Prestigehampers Reviews 

10,454
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Many customers appreciate the timely and often next-day delivery, with items frequently arriving in good condition. People often praise the quality and presentation of the hampers, noting recipients were delighted. The ordering process is also described as simple and easy to navigate, offering a good selection of gifts. However, some customers noted significant issues with customer service, describing interactions as unhelpful and having a poor attitude, often blaming couriers. Deliveries were sometimes not made on time or on the selected date, occasionally resulting in damaged or non-refrigerated items. A few people also felt product quality or presentation was disappointing, with items appearing smaller or less fresh than expected.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising fast and reliable... See more

Product

Consumers find product quality to be ambiguous, with many praising the variety, presentation, and delicious... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process easy... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the great price, value,... See more

Customer service

Customers had negative experiences with customer service, often describing it as terrible, poor, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received an email showing a 10% reduction on purchase but this could not be activated when ordering. Several responses from me eventually got accepted and a refund arranged. Very helpful pursuance w... See more

Company replied

Rated 4 out of 5 stars

After the delivery of the wrong hamper, I sent a message via email to which I had a very rapid and apologetic response. The problem was resolved very quickly and the written replies were lovely so I... See more

Company replied

Rated 4 out of 5 stars

I am a returning customer. The communication and delivery options are great and the hampers seem to be good value . The presentation of a recent perishable goods hamper was disappointing , wilted and... See more

Company replied

Rated 5 out of 5 stars

Our customers absolutely loved it! We ordered branded hampers to be delivered to our clients before the Christmas peak season, all delivered on time to each address. I also want to give a shout... See more

Company replied


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(10,454)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience.

Great experience.

12 June 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your 5-star review.

Kind regards,
Rosie

Rated 4 out of 5 stars

I am a returning customer

I am a returning customer. The communication and delivery options are great and the hampers seem to be good value . The presentation of a recent perishable goods hamper was disappointing , wilted and quite bland so I would perhaps only purchase a non fruit option in future

9 June 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

We appreciate your continued loyalty and feedback. We're sorry to hear the perishable hamper didn't meet expectations and will review our presentation for such items.

Kind regards,
Rosie

Rated 1 out of 5 stars

Con looks nothing like the picture the…

Con looks nothing like the picture the items inside amount to around 15 pound the hamper cost 70

10 June 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

We appreciate your feedback and are concerned about your experience. I have requested further information.

Kind regards,
Tom

Rated 5 out of 5 stars

I ordered a wine hamper for my sister…

I ordered a wine hamper for my sister for her birthday. The process was fast and easy and the products were good quality. Very happy.

26 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Clive,

We are so happy to hear you had a great experience ordering a birthday hamper for your sister. We appreciate your kind words!

Kind regards,
Tom

Rated 2 out of 5 stars

Not worth the price

Not worth the price.
Purchased online and small basket turned up which wasn’t even gift wrapped properly; a little cellophane for presentation purposes wouldn’t have gone amiss to make a flimsy but pricy purchase look a little more presentable.
Only positive was delivery time fast.

27 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Hattie,

Thank you for your feedback. We are sorry the presentation of your purchase did not meet your expectations. We are reviewing our packaging process to ensure a better experience.

Kind regards,
Rosie

Rated 5 out of 5 stars

Happy customer

Good service, great value, same day delivery, the birthdsy boy was elated and impressed with the quality!will order again

21 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Yvette,

We're so happy to hear the birthday boy was elated and impressed with the quality! We appreciate your kind words and look forward to your next order.

Kind regards,
Tom

Rated 5 out of 5 stars

The best present ever!

The best present ever!! My dad 85, was so happy and excited about this present.

I made the order the day before his birthday, as I had forgotten, and a lovely basket, with all the beautiful goodies, was delivered the very next day, on his birthday on the complete right time for a birthday present to arrive, and it was a Sunday.
I got top brownie points for the first time ever, for sending this present. Thank you! 🙂✨

10 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Mette,

We are so happy to hear that your father loved his birthday present! It brings us immense joy to know we could help make his day special, even with a last-minute order. Thank you for sharing your wonderful experience.

Kind regards,
Rosie

Rated 5 out of 5 stars

Great prompt service ..regularly used…

Great prompt service ..regularly used ,prices always great..a lovely gift for any occasion

16 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello John,

We're so happy you appreciate our prompt service and great prices. Thank you for your kind words!

Kind regards,
Tom

Rated 4 out of 5 stars

Great gift idea.

Great gift idea.
Prices are affordable too.

6 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Nina,

We're glad you were happy with the gifts we offer and the prices of our products. Thanks for your feedback; we appreciate it.

