I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human. Th... See more
Company replied
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daugh... See more
Company replied
Thank You for Your Support Dear Jin, I would like to say thank you for the great customer service and support you gave me regarding my hacked/scammed account at afterpay.com�. I really appreciat... See more
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4.2
Great
907 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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i need more brand deal
i need more brand deal, paknsave, temu and chemist warehouse
17 August 2026
Unprompted review
Reply from Prezzee NZ
Hi Gracie,
Thank you, Gracie, for your valuable feedback! We truly appreciate your suggestions and will definitely take note of your interest in PaknSave, Temu and Chemist Warehouse. We are constantly working to expand our brand partnerships to better serve our customers.
We look forward to serving you again soon. Team Prezzee!
Ethan did it great job in solving my…
Ethan did it great job in solving my issue with the login of my prezzee account with efficiently
14 August 2026
Unprompted review
Reply from Prezzee NZ
Hi Mohammed,
Thank you for your kind feedback. We're delighted to hear that Ethan was able to resolve your Prezzee account login issue efficiently.
Providing prompt and effective support is something we strive for, and it's great to know that Ethan delivered a positive experience. We’ll be sure to pass your compliments along to him and the team.
Thank you for taking the time to share your experience, and please don't hesitate to reach out if you need any assistance in the future.
I had a really positive experience
I had a really positive experience. The customer service was friendly, helpful and easy to deal with. Communication was clear, and I felt listened to and supported throughout the process. They were quick to respond to my questions and made everything straightforward. I really appreciated the excellent service and would happily recommend them to others. Thank you Marco ☺️
12 August 2026
Unprompted review
Reply from Prezzee NZ
Hi Delvana,
Thank you for your wonderful feedback! We’re so glad to hear Marco was able to provide friendly, clear, and helpful support. We truly appreciate your recommendation! 😊
Good experience great after sales…
Good experience great after sales service and support.
10 August 2026
Unprompted review
Reply from Prezzee NZ
Hi Nitin,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Thank you ☺️
Ok .. I basically had a moan about the selection of stores etc on the card I was gifted and had issues with my login
BUT!!
I take that back 🫣
I did my homework and managed to find a store that I could purchase "something" of value that I needed from.
Jay B HiFi Manukau customer service was A+ and helped me to purchase what I liked and work through the payment process which was a little complex for those not familiar with it.
Then I went to Woolworths and brought some extra groceries with the remaining balance.
This all made my day, I'm very happy and thankful for my gift card from Maia Collective 💝
7 August 2026
Unprompted review
Reply from Prezzee NZ
Hi Moka, we love a good turnaround story! So glad you gave it another go and found stores that worked perfectly for you. Shoutout to Jay B Hi-Fi Manukau for delivering that A+ service and helping you through the payment process. And topping it off with groceries from Woolworths — sounds like you made the most of every dollar on that gift card! We're thrilled it made your day, and a big thanks to Maia Collective for gifting you something truly useful! 💝🙌
The hungry last couple days of my life
The whole reason I got the card was to get food and gas with it because you list those places on the to by now page.. but on the swap page... Nothing..
1 August 2026
Unprompted review
Reply from Prezzee NZ
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
Please note that the available swap brands can vary depending on where the gift card was originally purchased. If the gift card was purchased through a third-party retailer, there may be limitations on the brands available for swapping. However, if the gift card was purchased directly through the Prezzee website or app, there are generally no swap restrictions, except where a brand's denomination and availability issue.
To help us investigate this further, we will need some additional information about the gift card and how it was purchased.
We've reached out to you via Trustpilot to assist further. Please respond to our message there with the requested details so we can review the gift card and determine why the food and gas brands were not available as swap options.
Thank you, and we look forward to helping you resolve this.
Efficient and helpful
Customer care was efficient and very helpful. I was unable to receive help from the smartbot and was connected with Jovy who had kindly and quickly helped me sort out my problem!
31 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Raegan,
Thank you for taking the time to share your experience!
We're delighted to hear that Jovy was able to assist you quickly and efficiently in resolving your issue. While we're sorry that our Smartbot wasn't able to provide the help you needed, we're glad we could connect you with a member of our support team who could. We'll be sure to pass along your kind words to Jovy.
Thank you for choosing Prezzee!
