I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... See more
Company replied
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... See more
Company replied
I had an unforeseen issue which came to light after the purchase of an eGift which essentially made the purchase totally unsuitable. Upon contacting the "help desk" Dee was amazing, understanding and... See more
Company replied
4.3
Excellent
852 reviews
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Thank you so much Joy
23 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Tau,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support
Jessie thanks so much for you…
Jessie thanks so much for you outstanding service
23 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Jean,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie has given us amazing customer…
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. Really appreciate her help.
14 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Afshana,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Refunded me with great fast service
I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They contacted me with prompt great service and offered me a cancellation. Thankyou. And I couldn't edit my last review to show they supported me and was not trying to decieve me, so adding another review. Appreciate they refunded me my $300. Thankyou.
21 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Kiri
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Was helped by Michelle so very helpful…
Was helped by Michelle so very helpful and resolve my problem very quickly a+
17 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Chris,
Thank you for your great feedback!
We’re so glad to hear that Michelle was able to assist you quickly and resolve your issue. We’ll be sure to pass this along to her.
Was really frustrating being made to…
Was really frustrating being made to spend at only some stores not all.
13 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Grant,
Thank you for sharing your feedback. We understand how this experience could be frustrating.
Prezzee gift cards are designed to be swapped to the participating brands available on our platform, rather than functioning as a Visa card that can be used everywhere. The list of available brands is shown during the swap process so customers can choose the option that best suits their needs.
If there’s anything else we can assist you with or if you’d like help finding a suitable brand, please contact us directly at help@prezzee.com, we’re always happy to help.
My experience is really great
My experience is really great
I hope the sell I tune cards Apple Card’s as well on Afterpay thank you
I've been buying on Afterpay Xbox cards I hope the give me a free card 2209
15 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Rowena, thank you for your feedback. We're glad to hear you've had a great experience using Prezzee with Afterpay. We appreciate your suggestion about Apple/iTunes cards and will be sure to pass it along. Thanks for sharing your experience with us!
A big thank you to Rita Baking for…
A big thank you to Rita Baking for providing excellent customer service and was able to resolve the issue efficiently and effectively. Great work!
13 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Sone,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee NZ
Hi Meagan, thank you for your feedback! We're glad to hear you found it easy to use and that you'd use it again. We appreciate you sharing your experience!
Reply from Prezzee NZ
Hi Teresa, thank you for your feedback! We're glad to hear Jin was able to sort everything out for you so quickly. We appreciate you taking the time to share your experience!
I purchased this card Superette and I can't use it
I purchased this card Superette $100
I opened the card from my email using the code to unwrap my gift and there is no barcode or numbers to enter on my Digital wallet so how am I supposed to us this card.
8 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Aileen,
We’re sorry to hear about your experience. We’ve requested further information here—if you’re happy to share your details, we can reach out and assist you directly. Alternatively, please provide your ticket number if you’ve contacted us before, or feel free to contact us so we can help resolve this.
Ai bot was annoying and kept making me…
Ai bot was annoying and kept making me repeat. Couldn't change tabs on my phone with out loosing connection.
Once I did get agent: Rita, she was good and timely with sorting my issue
7 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Maraea, thank you for your feedback. We’re sorry to hear that your initial experience with the bot and connection was frustrating. Please rest assured that we’re continually working to improve our services and provide a better experience for our customers. We're glad Rita was able to step in and resolve your issue promptly. We appreciate you sharing your experience, and if you need any further assistance, please feel free to reach out. Thank you!
What an easy and seamless process and…
What an easy and seamless process and transaction.
2 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Rick,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Could be better
Yeah love using prezi card only thing is they were gifts otherwise can't afford it
4 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Terehia,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Best online customer service yet
Got right to it, fixed my problem in minutes
Thanks Jessie!
30 March 2026
Unprompted review
Reply from Prezzee NZ
Hi Healey,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I was very confused about the whole…
I was very confused about the whole process the chat bot was annoying but when I got Maria Torres it was explained very well and I got sorted in a couple of minutes
28 March 2026
Unprompted review
Reply from Prezzee NZ
Hi Chez, thank you for your sharing your experience and feedback. We’re glad Maria Torres was able to clearly explain the process and resolve your concern quickly.
Reply from Prezzee NZ
Hi there,
Thank you for your feedback! We’re glad to hear you found the experience easy to use and the choices simple to navigate. That’s exactly what we aim for.
If there’s anything else we can help with, feel free to reach out anytime!
very easy to deal with
it was very easy to change the gift card into another business card and then spend it on a new mattress.
22 March 2026
Unprompted review
Reply from Prezzee NZ
Hi Beverley, thank you for your feedback! We’re glad to hear that you found it easy to swap your gift card and use it for something meaningful like a new mattress. Enjoy, and we appreciate you sharing your experience.
Easy to sign up and to shop for gift…
Easy to sign up and to shop for gift cards
23 March 2026
Unprompted review
Reply from Prezzee NZ
Hi Samar, thank you for the great feedback! We’re glad to hear that signing up and shopping for gift cards was quick and easy. We appreciate you taking the time to share your experience.
Issue sorted Real Quick
Had an issue with a Playstation gift card not working and customer support was super fast to get back to me and help.
Rita Baking was awesome to work with and got it all resolved quick.
I was guttered to lose $100 but thankfully got it back.
22 March 2026
Unprompted review
Reply from Prezzee NZ
Hi Koraurau,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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