5-star pick-up service. Dragos was very professional, he even picked us up from our hotel near the airport and took us to the office to collect the vehicle. The price with the option of full coverage... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent rent car company,no delays on pick up,new cars available at very competitive prices.Also ,the staff is attentive,friendly and ready to answer any questions.I used this company for few years... See more
Company replied
Had a good experience with Pricecarz. We rented an Audi Q3 but received a brand-new Chery Tiggo 8 instead. The car was in excellent condition and drove well. The pickup and drop-off process was... See more
Company replied
Sebastian was very helpful and got us going quite quick considering it was mid-night. Really pleased with the car, Sebastian upgraded us for free from a Skoda to a Mercedes CLA. Price was also very... See more
Company replied
Company details
Written by the company
We are a car rental company with over a decade of experience in the field in which we operate; we started in a team of only two people, with a passion for cars and an ambition for success. From the beginning until now, our mission has remained unchanged: to always respond to requests with the best quality services, based on the values that helped us win our place in the market: we believe in professionalism, we make personalized offers, depending on customer requests and priorities, and we offer flexibility in services, so we constantly adapt to each new circumstance. We are innovative and responsible.
Contact info
Romania
- pricecarz.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Rented with them multiple times,the…
Rented with them multiple times,the entire experience is flawless.Recommend 10/10
28 June 2026
Reply from PriceCarz
Hello.
Thank you for the great review! Your satisfaction is important to us, and we’re glad to know we met your expectations. We hope to serve you again soon!
Best Regards,
PriceCarz Team
Tot perfect!rr
29 June 2026
Reply from PriceCarz
Buna ziua,
Apreciem sincer cuvintele dumneavoastra frumoase! Ne bucura enorm sa aflam ca ati avut o experienta atat de placuta alaturi de noi.
Asteptam cu nerabdare sa va primim din nou!
Best Regards,
PriceCarz Team
Reply from PriceCarz
Hello.
Thank you for your kind words! We’re pleased to know that our colleagues provided you with great service. We can’t wait to welcome you back!
Best Regards,
PriceCarz Team
Best price on market
Best price on market. Friendly and helpful staff. Everything went fast with no issues. Just perfect
27 June 2026
Reply from PriceCarz
Hello.
Thank you for your kind words! We're glad to hear that our efforts made a difference in your experience. We look forward to welcoming you back!
Best Regards,
PriceCarz Team
Highly recommended rental service
Highly recommended rental service! I had a fantastic experience renting from this company. The entire process was seamless, and the staff was extremely nice and helpful throughout. On top of the great service, the car was absolutely extraordinary. I love this rental service, will definitely be a returning customer, and will be recommending them to everyone I know!
24 June 2026
Reply from PriceCarz
Hello.
We’re so happy to receive your kind words! Thank you for sharing your experience with us. We look forward to making your next visit even better!
Best Regards,
PriceCarz Team
Price and the staff was great with me
Price and the staff was great with me. I come back at them when i'm back in Romania. I rent a Octavia 2026, from Cluj.
28 June 2026
Reply from PriceCarz
Hello.
We’re grateful for your positive review! Thank you for trusting us with your needs. We look forward to providing you with excellent service on your next visit!
Best Regards,
PriceCarz Team
Very quick pick up process after…
Very quick pick up process after booking online. And the frop off was very simple, David helped us with all we needed also managed a transfer to the airport.
27 June 2026
Reply from PriceCarz
Hello.
Thank you for your kind words! We're glad to hear that our efforts made a difference in your experience. We look forward to welcoming you back!
Best Regards,
PriceCarz Team
Reply from PriceCarz
Buna ziua.
Va multumim pentru recenzia dumneavoastra frumoasa! Suntem incantati sa aflam ca v-a placut experienta alaturi de noi.
Asteptam cu drag urmatoarea dumneavoastra vizita!
Best Regards,
PriceCarz Team
Good price
Good price, great service, nice people, easy to deal with, thank you for your service.
20 June 2026
Reply from PriceCarz
Hello.
