What a Clown show. Do yourself a favor and avoid this company like the plague. Hope this helps you avoid a unnecessary bad experience. Cheers, and well wishes to all that read this.

The fees charged upon arrival at Priceless totaled more than the reservation and taxes. The staff we came in contact with have been unhelpful, unfriendly, slow and frankly rude.

I booked Priceless thinking they were an onsite car rental car company. That was my mistake.

We waited while other shuttle vans looped through multiple times. Finally the Priceless van arrived with numerous tacky signs requesting tips and plastic pieces falling off onto the ground. We were not impressed.

The location of Priceless is fairly close to the airport so the drive didn't take long. The location is also a junky ghetto old mechanic shop. At this point we were fearful of the state and safety of our rental car, but we had the car reserved so we walked inside. How bad could it be?

I want to be clear that the quality & cleanliness of the location and shuttle van has little bearing on my review. The reason for the low rating is the unhelpful agent, paired with the terrible service and outrageous surprise charges.

We paid $105.56 to rent the car and they wanted to charge $138.69 in fees to set up a toll account. This does not include any actual tolls, just the set up of an account. Nowhere before arriving at the location were we warned our rental was going to double with added fees.

In addition to the fees we were asked to provide proof of insurance which we did and they accepted. Still they wanted to hold $2000 on my credit card because we refused to buy their insurance. Why if they accepted our insurance? Never have I experienced this with any other rental car company.

After the experience trying to check out the car we felt confident upon returning the rental there would be more ridiculous surcharges for who knows what reason so we decided to cancel the reservation. We were told they would refund the $105 that we'd already paid by calling a 1.800 number. We were told that because I booked the reservation through their website she couldn't do the refund. Oh the lies.

I called, sat on hold for 25 minutes before it sent me to voicemail. No one returned my call. So the next day I called again. I was told they need permission from the location to refund my fees.

It's been over 2 weeks and I'm still calling and emailing looking for anything besides dead air.

My recommendation to anyone debating a rental from this shady company is to hire an Uber. You'll save both money and time.

It's CHEATING COMPANY. DON'T RUIN YOUR VACATION.
It's CHEATING COMPANY. DON'T RUIN YOUR VACATION
This Company is simply a SCAM. If you are travelling with family, DON'T TAKE THE RISK it's not worth the money they offer. They don't have Customer Care Representative to answer your calls.

They say Car Pickup in Airport but it's NOT. It takes couple of hours to reach the actual Site from Airport.

They deny car and ROB the entire Rental Amount.

Once you book online your are gone. There is NO proper way to Cancel your reservation. They don't pick your calls. They don't respond to your emails.

This whole experience with Priceless was the worst car rental experience in my 50 years of renting cars. They are scam artist charging 1 price then when you go to pick up the car they charged $60 day. More than I pay in a whole year with a $1000 deductible. Many people were complaining in the lobby if you can call it. Then Gabriel claimed he cancelled the reservation because we were there for two hours discussing the insurance issue. He finally agreed after I had to beg him to let us get the car. This company is the biggest scammer I have ever had the awful experience with. The next email is to Priceline to find out why they are included in their webpage as an option.

I am writing to formally address a deeply concerning experience I had while contacting your business via phone regarding my rental. The level of unprofessionalism and inconsistency displayed by your employees has left me both frustrated and apprehensive about the remainder of my rental experience.

During my interactions, I spoke with individuals who identified themselves as Juan, Maria, Kevin, and Alberto. Unfortunately, I was subjected to the following issues:

Repeated Hang-Ups: I was disconnected multiple times during our conversations, requiring me to call back five separate times to resolve my inquiries.

Inconsistent Information: I was provided with three different prices for both the deposit and the extension, which created significant confusion and frustration.

Unwillingness to Escalate Issues: When I asked for clarification on who their managers were, I was given conflicting answers. (Rodrigo Lasero and Guillermo?) Additionally, my request to log a formal complaint or leave a note for a manager was outright refused.

