Order was processed timely. Even though there was a duplicate order, I was contacted by customer service to check. Only small suggestion is to make the website less wordy and a bit easier to navigat... See more
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Authentic product without much side effect (only slight diarrhoea on the first day). Delivery update is prompt but wish self-collection without additional delivery fee is an available option.
good medical for prepare the prevent the high risk of exposeure of MSM. and the costs is cheap and it also able to effort that everybody to have it.
Relatively easy to purchase online and upload documents. Staff were responsive when enquiries were made. Came in a discreet box.
Company details
Written by the company
ONLY government authorised Generic PrEP Provider for Asia with business registration in Singapore, audited by Governments in Asia with over 25 partner hospitals and clinic network throughout Asia, including key HIV Organisations in operating countries. VENSURE MEDICAL PTE. LTD. (201807474W) Certificate of Good Standing for over 4 years and ZERO chargeback/dispute complaints from client payments. HIV Prevention is a reality!
Contact info
Teban Gardens Road, 600048, Singapore, Singapore
- +6596840224
- service@prepsingapore.com
- prepsingapore.com
4.6
Excellent
42 reviews
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Relatively easy to purchase online and…
Relatively easy to purchase online and upload documents. Staff were responsive when enquiries were made. Came in a discreet box.
28 August 2025
Doctors and partners are professional…
Doctors and partners are professional and making sure all grounds are covered during the consultation
18 August 2025
Hassle free and delivered within the…
Hassle free and delivered within the stipulated timeframe.
11 August 2025
Good service.
Fast delivery. Easy to use platform. Thanks for providing this affordable alternative to getting the prep.
4 August 2025
Fast, Painless and Systematic
Process to purchase Prep was straightforward, Submission, payment to update of Shipping was a relatively painless process. Appreciate the efforts of the team.
6 June 2025
Fast delivery, discreet packaging
Great service with prompt delivery, the packaging is also discreet which is a big plus.
26 March 2025
Order was processed timely
Order was processed timely. Even though there was a duplicate order, I was contacted by customer service to check.
Only small suggestion is to make the website less wordy and a bit easier to navigate.
17 March 2025
Speedy delivery :)
10 February 2025
Review from 🇸🇬
I was notified of the shipment on time.
Product was delivered on the eighth day - after the order was placed.
7 January 2025
It was easy to re-order.
18 December 2024
Reply from prepsingapore.com
Thank you for being our valued client for the past years. Your positive feedback is important to us and encourages us to carry on despite lean manpower and rising costs.
My order was not process until I need…
My order was not process until I need to send few times emails then your company start to realised n process. It took around 3 weeks to receive my goods. Moreover I paid for extra for express service. Very bad experience.
8 April 2024
Reply from prepsingapore.com
Dear CH,
Thank you, for bringing your concerns to our attention. Feedback from clients like you is crucial to identifying areas where we can improve, and ensuring we uphold the promises we make to you and other clients.
Upon reviewing your order placed on March 20th for 3 bottles of Truvada, it’s clear that we did not meet the 14-day priority shipping commitment. Despite our response to your inquiries on April 2nd and 3rd confirming dispatch status, you regrettably received your order on April 9th—outside the promised window on April 4th.
We recognize that this delay was unsatisfactory, a result of a challenging transition period involving our newly appointed logistics assistant who joined us on April 1st. This changeover contributed to a backlog that unfortunately cause a lapse in the timeliness of your delivery.
As a social enterprise, we want to provide affordability and consistency without escalating costs to allow us to maintain the same prices for the past 7 years. It's a delicate balance between being cost-effective and delivering efficient service and hence we focus resources only making sure parcels are receiving within promised timeline.
As part of our commitment to this standard, we acknowledged the delay of your package on April 7th and proactively refunded your priority shipping fees along with an apology. This gesture is indicative of our policy to not only address service lapses but to also offer due compensation, ensuring that valued clients like you are not shortchanged.
Your experience is not reflective of what we expect for our clients , and it is disappointing to know that your first interaction was less than satisfactory, We hope to have future opportunities for you to experience what most of our clients know us for, and our dedication that has kept thousands and more coming back for the last 6 years, the same kind of commitment is why we refunded you even when the parcel had already arrived Singapore on our on accord.
Thank you once again for sharing, and lookinf forward to a better experience together in the future.
Can’t find the order page so complicated
23 March 2023
Unprompted review
Reply from prepsingapore.com
Dear Mr Tan, we are sorry to hear that you had difficulty finding the order page. If you are currently an unregistered user, you need to register for an account to access order menu due to regulatory requirements, as mentioned on our website homepage and when you are unable to access order pages.
Registered users can click on "Order PrEP" in the main menu items at the top of every page to see an entire menu of order items.
To better service your needs, we invite you contact us on whatsapp at +6596840224 or email us at service@prepsingapore.com for us to help you locate the PrEP order pages and also any other feedback on how we can make our site better to assist other clients who had difficulty like yourself.
We look forward to hearing from you.
Kai
Client care
PrEPSingapore.com
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