We’re thrilled to read your positive feedback! Thank you for choosing us and for sharing your experience. We hope to see you again soon!
Best Regards,
PriceCarz Team
The best rental car😃👍
20 June 2026
Reply from PriceCarz
Hello.
Thank you for your amazing review! We are grateful for your support and are thrilled to know you enjoyed our service. We can't wait to see you again!
Best Regards,
PriceCarz Team
Rechazo injustificado de tarjeta, represalias y abandono con un niño de 4 años
Rechazo injustificado de tarjeta, represalias y abandono con un niño de 4 años
Evitad Pricecarz si viajáis a Rumanía. En el mostrador, el personal afirmó que mi tarjeta física Visa Revolut era "inválida" para la fianza por no tener números en relieve. Nos condicionaron a contratar su seguro premium de 387€ para no dejarnos sin coche. Paradójicamente, usaron esa misma tarjeta supuestamente "inválida" en su propio datáfono para cobrarme los 387€.
Según la normativa oficial "Visa Europe merchant guide for car rental companies", los comercios tienen prohibido rechazar tarjetas lisas. He notificado esta infracción de reglas de comercio directamente a Visa y Mastercard, y he iniciado una disputa bancaria (Chargeback).
Lo peor ocurrió tras el primer alquiler: pedí educadamente un documento estándar para tramitar una reclamación con mi banco. Como represalia por pedir ese documento, la dirección me metió en secreto en una lista negra y canceló mi segunda reserva sin avisar.
Al llegar a por el segundo coche, nos notificaron la cancelación y nos dejaron literalmente tirados en la calle con nuestro hijo de 4 años, mientras los empleados se reían de nuestra situación. Tuvimos que llamar a la Policía Rumana, aunque al ser un conflicto civil no pudieron intervenir en el acto.
He llevado el caso al Centro Europeo del Consumidor. Una gestión inaceptable y una falta total de empatía con familias.
-------------------------
Valid card rejected, retaliation, and stranded with a 4-year-old child
Avoid Pricecarz when traveling to Romania. At the desk, staff claimed my physical Revolut Visa card was "invalid" for the security deposit because it lacked raised numbers. They threatened to leave us without a vehicle unless we purchased their premium insurance for €387. Ironically, they processed that exact same "invalid" card on their terminal to charge the insurance fee.
According to the official "Visa Europe merchant guide for car rental companies", merchants are strictly forbidden from rejecting flat/unembossed cards. I have reported this merchant rules violation to Visa, Mastercard, and initiated a chargeback through my bank.
The situation escalated after our first rental when I politely requested a standard document to file a claim with my bank. In response, management secretly blacklisted me and canceled my second reservation without notice.
When we arrived to pick up the second vehicle, they informed us of the cancellation and left our family stranded on the street with our 4-year-old son, while staff laughed at our situation. We had to call the Romanian Police to the scene, though as a civil dispute, they could not intervene immediately.
I am escalating this case to the European Consumer Centre. Do not trust this company.
28 June 2026
Unprompted review
Reply from PriceCarz
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. However, we would like to clarify several important aspects of your rental.
At the time of vehicle collection, you did not present an embossed credit card, which was required under the rental conditions for the package you had booked. This requirement is clearly stated in our Terms and Conditions and in the rental voucher provided prior to pick-up.
To ensure you could still collect the vehicle without the required credit card, our team offered you the **Smart Choice** package. This optional service removes the need for a security deposit and was accepted by you, allowing the rental to proceed. The package was purchased voluntarily, and the rental agreement was signed accordingly.
Regarding your complaint, you were never restricted or treated differently because you requested a complaint form. The issue arose after you requested a refund for the Smart Choice package, despite having already used the service throughout your rental period. As with any service that has been fully provided and used, it is not eligible for a refund.
We also categorically reject the allegations of fraud, coercion, or inhumane treatment. Our team follows the same procedures and policies for all customers, and all decisions are made in accordance with the rental agreement and our published Terms and Conditions.
We regret that your perception of the experience differs from ours, but we remain committed to providing transparent and professional service to all our customers.