Hostile Behavior: When I explained that I was recording the conversation due to the rudeness and hostility I was experiencing, I was shouted at, laughed at, and subsequently hung up on.

This treatment was not only disheartening but also unacceptable for any professional organization, especially one in the service industry. This incident has seriously impacted my perception of your company.
Furthermore, I am now concerned about potential retaliation from these employees when I return my rental car. Given the behavior I have already encountered, I fear that they may take further actions that could impact my experience or result in unwarranted charges.

I kindly request the following actions to address this matter:

Immediate Review: Please investigate this situation thoroughly, including the behavior of the employees mentioned.

Accountability: Appropriate steps should be taken to ensure this behavior does not occur again, including retraining or other disciplinary actions as needed.

Assurance of Fair Treatment: Please provide confirmation that my return process will be handled professionally and without bias or retaliation.

Total scammers! WORST RENTAL CAR AGENCY I HAVE EVER ENCOUNTERED.
1. Waited for 2 hours to be picked up from airport, dirty van, no heat, driver drove like a maniac.
2. They asked to see our insurance then said, you don't have enough property damage insurance, so you have to get our $30/day insurance. Nothing posted said this.
3. Cold lobby with scarce seating, no coffee, rude staff.
4. Tried to charge us $15/day for a second driver of same age etc.
5. This company is a total scam. Low price turns into $75-$150/day bill once they pile on their insurance and extra driver fees.
DO NOT USE THIS COMPANY
SHOULD BE INVESTIGATED FOR FRAUDULENT PRACTICES.

I have traveled all my life and rented 100’s of rental cars. Priceless rental car company in Ft Lauderdale Florida is the absolute worst rental car company I have ever used. The customer service is beyond horrible. The hidden fees which are probably illegal are numerous. The gas and toll fee is astronomical, probably illegal. I can’t say strongly enough, consumer's, DO NOT USE “Pri-worthless “ rental cars company EvER!!

Awful Company - booked car 6 weeks before trip, turned up at Nice airport to collect it at 2.30pm on 28 Dec 24 and office was closed. 8 phone calls to try to get someone to respond (including via Paris office). The person then said my booking had been cancelled (I had a copy of the confirmation email their system had sent that morning with me!) Had to then go to a different hire company and hire on the day at 3x the cost. AVOID THIS COMPANY - they are cheap for a reason and their customer service is appalling! Still waiting for a refund too!

I booked this car rental through Expedia, and the price was cheapest vs other options. Thought Expedia would have diligence on this company and booked. This a worthless company, and staff had cavalier attitude with no intention to provide information or help. It took 5 hrs from the time I got to the airport pick-up stop in San Juan (3.45pm) till I got the car to drive out (8.45pm). They don't have enough cars but took all the bookings they got...so they kept the passengers waiting without giving any information. The car i finally got was extremely dirty, fuel almost empty, faulty with front passenger door not opening from inside, intermittent and random warning signs coming on dash board etc...apparently no maintenance was done for a long time. Stay away from this pathetic company, it is cheap for a good reason.

(((Priceless rental cars)))The worst experience ever. Not professional, unfriendly and rude staff. No details on the website and asked to charge us more as there is no option. Refused to call their manager or give us any contact number. They kept talking together in their language and laughing within our conversation. The office is underrated, actually was salon place. DON’T WASTE YOUR TIME GOING THERE

I don't even want to put one star. Such scammers,

1. No direct shuttle services from LAX Airport to the car rental. Took us an hour to reach after changing twice
2. At 12am we reached the car service and they say no cars available????
3. So we had to book through another company and once we leave we saw a car when asked, they replied just came in but can't offer you anymore since you ask for a refund.

Worst experience ever!!!!