Kind regards,
Rosie

Rated 5 out of 5 stars

Very Highly Recommended

Second time we've used Prestige Hampers and we have been delighted with their product, presentation and very fast delivery, both times.
On the second occasion, we placed an order (from Australia), for a chocolate hamper, for my parent's 70th wedding anniversary, the day before. The order was delivered, on time, the very next day. My parents were delighted with the product and the presentation.
Very highly recommended for quality products, presentation and rapid on-time delivery.

28 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Les,

We're happy to hear that you were delighted with our product quality, presentation, and fast delivery for your parents' special occasion. Thank you for your high recommendation; we appreciate your positive feedback.

Kind regards,
Rosie

Rated 4 out of 5 stars

Great gift for my husband’s retirement

Great gift for my husband’s retirement. The cheeses are great quality. The fruits were a great selection and the snacks and drinks - lovely. He thoroughly enjoyed tucking in.

2 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Rachel,

We're happy to hear that the retirement gift was a success! It's great your husband enjoyed the cheeses, fruits, snacks, and drinks. Thank you for your positive feedback.

Kind regards,
Rosie

Rated 5 out of 5 stars

Priced perfectly

Priced perfectly, arrived as promised, beautiful flowers, prosecco, candle & chocolate, a very well received 60th birthday gift.

1 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Keri,

Thank you for your review.

We're happy to hear that the beautiful flowers, prosecco, candle, and chocolate made for a very well-received 60th birthday gift. Thank you for your positive feedback!

Kind regards,
Tom

Rated 5 out of 5 stars

Looking for a gift hamper for family…

Looking for a gift hamper for family member birthday in UK. The range of hampers across different suppliers varies considerably, many are very old fashoined looking and the inclusion of wicker baskets or excessive packaging to cover up the fact that the actual contents are mean and cheap make the buying experience a nightmare when also doing that online. So, looking at Prestige options they looked to be better than some. The response from my family member was very positive when the hamper arrived. The post was on time and not too costly with alerts and updates on its ETA. On the whole I will be looking at Prestige again next time :)

30 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your review.

We're happy to hear that your family member enjoyed the hamper. It's great to know the delivery was timely and you received helpful updates. We appreciate you considering us for future gifts.

Kind regards,
Rosie

Rated 1 out of 5 stars

Disgraceful service

Ordered. Perishable goods hamper for 2nd May,paid extra for specific date with details to leave in safe space. No message was passed to courier. Order was not delivered and now I'm £50 out of pocket, spoke to the company via email who will not accept responsibility. Under the consumer act 2015, I have a contract with prestige hampers which was not fulfilled. They are blaming the courier company, royal mail... who said the item was sent in normal post ( should have been refrigerated) Now no goods and refusal of liability. DO NOT USE. Terrible service and terrible customer service. Now having to go through my bank to retrieve payment. Absolute disgrace.

5 May 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your review.

We regret that your perishable goods order didn't arrive as expected and that you're out of pocket. We're sorry to hear about the delivery and the condition of the item upon arrival. I can see this issue has now been resolved.

Kind regards,
Rosie

Rated 5 out of 5 stars

A wonderful and easy service to…

A wonderful and easy service to remember my British family! Thank you!

1 May 2026
Prestigehampers logo

Reply from Prestigehampers

Hello Paulette,

We're happy to hear that our service helped you connect with your British family. Thank you for your wonderful feedback; it means a lot to us!

Kind regards,
Tom

Rated 5 out of 5 stars

Speedy delivery and recipient very…

Speedy delivery and recipient very happy with products I hamper

23 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Anon,

We're happy to hear that the delivery was speedy and the recipient enjoyed the hamper. Thank you for your positive feedback.

Kind regards,
Tom

Rated 5 out of 5 stars

I want to thank you

I want to thank you very much for putting together this hamper with thought and care. This was a special gift for my grandad who had come out of hospital and put a smile on his face. I really appreciate that the clotted cream was also put in together with an ice pack to keep it cold. Really amazing hamper for such a low price.

29 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Samantha,

We're happy to hear that the hamper brought joy to your grandad after his hospital stay. We're so glad that our care in assembling it, including keeping the clotted cream cold, was appreciated. Thank you for your positive feedback!

Kind regards,
Tom

Rated 5 out of 5 stars

Satisfied Customer

Excellent variety to choose from. Fast delivery. Will continue to use as 100% Satisfied

19 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello Ms Paterson,

We're happy to hear that you're 100% satisfied with our variety and fast delivery. We appreciate you taking the time to leave feedback.

Kind regards,
Tom

Rated 5 out of 5 stars

Great hampers

Easy to use website, good variety of hampers well presented. Delivered on time and much appreciated by recipient.

11 April 2026
Unprompted review
Prestigehampers logo

Reply from Prestigehampers

Hello,

Thank you for your review.

We're happy to hear that the website was easy to use, and that the recipient appreciated the well-presented hamper delivered on time. Thank you for your positive feedback!

Kind regards,
Rosie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look