Kind regards,
PriceCarz Team
Reply from PriceCarz
Hello.
We’re thrilled to read your positive feedback! Thank you for choosing us and for sharing your experience. We hope to see you again soon!
Best Regards,
PriceCarz Team
Everything is perfect
Everything is perfect. Highly recommended. Mihai truly professional!
26 June 2026
Reply from PriceCarz
Hello.
Thank you for your amazing review! We are grateful for your support and are thrilled to know you enjoyed our service. We can't wait to see you again!
Best Regards,
PriceCarz Team
Reply from PriceCarz
Hello.
We’re thrilled to read your positive feedback! Thank you for choosing us and for sharing your experience. We hope to see you again soon!
Best Regards,
PriceCarz Team
Amazing trip
Amazing trip. Really nice people and amazing trip. Everything was perfect. I really recommande it. Mihai is very friendly and was very helpful with my drop off. Thank you!
26 June 2026
Reply from PriceCarz
Hello.
Thank you so much for your wonderful review and recommendation!
We are delighted to hear that you had such an amazing experience with us and that everything went perfectly throughout your trip. Providing excellent service and making every rental smooth and enjoyable is always our goal.
A special thank you for mentioning Mihai. We will be sure to share your kind words with him. He will be delighted to know that his friendliness and helpfulness during the drop-off made such a positive impression.
Thank you for choosing PriceCarz. We truly appreciate your trust and support, and we look forward to welcoming you back for another amazing experience in the future!
Kind regards,
PriceCarz Team
All perfect Thanks Marco
26 June 2026
Unprompted review
Reply from PriceCarz
Hello.
We appreciate your positive feedback! It’s wonderful to hear that you had a great experience with us. We're looking forward to your next visit!
Best Regards,
PriceCarz Team
I received a car in a lower category…
I received a car in a lower category than I have paid for.
We arrive at 21:00. The car was waiting in a different airport despite reconfirming we the office in the morning.
The fuel was about 1/8. We had to find a fuel station in the middle of the night. Not cool at all.
24 June 2026
Reply from PriceCarz
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify a few important points.
Regarding the vehicle, you were not provided with a lower-category car. In fact, you received a complimentary upgrade from the manual transmission vehicle originally booked to an automatic transmission vehicle, at no additional cost. We hope this made your journey more comfortable and convenient.
Regarding the fuel level, our company operates under a **same-to-same** fuel policy, meaning vehicles are returned with the same fuel level they had at pickup. As a result, the fuel level depends on how the previous customer returned the vehicle.
We appreciate your feedback and regret that your overall experience was not as positive as we would have liked. Your comments help us continue improving our services.
Kind regards,
PriceCarz Team
It’s was very good experience
It’s was very good experience. Michael was great. Everything was good
24 June 2026
Reply from PriceCarz
Hello.
Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again soon!
Best Regards,
PriceCarz Team
I recommend their services
I recommend fully, i’ve used their services a couple of times, they always provided new cars, clean, a good customer service, polite. I do not have the name of the lady at the reception in Otopeni but she was really helpfull.
20 June 2026
Reply from PriceCarz
Hello.
Thank you so much for your wonderful review and for your continued trust in PriceCarz!
We are delighted to hear that you have chosen our services multiple times and that we have consistently met your expectations with clean, new vehicles and professional customer service.
A special thank you for mentioning our colleague from the Otopeni office. Even though you don't remember her name, we truly appreciate your kind words and will make sure your feedback is shared with the local team. They will be delighted to know their helpfulness made such a positive impression.
Your recommendation means a great deal to us. Thank you for choosing PriceCarz, and we look forward to welcoming you back again on your next trip!
Kind regards,
PriceCarz Team
Very good and friendly service for…
Very good and friendly service for pickup and return. Highly recommended.
17 June 2026
Reply from PriceCarz
Hello.
We truly appreciate your feedback! It’s wonderful to know that our colleagues provided you with excellent service. We look forward to seeing you again soon!
Best Regards,
PriceCarz Team
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