We booked a car that they wouldn't let us pick up unless we bought all their extra insurances. They told us that international CDW and SLI insurance doesn't count and they won't let you take the car out of state. They try to scam you into buying their insurance and then just leave you high and dry without the rental you booked. Staff are rude and customer service is terrible

Scam & fraudulent
Priceless in Zürich
I put deposit on Visa & they took over $4800 day after the car was returned!!!
I’d give it negative 10

I am writing to express my extreme frustration and disappointment with the abysmal customer service I encountered during my recent attempt to rent a vehicle from your company. What should have been a straightforward process turned into an exhausting ordeal marked by misleading information and aggressive upselling tactics that can only be described as gouging customers.

From the moment I inquired about rental options, it became painfully clear that your company’s practices are not only deceptive but also designed to take advantage of unsuspecting customers. I was faced with the shocking reality that you wanted to charge me almost three times the cost of the car rental itself for additional insurance coverage that is both unnecessary and exorbitant. The so-called "full coverage" advertised on your website ($5+/day) is anything but comprehensive. I was informed that I would still need to purchase your insurance to meet the third-party liability requirement ($25/day), despite the fact that your site fails to communicate this critical information clearly.

When I explained that I had coverage through my credit card, I was dismissively told it only covered collision. I also mentioned my personal car insurance, but was told it did not meet your absurdly high limits. The lack of clarity and transparency on your part is unacceptable. After being told that the "full coverage" was only valid for bookings made online, I left in frustration, only to return the next day to book the coverage for $5 a day as advertised.

However, when I returned to pick up the car, armed with the "full coverage" I had booked online, I was met with the same customer service representative who once again insisted that I needed to purchase an additional $25 per day insurance policy because the online coverage did not meet your requirements. This is utterly ridiculous! If I’m standing right in front of your staff, visibly upset and questioning the need for extra coverage, your representatives have a responsibility to inform me clearly about the limitations of the online coverage. Instead, I was misled and had to endure yet another trip that resulted only in frustration and the cancellation of my reservation.

This entire experience has left me questioning how Priceless Car Rental remains in business. I cannot fathom how any company could treat its customers with such blatant disregard. I urge anyone reading this to reconsider renting from your company! The lack of transparency and customer care is alarming, and no one should have to endure the unnecessary stress that I faced.

I expect you to take this feedback seriously and implement immediate changes to your customer service and rental practices. It is essential that your company prioritizes transparency, honesty, and customer satisfaction. Customers deserve to be fully informed about their options and any associated costs before making a rental decision, not subjected to misleading information and aggressive upselling.

I urge you to review your policies and training for your staff. Clear communication regarding insurance requirements and rental terms is not just a best practice; it should be a fundamental part of your operations. Your representatives should be equipped to provide accurate information and help customers navigate their options without confusion or frustration.

I have never written a review but Priceless car rental in Tampa forced me to. I have no words how horrible this business is and would give it negative 5 stars if I could.
1. It started with a long airport pickup of over 30 min
2. The pickup van is labeled "York Rental" not Priceless.
3. At pickup they didn't have a compact car so gave us a mini Suv. It had a low battery key fob that we were promised would work fine if we hold it close to the start button.
4. The gas tank was slightly below 1/4.
5. The low tire pressure light was on when we left, we didn't realize what it was.
6. The battery then died on us while we were inside the car and we had to get a jump.
7.Priceless Tampa kept us on hold and never answered so we had to drive almost 2hrs back to get another vehicle. We were not compensated for leaving the gas on 3/4 after getting it at 1/4.
8. We were not compensated for all the extra trouble. Instead we were given another busted vehicle with 1/4 tank of gas and a missing hubcap.
We strongly recommend not to use this company.

DO NOT RENT a car from this Company( call Swift Car rental near Toronto Airport) They are scammers, rude, aggressive. I didn’t check their reviews beforehand.
Online showed big discounted rates but by the time of pick up car they will force you to pay extra hidden charges.If you don’t pay they will tel you to leave their office.
When I refused to pay they said we cancelled your booking and they force me to leave from their office. I already paid partial amount through Expedia and its been month they are not refunding my money. Expedia trying to contact them but they are not responding.
Worst experience … every reviews said they are punch of Scammers, they should shut down their business.