Not for me
Was not for me limited amount of choices and couldn't use the Woolworths option which is dum won't use again
29 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Nicole,
Thank you for bringing the limited amount of choices to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Reply from Prezzee NZ
Hi Zoe, thank you for leaving us an amazing 5-star rating. We’re delighted to hear you received great help from Rita and that everything was resolved for you. We truly appreciate your feedback.
Assistance with issue
Jin was very helpful with sorting out my issue and it was fast and efficient. Greatly appreciated Jin
22 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Jennings,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great range of options
I won a Prezzee card and loved having the option of choosing what amount I wanted to spend at all the different options available
3 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Janelle,
Thank you for your wonderful review!
We're so pleased to hear that you enjoyed receiving a Prezzee card and found the flexibility of choosing how much to spend across a variety of brands valuable. Giving recipients the freedom to select the retailers that best suit their needs is exactly what we aim to provide.
Thank you for taking the time to share your experience, and we hope you continue to enjoy using Prezzee in the future!
Rita Baking was very quick and on to…
Rita Baking was very quick and on to the job straight away. She resolved the problem very fast
21 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Alexia,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
This company is an absolute SCAM.
This company is an absolute SCAM.
I would strongly caution anyone considering using Prezzee NZ. The branding is very similar to the legitimate Prezzy Card company, which can make it easy to assume they're the same service, luring people into their scam.
My experience was extremely dissapointing. I was gifted a Prezzee gift card and initially had difficulty accessing and redeeming it. When I first checked the card details, there was no expiry date shown. To make sure I didn't lose it, I checked back periodically over the following years, and each time it still appeared to have no expiry.
Then, without any notification, an expiry date had been added. By the time I discovered it, the card had expired just three days earlier, and the balance was no longer available.
Whether this was a system change or an oversight, it left me out of pocket and with a gift that couldn't be used. The lack of transparency around the expiry date and the difficulty accessing the gift card made for a very frustrating experience.
Another major downside is that you're effectively exchanging cash for a gift card that can only be redeemed with a relatively limited selection of participating brands. Unlike a prepaid card that can be used almost anywhere, you're locked into spending your money only with the limited retailers that Prezzee supports, making the gift far less flexible than it initially appears.
Do NOT buy a Prezzee NZ. If you're buying a gift card, purchase a legitimate Prezzy card or a gif card directly from the retailer.
14 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Jade,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3576656 for further assistance.
Thanks for helping us improve.
Great work
Had fast communication, was easy and resolved the issue quickly. Thanks again.
14 July 2026
Unprompted review
Reply from Prezzee NZ
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
My Experience
My daughter gifted me $100 as a birthday gift.
I could not bring up this voucher on my phone. eventually nearly 5 months later, my niece who is computer savvy, took 20 mins to find the voucher, and bring it nut on my phone. Another friend had the same experience, and only after taking her phone into Spark, [who couldn’t find the voucher] and then Noel Leeming, was she able to bring up the voucher. Consequently I have advised family and friends not to use prezzee card.
12 March 2026
Unprompted review
Reply from Prezzee NZ
Hi Annette, thank you for your feedback, and we’re sorry to hear about the difficulty you and your friend experienced accessing the voucher. We understand how frustrating this must have been, especially for a gift. At the moment, we’ve been unable to locate your details, so we’ve requested your information via Trustpilot. Once we receive it, one of our team members will be able to reach out and assist further.
Great service love the vouchers
11 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Stacy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Terrible
Terrible , advertises Woolworths exchange but didn’t allow it . Left with 300 dollar voucher I can’t spend for what I wanted .
They won’t refund either.
5 July 2026
Unprompted review
John was very responsive and sorted out…
John was very responsive and sorted out my problem and changed my email address for me. He was really helpful.
9 July 2026
Unprompted review
Reply from Prezzee NZ
Hi, Kaye! Thank you for your wonderful feedback! We're delighted to hear that John was responsive and able to quickly resolve your issue by updating your email address. We'll be sure to share your kind words with him. Thank you for choosing Prezzee, and we're glad we could help!
Reply from Prezzee NZ
Hi, Rose. Thank you for your 5-star review! We're so pleased to hear that you had an excellent customer service experience. Your kind words mean a lot to our team, and we truly appreciate your support. Thank you for choosing Prezzee!
Was easy and Clairevyl was really patient
Was easy and Clairevyl was really helpful 👌 🙂
7 July 2026
Unprompted review
Reply from Prezzee NZ
Hi Aurora,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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