This company is comprised of scam artists. I am a pastor, working for an agency of our church. I was in Florida for business and had a reservation with Priceless through Priceline. When I got to Priceless, they asked for my insurance. I showed them the policy from my employer with $1,000,000 coverage. They said that it wasn't adequate because it had more than a $100 deductible! I told them to put a $1000 deposit on my credit card to cover the deductible but they wouldn't do that either. I had to buy their insurance for an additional $30 a day, more than the price of the rental for insurance I didn't need. I told them I wasn't going to pay that and they said that they'll cancel the reservation then. They did so, but I was still charged because it was a prepaid reservation. Priceline tried to call them and get them to issue a refund, but they refused. This company deserves to be shut down. I'm filing complaints with the Florida Attorney General, the Federal Trade Commission, the Consumer Protection Agency and everyone else I can think of. I also have let Priceline know they have lost my business since they continue to represent this company. I encourage everyone else to do the same thing. There's a reason why 61% of the reviews are a 1! Nothing like stealing from the church!

This is the biggest scam company in the history of scam companies. They could teach a course of "screw the customers". We rented this car on 10/16/2024

We rented the car through priceline in Zurich Switzerland. We were supposed to have a van pick us up for the airport. When we arrived, there was no van and no number to call them on. When we tracked down a phone number we were told to "take a cab" to their site. $40 later we arrived in the back of a run down building. WE find our way into this dirt hole and meet with the "manager". He informs us that not only had the price changed, BUT that he would take a $1500 Euro ($1756.00!!!!!!!!!!) deposit on top of the rental. We told them that was not in the agreement and were told that if we didn't like it we were "free to get a ride back to the airport to locate another car rental company for a fee of $20 PER PERSON".

We had already unloaded our entire family and luggage in the parking lot so I acquiesced to their extortionist rates and the deposit. The car was "ok".. It was a very underpowered and small car but we got by.

When we were done, we returned the car to them arguing with some gentleman about their "insurance rates" and he gave them the same "take it or leave it" that they gave us. We returned the car with a full tank and no damage (which he provided a form for) and we left with his saying "The deposit has been release and will be back on the card within a day or two."

After 2 weeks with nothing, I called the corporate office (The number you see in many of the "responses" in the reviews. I was told that they were a franchise. They tried to call many times with no answer and sent MANY emails demanding action, all of which have gone unanswered. The corporate office constantly gives you the exact same canned responses and I was finally told that they couldn't do any more than send emails. I finally challenged the charge with Capital one and have a temporary credit on my account while they investigate.

As of the writing of this review (12/1/2024) the deposit STILL hasn't been returned (Over 6 weeks later). I have the temporary credit on my credit card but I can access it until they conclude their review. So essentially, They have stolen the entire deposit ($1756) and Im still hanging in the wind.

DO NOT RENT FROM THESE CRIMINALS!

This is a scam of a company. We booked a rental car here thru Economybookings.com and there was no shuttle to pick us up from airport and when we offered to uber there, they said they would be closed. No one would wait even 5 minutes later to give us our vehicle. DO NOT EVER USE ECONOMYBOOKINGS.COM OR PRICELESS CAR RENTAL.

Its useless car rental company. I booked car to pickup from Zurich(Switzerland Airport) through expedia but after booking i was routed to take a shuttle to pickup car from another location. Almost waisted my 1 and half hour at airport for waiting the shuttle and then another close to one hour at their rental office for here and there things. Finally got the car and paid 1000 Swiss franc deposit. Upon returing car, again wasted half hour for so called procedure and it ended up for paying additional car wash fee 30 swiss franc. If you get car from airport from Avis, Enterprise and Alamo, it never happened to me. This was first time i got trapped in this company. See pictures for what they charged me for wash. I even got all protections and extra coverages still they said no if i had any issues, they want me to pay full loss and later claim to my insurance comany. Then what the hell i paid the insurance for. No one carries 50k dollars in pocket. So please be ready to waste time if you rent from this company